Shell Recharge Solutions Interview Questions and Answers

Q1. Tell me about yourself which is not on resume
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Q2. Scenario based questions for customer interaction knowledge check eg how to handle difficult customer,critical users etc
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Q3. Basics of troubleshooting tools
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Q4. As it was just for checking learning agility,asked me about me learing experience in previous company,certifications,how to prioritize issues incase of multiple sev1 issues
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Q5. Have you handles sev1/sev2 all at once,how did you interacted
Ans. 
Yes, I have handled multiple sev1/sev2 incidents simultaneously by prioritizing tasks and communicating effectively.
• Prioritized tasks based on severity and impact on users

• Communicated with stakeholders to provide updates and manage expectations

• Coordinated with other team members to resolve issues efficiently
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Q1. Explain HR core operating principles and workforce metrics that strengthen the Value preposition of workforce.
Ans. 
HR core operating principles and workforce metrics enhance the value proposition of the workforce by aligning HR strategies with business goals.
• HR core operating principles include fairness, transparency, compliance, and continuous improvement.

• Workforce metrics such as turnover rate, employee engagement, productivity, and diversity can help measure the effectiveness of HR strategies.

• By focusing on these principles and ...read more
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Q2. Unique Challenges Faced from the Business Stakeholders and solution approached.
Ans. 
Business stakeholders often have unique challenges that require tailored solutions from an Associate HRBP Lead.
• Building strong relationships with stakeholders to understand their needs and concerns

• Customizing HR strategies and solutions to align with business goals

• Providing proactive communication and support to address stakeholder challenges

• Collaborating with cross-functional teams to implement effective solutions

• Leve...read more
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Q1. Fibonacci, swap without 3rd var
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Q2. Non repetitive char in string
Ans. 
Find the first non-repetitive character in a string.
• Iterate through the string and count the occurrences of each character.

• Return the first character with a count of 1.
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Scenario based questions