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Exotel

3.1
based on 117 Reviews

Working at Exotel

Company Summary

Cloud-based secure & reliable telephonic platform for businesses

Overall Rating

3.1/5
based on 117 reviews
highly rated categories
16% below
industry average
highly rated categories
Critically rated for

Job security, Promotions, Work satisfaction

Work Policy
Work from office
Work from office
60% employees reported
Monday to Friday
Monday to Friday
89% employees reported
Flexible timing
Flexible timing
76% employees reported
No travel
No travel
64% employees reported
View detailed work policy
Top Employees Benefits
Health insurance
Health insurance
3 employees reported
Child care facility
Child care facility
1 employee reported
Job/Soft skill training
Job/Soft skill training
1 employee reported
View detailed benefits

About Exotel

Founded in2011 (14 yrs old)
India Employee Count51-200
Global Employee Count51-200
India HeadquartersBangalore,Karnataka, India
Office Locations
--
Websiteexotel.com
Primary Industry
Other Industries
--
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Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents and bots, Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education.


Customer expectations are evolving, and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three!


We leverage AI to create co-pilots. These intelligent assistants seamlessly integrate across all communication channels (omnichannel), enabling personalized interactions with every customer. Imagine empowered agents receiving real-time guidance, leading to faster conversions and improved lead nurturing.


Exotel's impact extends beyond the agent experience. AI co-pilots automate repetitive tasks, freeing up valuable resources and reducing operating costs. Additionally, AI-powered self-serve options empower customers to find answers independently, boosting overall CX.


Exotel goes beyond technology. We partner with you to craft customized solutions that unlock the true potential of AI-driven communication. Exotel wins when you win.



Let Exotel be your guide through the changing business landscape and a partner for all things from customer engagement to customer experience. We'll help you achieve your unique goals while empowering every conversation #likeafriend.

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Exotel Ratings

based on 117 reviews

Overall Rating

3.1/5
How AmbitionBox ratings work?
5
24
4
19
3
34
2
19
1
21

Category Ratings

3.3

Salary

2.9

Company culture

2.9

Work-life balance

2.9

Skill development

2.9

Work satisfaction

2.6

Promotions

2.4

Job security

Exotel is rated 3.1 out of 5 stars on AmbitionBox, based on 117 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Exotel
based on 112 reviews
3.5
Rated by 28 Women
Rated 3.6 for Work-life balance and 3.6 for Company culture
3.0
Rated by 84 Men
Rated 3.2 for Salary and 2.9 for Skill development

Work Policy at Exotel

based on 22 reviews in last 6 months
Work from office
60%
Hybrid
36%
Permanent work from home
4%

Exotel Reviews

Top mentions in Exotel Reviews

+ 5 more

Compare Exotel with Similar Companies

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Overall Rating
3.1/5
based on 117 reviews
3.4/5
based on 63 reviews
3.4/5
based on 114 reviews
2.4/5
based on 80 reviews
Highly Rated for
No highly rated category
Job security
No highly rated category
No highly rated category
Critically Rated for
Job security
Promotions
Skill development
Skill development
Work-life balance
Salary
Promotions
Skill development
Work-life balance
Job security
Salary
Company culture
Primary Work Policy
Work from office
60% employees reported
Hybrid
82% employees reported
Work from office
64% employees reported
Permanent work from home
51% employees reported
Rating by Women Employees
3.5
Good
rated by 28 women
3.6
Good
rated by 13 women
3.4
Average
rated by 26 women
2.2
Poor
rated by 24 women
Rating by Men Employees
3.0
Average
rated by 84 men
3.4
Average
rated by 47 men
3.4
Average
rated by 78 men
2.4
Poor
rated by 51 men
Job security
2.4
Poor
3.8
Good
3.1
Average
2.2
Poor
View more

Exotel Salaries

Exotel salaries have received with an average score of 3.3 out of 5 by 117 employees.

Customer Success Manager

(33 salaries)
Unlock
₹6 L/yr - ₹19.5 L/yr

Product Support Engineer

(30 salaries)
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₹4.8 L/yr - ₹8.5 L/yr

Product Manager

(25 salaries)
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₹20 L/yr - ₹28 L/yr

Software Engineer

(19 salaries)
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₹8 L/yr - ₹23.6 L/yr

Senior Customer Success Manager

(17 salaries)
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₹12.5 L/yr - ₹25 L/yr

Senior Product Manager

(15 salaries)
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₹22.5 L/yr - ₹28 L/yr

Product Support Engineer 2

(15 salaries)
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₹6.5 L/yr - ₹12.3 L/yr

Software Development Engineer

(13 salaries)
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₹9.5 L/yr - ₹17 L/yr

Sales Manager

(12 salaries)
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₹20 L/yr - ₹28 L/yr

Account Director

(12 salaries)
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₹22 L/yr - ₹38.8 L/yr

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Exotel FAQs

When was Exotel founded?
Exotel was founded in 2011. The company has been operating for 14 years primarily in the Software Product sector.
Where is the Exotel headquarters located?
Exotel is headquartered in Bangalore,Karnataka.
How many employees does Exotel have in India?
Exotel currently has more than 100+ employees in India. Engineering - Software & QA department appears to have the highest employee count in Exotel based on the number of reviews submitted on AmbitionBox.
Does Exotel have good work-life balance?
Exotel has a work-life balance rating of 2.9 out of 5 based on 100+ employee reviews on AmbitionBox. 63% employees rated Exotel 3 or below for work-life balance. This rating reflects a negative sentiment among employees for work-life balance. We encourage you to read Exotel work-life balance reviews for more details
Is Exotel good for career growth?
Career growth at Exotel is rated as poor, with a promotions and appraisal rating of 2.6. 63% employees rated Exotel 3 or below on promotions/appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading Exotel promotions/appraisals reviews for more detailed insights.
What are the cons of working in Exotel?
Working at Exotel does have some drawbacks that potential employees should consider. The company is poorly rated for job security, promotions / appraisal and work satisfaction, based on 100+ employee reviews on AmbitionBox.
Exotel Overview
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