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Exotel Product Support Specialist Interview Questions and Answers

Updated 21 Apr 2022

Exotel Product Support Specialist Interview Experiences

1 interview found

I applied via Approached by Company and was interviewed in Mar 2022. There were 5 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Personal Questionnaries
  • Ans. They would ask about your current job description like working time, Current CTC, Expected CTC, etc
  • Answered Anonymously
Round 2 - Technical 

(1 Question)

  • Q1. Knowledge and Skills Questionnaire
  • Ans. In this round you would be asked about your skills, current role description, product knowledge and other related queries.
  • Answered Anonymously
Round 3 - One-on-one 

(1 Question)

  • Q1. Round with support manager
  • Ans. This would be your personaltiy based round where you would be questioned about your working experiences, reason of job change, how would you react in multiple situations.
  • Answered Anonymously
Round 4 - Assignment 

You'll be asked to prepare a presentation based on their product use cases and all

Round 5 - One-on-one 

(1 Question)

  • Q1. Finally you would be interviewed by the head of customer support. Here you would be questionaed about ecerything discussed so far.

Interview Preparation Tips

Interview preparation tips for other job seekers - You'll not be updated about your status on your interview until you ask for it. The process was very slow and unreliable. They had rejected me without giving any valid reason after processing all their interviews.
So far it was the worst interview with Exotel. I recommend not to waste time over here instead apply for better opportunities.
With the interview perspective, I would say people are not much interested working here.

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Feb 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. 2 technical rounds, 1 psychometric test, then Manager and HR rounds, basic question on java 7 and java 8,interface and class, DS questions like linkedList reverse and adding nodes to linkedList, Hashmap, ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Java basics should be clear and brushed up, be calm and confident while giving your answers.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Basic maths question

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - Coding Test 

Basic Js concepts like debouncing,event loop, and other output-based questions.

Round 2 - One-on-one 

(1 Question)

  • Q1. Js concepts in depth
Round 3 - HR 

(2 Questions)

  • Q1. Hiring manager round, questions around my project
  • Q2. Optimization techniques
  • Ans. 

    Optimization techniques are methods used to improve the efficiency and performance of software applications.

    • Use algorithms like greedy, dynamic programming, or divide and conquer to optimize code

    • Minimize time complexity by avoiding nested loops and unnecessary iterations

    • Utilize data structures like hash tables, arrays, and trees for efficient storage and retrieval

    • Profile code to identify bottlenecks and optimize critic...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - focus on basics, interviewers were very helpful
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Aug 2024. There were 6 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. DSA questions & SQL queries
Round 2 - Technical 

(1 Question)

  • Q1. Again dsa round
Round 3 - Behavioral 

(1 Question)

  • Q1. HR + general questions based on internship, projects, etc
Round 4 - Technical 

(1 Question)

  • Q1. DSA questions & SQL queries
Round 5 - Technical 

(1 Question)

  • Q1. Again dsa round
Round 6 - Behavioral 

(1 Question)

  • Q1. HR + general questions based on internship, projects, etc
Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. DSA based Questions- Strings, Stack and Linked List
Round 2 - Technical 

(1 Question)

  • Q1. DSA and Conceptual Based Question
Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Feb 2024. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Based on Data Structures- Basic question like strings, stacks and Linked List
Round 2 - Technical 

(1 Question)

  • Q1. This interview included DSA, Conceptual and Database Questions- It was one level harder than 1st round
Round 3 - Technical 

(1 Question)

  • Q1. This round was with architect and it was also related to DSA and databse
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed in Jun 2024. There were 4 interview rounds.

Round 1 - Technical 

(3 Questions)

  • Q1. Concat two LinkedList without using any space and in O(n) time
  • Ans. 

    Concatenate two LinkedList without using extra space in O(n) time

    • Traverse the first LinkedList and update the last node's next pointer to the head of the second LinkedList

    • Return the head of the first LinkedList as the concatenated LinkedList

  • Answered by AI
  • Q2. 2 Sql Queries -1] rank window function 2] join
  • Q3. Project focused
Round 2 - Technical 

(3 Questions)

  • Q1. Discussion about Interfaces
  • Q2. Discussion about Dependency Injection in .net
  • Q3. Multiple .net questions
Round 3 - Technical 

(5 Questions)

  • Q1. Create Data structure to store file system like tree. it should get used for file and folder both.? find count of files in folder ?
  • Q2. Redis cache system
  • Q3. System designing Discussion
  • Q4. Dependency Injection discussion
  • Q5. Project in depth discussion
Round 4 - Behavioral 

(2 Questions)

  • Q1. Project Focused questions
  • Q2. What are your contributions in projects
  • Ans. 

    I have contributed to various projects by developing new features, fixing bugs, and optimizing code.

    • Developed new features based on client requirements

    • Fixed bugs reported by QA team

    • Optimized code for better performance

    • Collaborated with team members to meet project deadlines

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Energy Exemplar Software Engineer interview:
  • SQL
  • Data Structures
  • C#.Net

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Naukri.com and was interviewed in May 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Exception handling, spring boot
  • Q2. Oops concepts, java streams

Exotel Interview FAQs

How many rounds are there in Exotel Product Support Specialist interview?
Exotel interview process usually has 5 rounds. The most common rounds in the Exotel interview process are One-on-one Round, Technical and Assignment.
How to prepare for Exotel Product Support Specialist interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Exotel. The most common topics and skills that interviewers at Exotel expect are Customer Support Operations, Product Support, Software Support, Account Management and Communication Skills.
What are the top questions asked in Exotel Product Support Specialist interview?

Some of the top questions asked at the Exotel Product Support Specialist interview -

  1. Finally you would be interviewed by the head of customer support. Here you woul...read more
  2. Knowledge and Skills Questionna...read more
  3. Personal Questionnar...read more

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Exotel Product Support Specialist Salary
based on 9 salaries
₹6.5 L/yr - ₹8.5 L/yr
12% more than the average Product Support Specialist Salary in India
View more details

Exotel Product Support Specialist Reviews and Ratings

based on 1 review

4.0/5

Rating in categories

3.0

Skill development

3.0

Work-life balance

4.0

Salary

2.0

Job security

3.0

Company culture

3.0

Promotions

3.0

Work satisfaction

Explore 1 Review and Rating
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