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Exotel Customer Success Manager Interview Questions and Answers
Updated
8 Nov 2024
Exotel Customer Success Manager Interview Experiences
2 interviews found
Anonymous
Interview experience
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected
I applied via LinkedIn and was interviewed before Nov 2023. There were 3 interview rounds.
Round 1 - Assignment
General aptitude and business understanding
Round 2 - One-on-one
(2 Questions)
- Q1. Questions around resume
- Q2. Role play questions for sales
Add your answer
Add your answer
Round 3 - One-on-one
(2 Questions)
- Q1. Role play on sales acumen
- Ans.
Demonstrate sales acumen in a role play scenario
Establish rapport with the customer
Identify customer needs and pain points
Present solutions that address customer needs
Handle objections effectively
Close the sale by asking for commitment
- Q2. Technical understanding
Answered by
AI
Add your answer
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Need telco understanding
Interview experience
Excellent
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected
I applied via Campus Placement
Round 1 - Resume Shortlist
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment
They will give some questions about their products
Round 3 - Group Discussion
Some IT related topic- Future of technology or something like that
Round 4 - One-on-one
(1 Question)
- Q1. Tell me about yourself, What does a CSM do, Previous experience, Scenario based
Add your answer
Round 5 - HR
(1 Question)
- Q1. What work culture are you expecting? Ideal company processes etc
Add your answer
asked in
SPRINKLR
Q1. How do you manage if 2 or 3 or even more tasks spontaneously are ... read more
asked in
SPRINKLR
Q2. Say a customer is trying to misuse the purpose of work but benefi ... read more
asked in
ChatLabs
Q3. Do you have a playbook or plan of action for the Customer Success ... read more
asked in
ChatLabs
Q5. If you are given the choice to hire your reporting manager, how w ... read more
Interview questions from similar companies
Customer Success Associate Interview Questions & Answers
Amagi Media Labs
anil javalagi
posted on 14 Oct 2024
Interview experience
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test
Excel, Word, Media, Broadcasting.
Exotel Interview FAQs
How many rounds are there in Exotel Customer Success Manager interview?
Exotel interview process usually has 4 rounds. The most common rounds in the Exotel interview process are One-on-one Round, Assignment and Resume Shortlist.
How to prepare for Exotel Customer Success Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Exotel. The most common topics and skills that interviewers at Exotel expect are Account Management, Contract Review, Cross Selling, Revenue Generation and CRM.
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People are getting interviews through
based on 2 Exotel interviews
Job Portal
Campus Placement
50%
50%
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
Interview Questions from Similar Companies
At
par with the average Customer Success Manager Salary in India
View more details
Exotel Customer Success Manager Reviews and Ratings
based on 2 reviews
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