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Euro Marketing Customer Service Assistant Interview Questions and Answers
Euro Marketing Customer Service Assistant Interview Experiences
1 interview found
I applied via Referral and was interviewed in Jun 2021. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Can do the work in excell
- Q2. Your work, attend the customer complaint on telephone,
- Q3. Maintain the complaint data on excell
- Ans.
To maintain complaint data on Excel, use Excel's data entry and management tools.
Create a new Excel workbook for complaint data
Use Excel's data entry tools to input complaint data
Use Excel's sorting and filtering tools to manage and analyze complaint data
Regularly update the Excel workbook with new complaint data
Back up the Excel workbook to prevent data loss
Interview Preparation Tips
Skills evaluated in this interview
Top trending discussions
Interview questions from similar companies
Selected
I applied via Walk-in and was interviewed in Apr 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Why do you want to work in HCL
(2 Questions)
- Q1. Typing test was taken write 2 minutes around 500 word on any topic given
- Q2. Speak 2 minutes on any topic
- Ans.
The Importance of Time Management
Time management is crucial for success in both personal and professional life
It helps in prioritizing tasks and achieving goals efficiently
Effective time management reduces stress and improves work-life balance
Examples of time management techniques include creating to-do lists, setting deadlines, and delegating tasks
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 9 Feb 2025
Selected
(2 Questions)
- Q1. Tell me about yourself.
- Q2. What makes you the ideal candidate for this position?
- Ans.
I have a strong background in customer service, excellent communication skills, and a passion for helping customers.
Extensive experience in customer service roles
Excellent communication skills
Strong problem-solving abilities
Passion for helping customers
Proven track record of resolving customer issues efficiently
(1 Question)
- Q1. They will Voice test
(1 Question)
- Q1. Tell me about your self, what are languages you know, what do you know about phone pe
- Ans.
I am fluent in English, Hindi, and Spanish. I have knowledge about PhonePe's services and features.
Fluent in English, Hindi, and Spanish
Knowledge about PhonePe's services and features
Experience in customer service roles
(1 Question)
- Q1. They will check our typing test
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Dec 2024. There were 5 interview rounds.
This might involve a task to be completed individually or in a team, showcasing your skills and knowledge.
Aptitude Test: This likely involves questions to assess your numerical, verbal, and logical reasoning skills.
This round assesses your communication, teamwork, and problem-solving skills in a group setting.
This could involve analyzing a real-world business scenario and presenting your recommendations.
(2 Questions)
- Q1. This is an interview with technical experts to assess your technical knowledge and skills.
- Q2. HR Round:
Interview Preparation Tips
Dress Professionally: Make a good first impression with appropriate attire.
Be Confident and Enthusiastic: Maintain positive body language and make eye contact with the interviewer.
Listen Carefully and Answer Questions Clearly: Pay attention to the interviewer's questions and provide thoughtful, concise answers.
Ask Questions: Show your interest in the role and company by asking insightful questions at the end of the interview.
Follow Up: Send a thank-you note to the interviewers within 24 hours of the interview.
Before the Interview:
Research the Company: Learn about the company's culture, values, and recent news. Understand the role you're applying for and how your skills and experience align with the job description.
Practice Aptitude Tests: Familiarize yourself with different types of aptitude questions (numerical, verbal, logical) and practice solving them.
Prepare for Coding Tests: Brush up on your coding skills in the relevant programming languages. Practice coding challenges on platforms like LeetCode, HackerRank, or Codewars.
Prepare for Group Discussions: Think about potential discussion topics and practice your communication and teamwork skills.
Prepare for Case Studies: Research case studies related to the industry or company and practice analyzing and presenting solutions.
Practice Interview Questions: Prepare answers to common interview questions like "Tell me about yourself," "Why are you interested in this role?," and "What are your strengths and weaknesses?"1
I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
Understanding customer pain points and demonstrating genuine care is crucial. Professionalism involves being polite, respectful, and competent. It is important to have knowledge of company products or services. Above all, problem-solving skills are essential, along with a commitment to going above and beyond to find solutions.
(5 Questions)
- Q1. What is your understanding of emotional intelligence?
- Ans.
Emotional intelligence is the ability to recognize, understand, and manage emotions in oneself and others.
Emotional intelligence involves self-awareness and self-regulation.
It also includes empathy and social skills.
Example: Being able to remain calm and composed in a stressful customer interaction.
Example: Understanding and responding appropriately to a customer's emotions.
- Q2. What is the role of technical customer service?
- Ans.
Technical customer service involves providing assistance with technical issues and troubleshooting for customers.
Assisting customers with technical issues related to products or services
Troubleshooting problems and providing solutions
Explaining technical information in a clear and understandable way
Offering guidance on how to use products or services effectively
Escalating complex technical issues to higher level suppor
- Q3. What is the difference between customer service and technical support?
- Ans.
Customer service focuses on addressing general inquiries and providing assistance, while technical support deals with resolving technical issues and troubleshooting.
Customer service involves addressing general inquiries and providing assistance with products or services.
Technical support focuses on resolving technical issues, troubleshooting problems, and providing solutions related to technology or software.
Customer s...
- Q4. What are technical skills in customer service?
- Ans.
Technical skills in customer service refer to the ability to use various tools and software to efficiently assist customers.
Proficiency in using customer relationship management (CRM) software
Ability to troubleshoot technical issues remotely
Knowledge of online chat platforms and ticketing systems
Experience with data entry and analysis for customer support
Familiarity with social media platforms for customer interaction
- Q5. What is customer satisfaction?
- Ans.
Customer satisfaction is the measure of how happy and content a customer is with a company's products, services, and overall experience.
Customer satisfaction is the result of meeting or exceeding customer expectations.
It involves providing excellent customer service, resolving issues promptly, and building strong relationships with customers.
Measuring customer satisfaction can be done through surveys, feedback forms, a...
Interview Preparation Tips
- medical coding
- MATLAB
- Database Administration
Selected
About company products
(2 Questions)
- Q1. Personal interview
- Q2. Education and experience
(2 Questions)
- Q1. About technical qualification
- Q2. Product knowledge
Interview Preparation Tips
Selected
I was interviewed in Jan 2025.
Hai iam ns,ramakrishna i can compately in dipoma in final deee branch 2023 in dipoma promated
(3 Questions)
- Q1. I can when in this companey
- Q2. When apprament letter
- Ans.
The question seems to be asking about the timing of an appointment letter.
An appointment letter is typically sent out before a scheduled meeting or interview.
It is important to confirm the timing and details mentioned in the appointment letter.
If the appointment letter is not received on time, it is advisable to follow up with the sender.
- Q3. Monday i can jain in this companey
Interview Preparation Tips
Customer Care Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 12 Feb 2025
Selected
I was interviewed before Feb 2024.
Mathematical DI caselets pie chart skills to be excellent one on one
Clocks calenders how much upcomer agent knows
Coding ninjas power BI are new topics
Coding ninjas tally advance Excel skills test the agent
Power BI is the new tool and update resume by 360 degree online payment of 200 Rs
Power BI tool turtle trading share market updates science knowledge how to crack coding ninjas and science student can only give answer
Zomato vs Instamart which is the best among two
Give answer assignment on group task if anybody agent takes responsibility to manage team what and all steps he take to resolve clashes
(1 Question)
- Q1. Introduce about yourself past experience and what are your hoppies are you multifascinated or multitasker or focus on one goal
Topic on offline marketing is best or online marketing is best
Case study on greenery topic whether forest should be reserved or destroyed and made gio tower
(1 Question)
- Q1. Family background verification documentation introduce about yourself once again
(3 Questions)
- Q1. Give a detailed information about what will be your roles and responsibilities
- Q2. How will you work in a pressurised condition elaborate
- Q3. Speak something about science geography historypolitical science and maths
Any topic they can give on environment food delivery bill demands of customer
It was about topic given on how to issue an ordered demand of customer from your side
Interview Preparation Tips
Selected
(5 Questions)
- Q1. Tell me about your self.
- Q2. Why want to join this job.
- Ans.
I want to join this job because, I want to grow my career and enhance my skile and being a self independent
- Q3. What is your weakness and strength?
- Ans.
My strengthis my ability to stay organised and mange multiple tasks at once I have the projects dwon into smaller tasks and finding efficient ways to complete them and My weakness is that I something take too long finish tasks, but I am working on it.
- Q4. What are your career goals?
- Q5. Tell me about your family background
- Ans.
A about my family background I have four members in my family including me my father is a farmer, my mother is a house wife also and my sister pursuing graduation
Customer Support Executive Interview Questions & Answers
LTIMindtree
Anonymous
posted on 29 Dec 2024
Selected
I applied via Approached by Company and was interviewed in Nov 2024. There were 3 interview rounds.
It was a versant round from Pearson.
(1 Question)
- Q1. Manager asked basic questions related to CV. explained the job profile. checked the communication and stability.
(1 Question)
- Q1. Basic salary expectations
Interview Preparation Tips
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