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Essencea Infoserv Interview Questions and Answers
10 Interview questions
I will speak about the importance of customer service in building brand loyalty.
Customer service plays a crucial role in retaining customers and building brand loyalty.
Providing excellent customer service can lead to positive word-of-mouth recommendations.
Personalized interactions and timely responses are key components of good customer service.
Brands that prioritize customer service often have higher customer sat...
Yes, I have a laptop with a broadband connection.
Yes, I have a laptop with a broadband connection for remote work.
I use my laptop and broadband connection for online communication and research.
Having a reliable laptop and broadband connection is essential for providing efficient customer service.
BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business processes.
BPO companies offer services such as customer support, technical support, sales, and back-office operations.
Outsourcing to BPO companies can help businesses save costs and focus on core activities.
Popular BPO destinations include India, the Philippines, and Eastern Europe.
Examples o...
I have over 8 years of experience in sales, focusing on building relationships and driving revenue growth in competitive markets.
Developed and executed sales strategies that increased revenue by 30% in one year.
Managed a portfolio of key accounts, resulting in a 95% customer retention rate.
Led a team of 5 sales representatives, providing training and mentorship to enhance their performance.
Utilized CRM tools to an...
As a Sales Associate, I can offer discounts based on store policies and promotions to enhance customer satisfaction.
Understand store policies: Discounts may vary based on promotions or clearance items.
Loyalty programs: Customers enrolled in loyalty programs may receive exclusive discounts.
Seasonal sales: During holidays or special events, additional discounts may be offered.
Example: If a customer buys two items, I...
To sell a product to a customer, I focus on understanding their needs and demonstrating how the product can meet those needs.
Listen actively to the customer's needs and concerns
Highlight the features and benefits of the product that align with their needs
Provide examples of how the product has helped other customers in similar situations
Address any objections or questions they may have
Close the sale by asking for ...
Our product is a high-quality, durable backpack perfect for outdoor adventures.
Our backpack is made with waterproof material to keep your belongings safe and dry.
It has multiple compartments and pockets for easy organization.
The straps are padded for comfort during long hikes.
It also has a built-in hydration system to keep you hydrated on the go.
Our backpack is perfect for camping, hiking, and other outdoor activi...
Listen actively, empathize, apologize, offer a solution, and follow up.
Stay calm and composed
Listen actively and let the customer vent
Empathize with the customer's situation
Apologize for the inconvenience caused
Offer a solution or alternatives to resolve the issue
Follow up with the customer to ensure their satisfaction
Customer service is the act of providing assistance and support to customers before, during, and after a purchase.
Customer service involves actively listening to customers and addressing their concerns
It is important to be knowledgeable about the product or service being offered
Effective communication and problem-solving skills are essential
Providing timely and efficient service can lead to customer satisfaction a...
It depends on the situation and the needs of the customer.
Porter service can be more effective for customers who need assistance with their luggage or have mobility issues.
However, if the customer values privacy and independence, they may prefer to handle their own luggage.
Ultimately, the effectiveness of the porter service depends on the individual customer's needs and preferences.
Essencea Infoserv Interview Experiences
17 interviews found
Anonymous
I applied via Walk-in and was interviewed in Sep 2022. There were 7 interview rounds.
(1 Question)
- Q1. Sell me this product
- Ans.
Our product is a high-quality, durable backpack perfect for outdoor adventures.
Our backpack is made with waterproof material to keep your belongings safe and dry.
It has multiple compartments and pockets for easy organization.
The straps are padded for comfort during long hikes.
It also has a built-in hydration system to keep you hydrated on the go.
Our backpack is perfect for camping, hiking, and other outdoor activities.
(1 Question)
- Q1. They check our confidence They will DeGraw our experience and confidence
(1 Question)
- Q1. Sales related question like Why sales Wt your long term gole &shortterm gole
(1 Question)
- Q1. Explain about indiamart as well as responcebilitys
(1 Question)
- Q1. Its a test but it was easy to answer
(1 Question)
- Q1. After joining in Essencea they will gave training after trining mock test will be there if you selected in this you will continue otherwise you will went out to this office with out payment This test will...
Interview Preparation Tips
Timings: they said it's only 9 hours but we will work more then 11 hours
Especially girls don't go this kind of job
Selected
I applied via Naukri.com and was interviewed in Mar 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me about yourself ?
- Q2. What do you know about BPO?
- Ans.
BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business processes.
BPO companies offer services such as customer support, technical support, sales, and back-office operations.
Outsourcing to BPO companies can help businesses save costs and focus on core activities.
Popular BPO destinations include India, the Philippines, and Eastern Europe.
Examples of BPO...
(2 Questions)
- Q1. What is your highest qualification and skills?
- Ans.
I hold a Bachelor's degree in Business Administration and possess strong communication and problem-solving skills.
Bachelor's degree in Business Administration, which provided a solid foundation in customer service principles.
Excellent communication skills, demonstrated through previous roles where I effectively resolved customer inquiries.
Strong problem-solving abilities, as shown when I successfully handled a high vol...
- Q2. Tell me about the role of Customer support executive?
- Ans.
A Customer Support Executive assists customers by addressing inquiries, resolving issues, and ensuring a positive experience.
Respond to customer inquiries via phone, email, or chat, ensuring timely and accurate information.
Resolve customer complaints by identifying the issue and providing appropriate solutions, such as refunds or replacements.
Maintain detailed records of customer interactions and transactions to track ...
Abhik Nath
Selected
I applied via Referral and was interviewed in Apr 2024. There was 1 interview round.
(5 Questions)
- Q1. Self introduction
- Q2. Speak any topic in English for 2 min
- Ans.
I will speak about the importance of customer service in building brand loyalty.
Customer service plays a crucial role in retaining customers and building brand loyalty.
Providing excellent customer service can lead to positive word-of-mouth recommendations.
Personalized interactions and timely responses are key components of good customer service.
Brands that prioritize customer service often have higher customer satisfac...
- Q3. Marital Status Qns
- Q4. Rotational shift and Rotational Week related Qns Interested or not
- Q5. Do you have laptop/Desktop and Broadband Connection
- Ans.
Yes, I have a laptop with a broadband connection.
Yes, I have a laptop with a broadband connection for remote work.
I use my laptop and broadband connection for online communication and research.
Having a reliable laptop and broadband connection is essential for providing efficient customer service.
Interview Preparation Tips
Selected
I applied via Approached by Company and was interviewed in May 2024. There was 1 interview round.
(2 Questions)
- Q1. They asked me tell me about yourself and how many languages do you know
- Q2. They asked me about my education, work experience and city
Selected
I applied via Company Website and was interviewed in Jun 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself self
- Ans.
I am a dedicated customer support professional with a passion for helping others and resolving issues efficiently.
Over 3 years of experience in customer support roles, handling inquiries and complaints effectively.
Skilled in using CRM software to track customer interactions and ensure timely follow-ups.
Successfully reduced response time by 20% in my previous role through process improvements.
Strong communication skills...
- Q2. Asking some personal questions
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Sep 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Self introduction
- Q2. Tell me something about your best friend
(2 Questions)
- Q1. Introduction yourself
- Q2. Previous experience
(2 Questions)
- Q1. How u sale a product ...to customer
- Ans.
To sell a product to a customer, I focus on understanding their needs and demonstrating how the product can meet those needs.
Listen actively to the customer's needs and concerns
Highlight the features and benefits of the product that align with their needs
Provide examples of how the product has helped other customers in similar situations
Address any objections or questions they may have
Close the sale by asking for their...
- Q2. Will give any discounts
- Ans.
As a Sales Associate, I can offer discounts based on store policies and promotions to enhance customer satisfaction.
Understand store policies: Discounts may vary based on promotions or clearance items.
Loyalty programs: Customers enrolled in loyalty programs may receive exclusive discounts.
Seasonal sales: During holidays or special events, additional discounts may be offered.
Example: If a customer buys two items, I can ...
Interview Preparation Tips
- Basic knowledge
how it will useful to bussiness purpose
Selected
I applied via Walk-in and was interviewed in Mar 2023. There were 2 interview rounds.
(3 Questions)
- Q1. Ask details mention in resume
- Q2. Ask about sales and target
- Q3. Asm round ask about experience
- Ans.
I have over 8 years of experience in sales, focusing on building relationships and driving revenue growth in competitive markets.
Developed and executed sales strategies that increased revenue by 30% in one year.
Managed a portfolio of key accounts, resulting in a 95% customer retention rate.
Led a team of 5 sales representatives, providing training and mentorship to enhance their performance.
Utilized CRM tools to analyze...
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed before Jan 2023. There was 1 interview round.
(1 Question)
- Q1. 1. Instruction 2. Knowledge about sales 3. Knowledge about IndiaMART 4. Why should you want join this company 5. Why should I hire you 6. Sales any product
Selected
I applied via Company Website and was interviewed before Nov 2023. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Detail-oriented Documentation Executive with a passion for creating clear, concise, and user-friendly documentation.
Over 5 years of experience in technical writing and documentation management.
Proficient in using tools like MadCap Flare and Adobe FrameMaker to create manuals and online help.
Successfully led a project to revamp user manuals, resulting in a 30% reduction in support calls.
Strong understanding of user expe...
- Q2. Expirence and salary expectations
Interview Preparation Tips
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Essencea Infoserv Interview FAQs
The duration of Essencea Infoserv interview process can vary, but typically it takes about less than 2 weeks to complete.
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Essencea Infoserv Interviews By Designations
- Essencea Infoserv Customer Support Executive Interview Questions
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- Essencea Infoserv Customer Service Associate Interview Questions
- Essencea Infoserv Customer Support Associate Interview Questions
- Essencea Infoserv Customer Associate Interview Questions
- Essencea Infoserv Documentation Executive Interview Questions
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Overall Interview Experience Rating
based on 20 interview experiences
Difficulty level
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Interview Questions from Similar Companies
Essencea Infoserv Reviews and Ratings
based on 155 reviews
Rating in categories
|
Customer Support Executive
32
salaries
|  ₹1 L/yr - ₹2.7 L/yr |
|
Customer Support Associate
27
salaries
| ₹1 L/yr - ₹2.2 L/yr |
|
Sales Associate
25
salaries
| ₹1.9 L/yr - ₹3.5 L/yr |
|
Customer Service Executive
22
salaries
| ₹1.3 L/yr - ₹2.5 L/yr |
|
Team Lead
18
salaries
| ₹2.3 L/yr - ₹5 L/yr |
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