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Essencea Infoserv

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Essencea Infoserv Interview Questions and Answers

Updated 4 Dec 2024
Popular Designations

8 Interview questions

A Customer Service Associate was asked 8mo ago
Q. Speak on any topic in English for two minutes.
Ans. 

I will speak about the importance of customer service in building brand loyalty.

  • Customer service plays a crucial role in retaining customers and building brand loyalty.

  • Providing excellent customer service can lead to positive word-of-mouth recommendations.

  • Personalized interactions and timely responses are key components of good customer service.

  • Brands that prioritize customer service often have higher customer sat...

View all Customer Service Associate interview questions
A Customer Service Associate was asked 8mo ago
Q. Do you have a laptop or desktop computer and a broadband internet connection?
Ans. 

Yes, I have a laptop with a broadband connection.

  • Yes, I have a laptop with a broadband connection for remote work.

  • I use my laptop and broadband connection for online communication and research.

  • Having a reliable laptop and broadband connection is essential for providing efficient customer service.

View all Customer Service Associate interview questions
A Customer Service Associate was asked
Q. What do you know about BPO?
Ans. 

BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business processes.

  • BPO companies offer services such as customer support, technical support, sales, and back-office operations.

  • Outsourcing to BPO companies can help businesses save costs and focus on core activities.

  • Popular BPO destinations include India, the Philippines, and Eastern Europe.

  • Examples o...

View all Customer Service Associate interview questions
A Senior Sales Executive was asked
Q. Tell me about your experience in the ASM round.
Ans. 

I have over 8 years of experience in sales, focusing on building relationships and driving revenue growth in competitive markets.

  • Developed and executed sales strategies that increased revenue by 30% in one year.

  • Managed a portfolio of key accounts, resulting in a 95% customer retention rate.

  • Led a team of 5 sales representatives, providing training and mentorship to enhance their performance.

  • Utilized CRM tools to an...

View all Senior Sales Executive interview questions
A Sales Associate was asked
Q. Sell me this product.
Ans. 

Our product is a high-quality, durable backpack perfect for outdoor adventures.

  • Our backpack is made with waterproof material to keep your belongings safe and dry.

  • It has multiple compartments and pockets for easy organization.

  • The straps are padded for comfort during long hikes.

  • It also has a built-in hydration system to keep you hydrated on the go.

  • Our backpack is perfect for camping, hiking, and other outdoor activi...

View all Sales Associate interview questions
A Customer Support Executive was asked
Q. How do you handle an angry customer?
Ans. 

Listen actively, empathize, apologize, offer a solution, and follow up.

  • Stay calm and composed

  • Listen actively and let the customer vent

  • Empathize with the customer's situation

  • Apologize for the inconvenience caused

  • Offer a solution or alternatives to resolve the issue

  • Follow up with the customer to ensure their satisfaction

View all Customer Support Executive interview questions
A Customer Support Executive was asked
Q. What do you know about customer service?
Ans. 

Customer service is the act of providing assistance and support to customers before, during, and after a purchase.

  • Customer service involves actively listening to customers and addressing their concerns

  • It is important to be knowledgeable about the product or service being offered

  • Effective communication and problem-solving skills are essential

  • Providing timely and efficient service can lead to customer satisfaction a...

View all Customer Support Executive interview questions
Are these interview questions helpful?
A Customer Care Executive was asked
Q. Is the porter service is more effective?
Ans. 

It depends on the situation and the needs of the customer.

  • Porter service can be more effective for customers who need assistance with their luggage or have mobility issues.

  • However, if the customer values privacy and independence, they may prefer to handle their own luggage.

  • Ultimately, the effectiveness of the porter service depends on the individual customer's needs and preferences.

View all Customer Care Executive interview questions

Essencea Infoserv Interview Experiences

17 interviews found

I applied via Walk-in and was interviewed in Sep 2022. There were 7 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Sell me this product
  • Ans. 

    Our product is a high-quality, durable backpack perfect for outdoor adventures.

    • Our backpack is made with waterproof material to keep your belongings safe and dry.

    • It has multiple compartments and pockets for easy organization.

    • The straps are padded for comfort during long hikes.

    • It also has a built-in hydration system to keep you hydrated on the go.

    • Our backpack is perfect for camping, hiking, and other outdoor activities.

  • Answered by AI
Round 3 - Tl 

(1 Question)

  • Q1. They check our confidence They will DeGraw our experience and confidence
Round 4 - Behavioral 

(1 Question)

  • Q1. Sales related question like Why sales Wt your long term gole &shortterm gole
Round 5 - Client Interview 

(1 Question)

  • Q1. Explain about indiamart as well as responcebilitys
Round 6 - Technical 

(1 Question)

  • Q1. Its a test but it was easy to answer
Round 7 - Mock test 

(1 Question)

  • Q1. After joining in Essencea they will gave training after trining mock test will be there if you selected in this you will continue otherwise you will went out to this office with out payment This test will...

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't go there for job
Timings: they said it's only 9 hours but we will work more then 11 hours
Especially girls don't go this kind of job
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself ?
  • Q2. What do you know about BPO?
  • Ans. 

    BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business processes.

    • BPO companies offer services such as customer support, technical support, sales, and back-office operations.

    • Outsourcing to BPO companies can help businesses save costs and focus on core activities.

    • Popular BPO destinations include India, the Philippines, and Eastern Europe.

    • Examples of BPO...

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. What is your highest qualification and skills?
  • Ans. 

    I hold a Bachelor's degree in Business Administration and possess strong communication and problem-solving skills.

    • Bachelor's degree in Business Administration, which provided a solid foundation in customer service principles.

    • Excellent communication skills, demonstrated through previous roles where I effectively resolved customer inquiries.

    • Strong problem-solving abilities, as shown when I successfully handled a high vol...

  • Answered by AI
  • Q2. Tell me about the role of Customer support executive?
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Self introduction
  • Q2. Speak any topic in English for 2 min
  • Ans. 

    I will speak about the importance of customer service in building brand loyalty.

    • Customer service plays a crucial role in retaining customers and building brand loyalty.

    • Providing excellent customer service can lead to positive word-of-mouth recommendations.

    • Personalized interactions and timely responses are key components of good customer service.

    • Brands that prioritize customer service often have higher customer satisfac...

  • Answered by AI
  • Q3. Marital Status Qns
  • Q4. Rotational shift and Rotational Week related Qns Interested or not
  • Q5. Do you have laptop/Desktop and Broadband Connection
  • Ans. 

    Yes, I have a laptop with a broadband connection.

    • Yes, I have a laptop with a broadband connection for remote work.

    • I use my laptop and broadband connection for online communication and research.

    • Having a reliable laptop and broadband connection is essential for providing efficient customer service.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview Process is - Telephonic Round.
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. They asked me tell me about yourself and how many languages do you know
  • Q2. They asked me about my education, work experience and city
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself self
  • Ans. 

    I am a dedicated customer support professional with a passion for helping others and resolving issues efficiently.

    • Over 3 years of experience in customer support roles, handling inquiries and complaints effectively.

    • Skilled in using CRM software to track customer interactions and ensure timely follow-ups.

    • Successfully reduced response time by 20% in my previous role through process improvements.

    • Strong communication skills...

  • Answered by AI
  • Q2. Asking some personal questions

Interview Preparation Tips

Interview preparation tips for other job seekers - It’s good I’m select first round currently I’m working WHF
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Self introduction
  • Q2. Tell me something about your best friend

Team Lead Interview Questions & Answers

user image Anonymous

posted on 13 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Introduction yourself
  • Q2. Previous experience

Sales Associate Interview Questions & Answers

user image Praveena satla

posted on 5 Jan 2023

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
Not Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. How u sale a product ...to customer
  • Ans. 

    To sell a product to a customer, I focus on understanding their needs and demonstrating how the product can meet those needs.

    • Listen actively to the customer's needs and concerns

    • Highlight the features and benefits of the product that align with their needs

    • Provide examples of how the product has helped other customers in similar situations

    • Address any objections or questions they may have

    • Close the sale by asking for their...

  • Answered by AI
  • Q2. Will give any discounts
  • Ans. 

    As a Sales Associate, I can offer discounts based on store policies and promotions to enhance customer satisfaction.

    • Understand store policies: Discounts may vary based on promotions or clearance items.

    • Loyalty programs: Customers enrolled in loyalty programs may receive exclusive discounts.

    • Seasonal sales: During holidays or special events, additional discounts may be offered.

    • Example: If a customer buys two items, I can ...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Essencea Infoserv Sales Associate interview:
  • Basic knowledge
Interview preparation tips for other job seekers - Have to be share knowledge and benefits about company to costumers
how it will useful to bussiness purpose
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Ask details mention in resume
  • Q2. Ask about sales and target
  • Q3. Asm round ask about experience
  • Ans. 

    I have over 8 years of experience in sales, focusing on building relationships and driving revenue growth in competitive markets.

    • Developed and executed sales strategies that increased revenue by 30% in one year.

    • Managed a portfolio of key accounts, resulting in a 95% customer retention rate.

    • Led a team of 5 sales representatives, providing training and mentorship to enhance their performance.

    • Utilized CRM tools to analyze...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company like family for fresher good company no doubt for fresher
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Jan 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. 1. Instruction 2. Knowledge about sales 3. Knowledge about IndiaMART 4. Why should you want join this company 5. Why should I hire you 6. Sales any product
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Expirence and salary expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't join this job no salary hike work load increase year by year.

Top trending discussions

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Interview Tips & Stories
2w
toobluntforu
·
works at
Cvent
Can speak English, can’t deliver in interviews
I feel like I can't speak fluently during interviews. I do know english well and use it daily to communicate, but the moment I'm in an interview, I just get stuck. since it's not my first language, I struggle to express what I actually feel. I know the answer in my head, but I just can’t deliver it properly at that moment. Please guide me
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Essencea Infoserv Interview FAQs

How many rounds are there in Essencea Infoserv interview?
Essencea Infoserv interview process usually has 2-3 rounds. The most common rounds in the Essencea Infoserv interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Essencea Infoserv interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Essencea Infoserv. The most common topics and skills that interviewers at Essencea Infoserv expect are B2B Sales, Domestic BPO, Telecalling, Telesales and Outbound Sales.
What are the top questions asked in Essencea Infoserv interview?

Some of the top questions asked at the Essencea Infoserv interview -

  1. Do you have laptop/Desktop and Broadband Connect...read more
  2. What you know about customer service...read more
  3. Is the porter service is more effectiv...read more
How long is the Essencea Infoserv interview process?

The duration of Essencea Infoserv interview process can vary, but typically it takes about less than 2 weeks to complete.

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Overall Interview Experience Rating

4.1/5

based on 20 interview experiences

Difficulty level

Easy 83%
Moderate 17%

Duration

Less than 2 weeks 92%
2-4 weeks 8%
View more

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Essencea Infoserv Reviews and Ratings

based on 154 reviews

2.5/5

Rating in categories

2.6

Skill development

2.4

Work-life balance

2.3

Salary

2.3

Job security

2.4

Company culture

2.2

Promotions

2.3

Work satisfaction

Explore 154 Reviews and Ratings
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₹ 1.8-2.5 LPA

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