Equitas Small Finance Bank Branch Relationship Officer Interview Questions and Answers

Aptitude test was easy

Rather than a topic they give a situation to discuss

Q1. It was pure HR round , no much technical questions
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Q1. Tell me about your recent profile?
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Use of social media in Banking system

Some of case scenario questions

Q1. How to handle angry customer
Ans. 
Listen to their concerns, empathize, remain calm, offer solutions, follow up
• Listen actively to their complaints without interrupting

• Empathize with their emotions and show understanding

• Remain calm and composed, avoid getting defensive

• Offer solutions or alternatives to address their issues

• Follow up with the customer to ensure their satisfaction
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Q2. What was your role in marketing?
Ans. 
I was responsible for developing and implementing marketing strategies to attract new clients and retain existing ones.
• Developed marketing campaigns to promote products and services

• Analyzed market trends and competitor activities

• Collaborated with sales team to generate leads and increase revenue

• Utilized social media and digital marketing channels to reach target audience
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All India competitive test taken by IBPS every year

With more hard level .It is all India level exam

Q1. Banking and current affairs
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Q2. Personal profile with all aspects of decisions
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Q3. Career decisions with positive and negative aspects
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