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Dil Foods Senior Customer Service Executive Interview Questions and Answers

Updated 15 Oct 2024

Dil Foods Senior Customer Service Executive Interview Experiences

1 interview found

Senior Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 15 Oct 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. How would you handle a disgruntled customer?
  • Ans. 

    I would listen to their concerns, empathize with their situation, apologize for any inconvenience, and work towards finding a satisfactory solution.

    • Listen actively to understand the customer's issue

    • Empathize with the customer's situation to show understanding

    • Apologize for any inconvenience caused

    • Work towards finding a satisfactory solution, offering alternatives if necessary

    • Answered by AI
    Add your answer
  • Q2. What are the things according to you should be a part of CSAT score?
  • Ans. 

    CSAT score should include factors like response time, resolution rate, customer satisfaction, and feedback quality.

    • Response time - how quickly the customer's query or concern was addressed

    • Resolution rate - the percentage of issues resolved successfully

    • Customer satisfaction - overall happiness and contentment of the customer

    • Feedback quality - the usefulness and relevance of the feedback provided by the customer

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You need to be clear on what you want to achieve from your career. If you have that clarity and that aligns with company goals, company not even hires you but helps you achieve it.

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Interview Tips & Stories
2w (edited)
frozencricket
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works at
Cognizant
Office Letter from PWC
Hi Everyone, I am a ServiceNow Developer with 2.5 years of Experience.I got selected in PWC for ServiceNow Developer Associate Role. It's been 20 days and I have not received the Offer letter yet. When can I expect and should I do anything? Also CTC in my current organisation is 6.75 LPA and PWC offered 10.5 LPA . Should I have asked for more ? Please pour your thoughts . Thank you
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Interview questions from similar companies

Senior Customer Service Executive Interview Questions & Answers

Jio user image Anonymous

posted on 4 Feb 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - Case Study 

About company products

Round 2 - One-on-one 

(2 Questions)

  • Q1. Personal interview
    • Add your answer
  • Q2. Education and experience
    • Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. About technical qualification
    • Add your answer
  • Q2. Product knowledge
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good advice to the new people

Senior Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 29 Nov 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. Basic things about your previous work experience
    • Add your answer
  • Q2. Payments domestic international kyc
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Previous work experience
  • Ans. 

    I have over 5 years of experience in customer service roles, including handling escalated customer issues and managing a team.

    • Managed a team of customer service representatives to ensure high levels of customer satisfaction

    • Handled escalated customer issues and resolved them in a timely and efficient manner

    • Implemented new customer service strategies to improve overall customer experience

    • Utilized CRM software to track cu...

    • Answered by AI
    Add your answer

Senior Customer Service Executive Interview Questions & Answers

Tech Mahindra user image nadeem khan

posted on 14 Nov 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why you left your previous organisation
  • Ans. 

    Seeking new challenges and growth opportunities in a larger organization.

    • Desire for career advancement

    • Opportunity for professional development

    • Seeking a more challenging role

    • Company restructuring or downsizing

    • Relocation to a new area

    • Answered by AI
    Add your answer
  • Q2. What is billing
  • Ans. 

    Billing is the process of generating invoices for goods or services provided to customers.

    • Billing involves calculating the cost of goods or services provided

    • Invoices are typically sent to customers for payment

    • Billing may also involve tracking payments and managing accounts receivable

    • Answered by AI
    Add your answer

Senior Customer Service Executive Interview Questions & Answers

Amazon user image Vijay ramrao mote

posted on 8 Dec 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Good amazon details

Round 2 - One-on-one 

(5 Questions)

  • Q1. Amazon service is good
    • Add your answer
  • Q2. Amazon is write
    • Add your answer
  • Q3. Amazon service kaise kare
    • Add your answer
  • Q4. Amazon service kya kya hota hai
    • Add your answer
  • Q5. Amazon mai kya hai
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Amazon is good tips and so sweet services

Senior Customer Service Executive Interview Questions & Answers

Genpact user image Anonymous

posted on 8 Dec 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2023. There were 2 interview rounds.

Round 1 - Assignment 

Company give a assignment which i have clear

Round 2 - HR 

(5 Questions)

  • Q1. HR ask simply question about condidate
    • Add your answer
  • Q2. Like How many year's you have experience of costumer service executive
    • Add your answer
  • Q3. Tell me about your previous organization
    • Add your answer
  • Q4. Tell me about yourself
    • Add your answer
  • Q5. Are you interested in this role
    • Add your answer

Interview Preparation Tips

Topics to prepare for Genpact Senior Customer Service Executive interview:
  • I will clear the interview
Interview preparation tips for other job seekers - This is the good advice for job seekers because i can apply through this app easily

Senior Customer Service Executive Interview Questions & Answers

Accenture user image Anonymous

posted on 28 Oct 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction, your previous experience and why did you left the previous organization
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Technical questions on basic computers and some questions on customer services
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be fluent in english dont give any pauses in the middle

Senior Customer Service Executive Interview Questions & Answers

HCLTech user image Aniket raj

posted on 20 Feb 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Feb 2023. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell us about yourself, yesterday day schedule
    • Add your answer
Round 2 - Aptitude Test 

Fill in the blanks,speaking and listening ability

Round 3 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself,past experience
    • Add your answer

Senior Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 27 Oct 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Work experience
    • Add your answer

Senior Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 22 Oct 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell us about yourself
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Why did you left your previous organization.
    • Add your answer

Dil Foods Interview FAQs

How many rounds are there in Dil Foods Senior Customer Service Executive interview?
Dil Foods interview process usually has 1 rounds. The most common rounds in the Dil Foods interview process are HR.
What are the top questions asked in Dil Foods Senior Customer Service Executive interview?

Some of the top questions asked at the Dil Foods Senior Customer Service Executive interview -

  1. What are the things according to you should be a part of CSAT sco...read more
  2. How would you handle a disgruntled custom...read more

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Dil Foods Senior Customer Service Executive Reviews and Ratings

based on 1 review

5.0/5

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5.0

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Dil Foods Salaries in India
City Business Head
3 salaries
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₹13 L/yr - ₹15 L/yr

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