Dil Foods Interview Questions and Answers

Q1. How would you handle a disgruntled customer?
Ans. 
I would listen to their concerns, empathize with their situation, apologize for any inconvenience, and work towards finding a satisfactory solution.
• Listen actively to understand the customer's issue

• Empathize with the customer's situation to show understanding

• Apologize for any inconvenience caused

• Work towards finding a satisfactory solution, offering alternatives if necessary
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Q2. What are the things according to you should be a part of CSAT score?
Ans. 
CSAT score should include factors like response time, resolution rate, customer satisfaction, and feedback quality.
• Response time - how quickly the customer's query or concern was addressed

• Resolution rate - the percentage of issues resolved successfully

• Customer satisfaction - overall happiness and contentment of the customer

• Feedback quality - the usefulness and relevance of the feedback provided by the customer
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Q1. How can u manage day to day customers
Ans. 
I manage day to day customers by providing excellent customer service, addressing their needs promptly, and building strong relationships.
• Provide excellent customer service by being responsive and helpful

• Address customer needs promptly to ensure satisfaction

• Build strong relationships with customers to foster loyalty and repeat business
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Q1. Tell about yourself Tell about company business What do you understand from the job description What's your long term goal Are you willing to travel
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They give stress questions related to resturant partners behaviour. If you can speak good hindi they will hire

Q1. Asked few questions around on how to maintain relationship with clients
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