Digital india Payments Interview Questions and Answers

Q1. In first round, the company will provide you a test link from a third party (perspectAI) to gauge your communication and understanding skills. This included sections like comprehension, listening, writing,...read more
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Q1. Introduce yourself
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I am a customer experience specialist with a background in stock broking. I am passionate about providing excellent service and building strong relationships with clients.
• I have X years of experience in the stock broking industry

• I have a proven track record of delivering exceptional customer service

• I am skilled in building and maintaining client relationships

• I am knowledgeable about the stock market and investment prod...read more
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Q2. Asked about my summer and winter internship work
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Q3. Asked questions relating to my resume
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Q4. Asked situation based questions on customer support and resolving customer issues
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Q5. Basics questions regarding stock exchange
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Q6. Asked about any event in my life where in was working in a team or lead a team
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Q7. Why choose or applied for this job role
Ans. 
I have a passion for finance and helping clients achieve their financial goals.
• I have a strong background in finance and stock broking

• I enjoy working with clients and helping them navigate the stock market

• I am excited about the opportunity to use my skills to enhance customer experience in the stock broking industry
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Q1. Introduce yourself
Ans. 
I am a customer experience specialist with a background in stock broking. I have a passion for helping clients navigate the financial markets.
• I have X years of experience in the stock broking industry, specializing in customer service and relationship management.

• I am skilled in providing personalized investment advice and recommendations to clients based on their financial goals and risk tolerance.

• I have a strong under...read more
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Q2. What made you apply for this job role
Ans. 
I applied for this job role because of my passion for finance and helping clients achieve their financial goals.
• Passion for finance and stock market

• Desire to help clients achieve financial goals

• Interest in providing excellent customer service
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Q3. Why should we hire a fresher for this position
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Q4. Situation based question:- If a user of Share.market app uses stop loss option and it didn't worked due to some glitch which caused him/her some financial loss then how would you handle it?
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Q5. Asked about job description
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Q1. What is ITIL and what are its best practices?
Ans. 
ITIL stands for Information Technology Infrastructure Library. It is a set of best practices for IT service management.
• ITIL provides a framework for IT service management to align IT services with the needs of the business.

• It focuses on improving efficiency and effectiveness of IT processes.

• ITIL consists of five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Se...read more
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Q2. What is a Service Level Agreement (SLA), and how is it used in monitoring?
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SLA is a contract between a service provider and a customer, outlining the level of service expected and consequences for not meeting it.
• SLA defines the agreed-upon level of service between the provider and customer.

• It includes metrics such as uptime, response time, and resolution time.

• SLA helps in setting expectations, measuring performance, and ensuring accountability.

• Monitoring tools track performance against SLA me...read more
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Q1. How do you manage your work in collaboration with your colleagues?
Ans. 
I manage my work by communicating effectively, delegating tasks, setting clear goals, and providing support to my colleagues.
• Regularly communicate with colleagues to ensure everyone is on the same page

• Delegate tasks based on individual strengths and workload

• Set clear goals and deadlines for projects

• Provide support and assistance to colleagues when needed

• Utilize collaboration tools such as project management software or...read more
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Q2. How do you handle work pressure, and can you describe a specific scenario in which you encountered it?
Ans. 
I handle work pressure by prioritizing tasks, staying organized, and seeking support when needed.
• Prioritize tasks based on urgency and importance

• Stay organized by creating to-do lists and setting deadlines

• Seek support from colleagues or supervisors when feeling overwhelmed

• Practice stress-relief techniques such as deep breathing or taking short breaks

• Maintain a positive attitude and focus on problem-solving rather than
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Q1. What are the salary expectation ?
Ans. 
My salary expectations are in line with industry standards for a Digital Officer role.
• Research industry standards for Digital Officer salaries

• Consider my level of experience and qualifications

• Factor in the company's budget and compensation structure
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Q2. How was the experience of previous company?
Ans. 
The experience at my previous company was challenging yet rewarding, allowing me to grow professionally and develop new skills.
• Implemented successful digital marketing campaigns that increased online engagement by 30%

• Led a team in developing a new website that improved user experience and conversion rates

• Collaborated with cross-functional teams to launch a mobile app that received positive feedback from users
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Q3. Why would you leave it your previous company?
Ans. 
Seeking new challenges and opportunities for growth.
• Desire for new challenges and opportunities

• Looking for career growth and advancement

• Seeking a more innovative and dynamic work environment
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Q4. Why should I hire you?
Ans. 
I have a strong background in digital marketing and technology, with a proven track record of driving successful digital strategies.
• Extensive experience in developing and implementing digital marketing campaigns

• Proficient in utilizing various digital tools and platforms to optimize online presence

• Track record of increasing website traffic and engagement through SEO and social media strategies
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Was asked to create a UI component keeping in mind scalability and reuseability.

General discussion about resume and projects, and then some basic JS coding questions like implement throttling and memoization.

Q1. Discussion about past experiences and projects
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Q2. Why you want to leave current job.
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Q3. Expectations from the role and company
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Asked to solve 2/3 dsa. Medium level

Q1. Bfs shortest path
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Q2. Sliding window question medium level
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Q1. Design book online store
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Q2. Solid principles design calculator
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Quantitative aptitude, verbal ability, critical reasoning

Q1. SQL: find store with highest AOV
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Q2. Generic behavioural questions
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Q1. Metric kpi about
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Q2. Worst experience in previous company
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Q3. How to handle weak employee
Ans. 
Address the issue directly, provide support and training, set clear expectations, monitor progress, consider reassignment or termination if necessary.
• Have a one-on-one conversation with the employee to discuss performance concerns

• Provide additional support, training, or resources to help the employee improve

• Set clear expectations and goals for improvement

• Regularly monitor the employee's progress and provide feedback

• Con...read more
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Q4. Why workedin same company to long
Ans. 
I have stayed with the same company for a long time because of the opportunities for growth and development.
• Opportunities for advancement within the company

• Positive work environment and supportive colleagues

• Challenging and fulfilling work responsibilities

• Company values align with personal values

• Continued learning and development opportunities
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Q1. What is Class and object . explain hierarchial inheritence.
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Q2. Difference bertween deep copy and shallow copy.
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Q1. Experience in sales
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Q2. Business discussion
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Q1. Sales experience
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Q2. Company business discussion
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Q3. Company product discussion
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