TIDE Interview Questions, Process, and Tips

Q1. Metric kpi about
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Q2. Worst experience in previous company
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Q3. How to handle weak employee
Ans. 
Address the issue directly, provide support and training, set clear expectations, monitor progress, consider reassignment or termination if necessary.
• Have a one-on-one conversation with the employee to discuss performance concerns

• Provide additional support, training, or resources to help the employee improve

• Set clear expectations and goals for improvement

• Regularly monitor the employee's progress and provide feedback

• Con...read more
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Q4. Why workedin same company to long
Ans. 
I have stayed with the same company for a long time because of the opportunities for growth and development.
• Opportunities for advancement within the company

• Positive work environment and supportive colleagues

• Challenging and fulfilling work responsibilities

• Company values align with personal values

• Continued learning and development opportunities
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Q1. Work experience
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Q1. Introduction and general
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Q1. Intro and another manager will interview
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As a team question how handle team.

Q1. Metric kpi in detail
Ans. 
Metric KPIs are key performance indicators used to measure the success of a customer support team.
• Metric KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART)

• Examples of metric KPIs include average response time, customer satisfaction score, first contact resolution rate, and ticket resolution time

• These KPIs help track the team's performance, identify areas for improvement, and ensure custom
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Q2. Weak employee handle
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Assignment for generic qa parameters.

Q1. To introduce yourself
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Q2. Work history and QA experience related questions.
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