TIDE Customer Support Team Lead Interview Questions and Answers

Email writing about some scenarios

Q1. Self introduction, previous experience
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Q2. About your goals
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There will be an assignment test of English grammar which is basic.

Q1. Tell me about past experience
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Q2. Some random topic or mock call
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Email writing
U will be given 3 case and u have to write an email as a customer support associate

Q1. Introduction Problems faced in your current role and how you handled it
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Q1. Customer support executive
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Q2. Customer services is important
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Q1. Tell me about yourself?
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Q2. Hobbies, communication Test to speak on any topic for atleast 4 min
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Q3. Why you left your Previous Organization.
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Q1. Tell me about your Future Goals,
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Q1. Introduce about yourself
Ans. 
I am a dedicated and experienced Customer Care Executive with excellent communication skills.
• I have worked in the customer service industry for 5 years.

• I have a strong ability to empathize with customers and understand their needs.

• I am skilled in resolving customer complaints and finding solutions to their problems.

• I have received multiple awards for providing exceptional customer service.

• I am fluent in multiple langua...read more
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Q2. What is your role on your last company
Ans. 
I was responsible for providing excellent customer service and resolving customer issues in a timely manner.
• Provided support to customers via phone, email, and chat

• Assisted customers with product inquiries, troubleshooting, and account management

• Resolved customer complaints and escalated issues to the appropriate department when necessary

• Maintained accurate records of customer interactions and transactions

• Collaborated ...read more
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Q3. What is your salary expectations
Ans. 
I would expect a competitive salary based on my experience and skills.
• I have researched the average salary range for Customer Care Executives in the industry.

• I have considered my qualifications, experience, and skills when determining my salary expectations.

• I am open to negotiation and willing to discuss the salary package in detail during the interview process.

• I believe that fair compensation is important for both the...read more
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Q4. Reason for left the last company
Ans. 
Seeking better growth opportunities and a more challenging role.
• Limited scope for career advancement in the previous company

• Desire for a more challenging and fulfilling role

• Seeking a company with a better work culture and values

• Relocation or personal reasons

• Company downsizing or restructuring
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Decent aptitude knowledge test.

Relevant coding knowledge test

Q1. Basics questionnaire
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