Dhani Loans and Services Collection Officer Interview Questions, Process, and Tips

Q1. How much experience do you have in recovery?
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Q2. Who do you take help in recovery?
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Q3. If the customer gives trouble during recovery, how will you persuade him to pay installments?
Ans. 
I would use effective communication skills, empathy, and negotiation techniques to persuade the customer to pay installments.
• Listen to the customer's concerns and address them respectfully

• Explain the benefits of paying installments on time, such as avoiding additional fees or legal action

• Offer flexible payment options based on the customer's financial situation

• Build rapport with the customer to establish trust and coop...read more
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Q4. Where have you worked before?
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Q5. Are you willing to work for recovery anywhere
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All managers to infrom me to my life and all hobies all work experiance

All managrs question me my work

All case study me my location

All manager put question me my education

Q1. Put question my working style
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Q2. Is a good. all
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Q3. Senior put question my background working experiance
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Q4. Put question in family background
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Q1. All questions are related to how you collected money from coustmers
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Q2. How to search Skip costumers
Ans. 
Skip customers can be searched through various methods.
• Check credit reports and public records

• Contact family, friends, and neighbors

• Use social media and online search engines

• Hire a skip tracing service

• Check previous addresses and employment history
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Q1. How could manage portfolio
Ans. 
To manage portfolio, I would prioritize accounts based on risk level and create a plan for each account.
• Assess risk level of each account

• Prioritize accounts based on risk level

• Create a plan for each account

• Regularly review and update plans

• Communicate with clients to ensure understanding and cooperation
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Q2. How could know your customer kyc by tracking
Ans. 
KYC can be tracked by verifying customer information through various sources.
• Verify customer's identity through government-issued ID cards

• Check customer's address through utility bills or bank statements

• Verify customer's employment status through employer verification

• Check customer's credit history through credit bureaus

• Use online verification tools to verify customer's identity
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