DBS Bank Major Incident Manager Interview Questions and Answers

A chargeback is a reversal of a credit card transaction initiated by the cardholder's bank.

• A chargeback occurs when a customer disputes a charge on their credit card statement.

• The cardholder's bank investigates the dispute and may reverse the transaction if it is found to be valid.

• Chargebacks can result in financial losses for businesses, as they often incur fees and lose the sale amount.

• Common reasons for chargebacks ...read more

To handle a team, customer service and team management, clear communication, setting goals, providing feedback, and leading by example are crucial.

• Establish clear communication channels and ensure everyone is on the same page

• Set achievable goals and provide regular feedback to team members

• Lead by example and demonstrate the desired behavior and work ethic

• Provide training and development opportunities to improve team sk...read more

Negotiate max amount by understanding the needs of both parties and finding a mutually beneficial solution.

• Understand the needs and priorities of both parties

• Identify areas of compromise

• Offer creative solutions that benefit both parties

• Be willing to walk away if a mutually beneficial solution cannot be reached