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Customer Care Associate Interview Questions and Answers for Freshers

Updated 5 Jul 2021

Customer Care Associate Interview Experiences for Freshers

1 interview found

Associate Interview Questions & Answers

user image Anonymous

posted on 5 Jul 2021

Interview Questionnaire 

2 Questions

  • Q1. What about customer care
  • Ans. 

    Customer care is crucial for building and maintaining a loyal customer base.

    • Effective communication is key to providing good customer care.

    • Empathy and understanding are important when dealing with customer complaints.

    • Providing timely and satisfactory solutions to customer issues can help build trust and loyalty.

    • Regularly seeking feedback from customers can help identify areas for improvement.

    • Training and empowering cus...

  • Answered by AI
  • Q2. Customer care it's great full job in hospitality it includes (to approach customer very smoothly,and lot of things are included like main reception OPD Billings ,ip Billings, emergency Billings , emergency...

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Java 8 feature & Spring boot
  • Q2. Spring Boot Configurations

Interview Preparation Tips

Topics to prepare for Nagarro Associate interview:
  • Spring Boot
Interview preparation tips for other job seekers - Be prepared on basics on Java 8 & and Spring Boot configurations
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Find the largest no. in arrary
  • Ans. 

    Find the largest number in an array of strings.

    • Convert each string in the array to a number using parseInt()

    • Use Math.max() to find the largest number in the array

  • Answered by AI
  • Q2. Two sum problem directly from leet code

Skills evaluated in this interview

Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. About kyc process,related act, str etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Lethargic interviewer dint feel good and she dint seem worth to the position she is in.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Work from home,AI good or bad,technology good or bad.

Round 2 - Assignment 

Questions like verbal reasoning,data interpretaion,etc........

Round 3 - HR 

(1 Question)

  • Q1. Which field you're from?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident , and revise aptitude questions
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

30 min pof test of verbal, reasoning

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

We want to attend test in online

Round 3 - Typing Test 

(1 Question)

  • Q1. Tell about yourself
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Coding Test 

Two coding ques. you have to solve in one hour.

Round 3 - Technical 

(2 Questions)

  • Q1. Hashmap & hashtable , oops concept , ques. from my academic project, questions from SQL
  • Q2. Difference in set and list , explain collections hierarchy , vector and array list
  • Ans. 

    Set and list are both collection types in Java. Vector and ArrayList are two implementations of List interface.

    • Set is an unordered collection of unique elements while List is an ordered collection of elements.

    • Collections hierarchy in Java includes Collection interface, List interface, Set interface, and Map interface.

    • Vector is a synchronized implementation of List interface while ArrayList is not synchronized.

    • Arrays ar...

  • Answered by AI
Round 4 - HR 

(1 Question)

  • Q1. About yourself , family background , your strength and weakness , why xoriant

Interview Preparation Tips

Topics to prepare for Xoriant Associate Software Engineer interview:
  • Core Java
  • Java
  • SQL
  • OOPS
Interview preparation tips for other job seekers - Prepare Java, sql and your project well. communication skills also matter.

Skills evaluated in this interview

Round 1 - One-on-one 

(1 Question)

  • Q1. About yourself. Your qualifications and extra course, communication previous experience
Round 2 - Behavioral 

(1 Question)

  • Q1. About company your strength way of speaking fluency in communication about job expectations ext

Interview Preparation Tips

Interview preparation tips for other job seekers - Before accepting the offer letter. You should ask what's your job role.
Because they told me it was meeting Clint and discuss about upgrad. But after a week they told to do field work.near road side tea shop smooking Ares.
So confirm your job details
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. What is the P/E ratio?
  • Ans. 

    The P/E ratio, or price-to-earnings ratio, is a financial metric used to assess the valuation of a company's stock.

    • P/E ratio compares a company's stock price to its earnings per share (EPS).

    • It indicates how much investors are willing to pay for each dollar of earnings.

    • A higher P/E ratio suggests higher expectations for future earnings growth.

    • A lower P/E ratio may indicate undervaluation or lower growth prospects.

    • P/E ra...

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. Define PEG Ratio?
  • Ans. 

    PEG ratio is a valuation metric used to assess the relationship between a company's stock price, its earnings growth, and its potential for future growth.

    • PEG ratio is calculated by dividing the price-to-earnings (P/E) ratio by the earnings growth rate.

    • It helps investors determine if a stock is overvalued or undervalued based on its growth prospects.

    • A PEG ratio below 1 suggests that the stock may be undervalued, while a...

  • Answered by AI

Customer Care Interview FAQs

What are the top questions asked in Customer Care Associate interview for freshers?

Some of the top questions asked at the Customer Care Associate interview for freshers -

  1. What about customer c...read more
  2. Customer care it's great full job in hospitality it includes (to approach custo...read more

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Customer Care Associate Reviews and Ratings

based on 2 reviews

4.2/5

Rating in categories

4.2

Skill development

5.0

Work-Life balance

5.0

Salary & Benefits

5.0

Job Security

5.0

Company culture

5.0

Promotions/Appraisal

4.2

Work Satisfaction

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