CTS INFOTECH Voice Process Executive Interview Questions and Answers

Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced professional with a strong background in customer service and communication skills.
• Over 5 years of experience in customer service roles

• Excellent communication skills, both written and verbal

• Proven track record of resolving customer issues efficiently

• Strong attention to detail and ability to multitask

• Proficient in using CRM systems and Microsoft Office suite
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Q2. Why should we hire you
Ans. 
I have strong communication skills, a proven track record in customer service, and a passion for helping others.
• I have excellent verbal and written communication skills, which are essential for a voice process executive role.

• I have a proven track record in providing exceptional customer service, resolving issues efficiently and effectively.

• I am passionate about helping others and ensuring customer satisfaction, which a
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Q3. What is ur strength
Ans. 
My strength lies in my excellent communication skills, ability to multitask, and problem-solving capabilities.
• Excellent communication skills - able to effectively convey information and listen actively

• Ability to multitask - can handle multiple tasks simultaneously without compromising quality

• Problem-solving capabilities - adept at analyzing situations and finding practical solutions
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Q4. What is ur weakness
Ans. 
I tend to be overly critical of my own work, which can sometimes lead to perfectionism.
• I have a tendency to overanalyze my work and strive for perfection

• I can be too self-critical at times

• I am working on finding a balance between striving for excellence and accepting imperfections
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Q1. Sentence construction, Repeat the sentences
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Q2. Storytelling, Basic questions
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Q1. Tell me about yourself?
Ans. 
I am a dedicated and experienced Voice Process Executive with a strong background in customer service and communication skills.
• Over 5 years of experience in handling customer queries and providing solutions over the phone

• Proficient in using CRM software to track customer interactions and resolve issues efficiently

• Excellent communication skills with a focus on active listening and problem-solving

• Ability to work under pr...read more
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Q2. Why are you interested in this position?
Ans. 
I am interested in this position because I have a passion for customer service and enjoy helping people over the phone.
• I have strong communication skills and enjoy interacting with others.

• I am detail-oriented and can handle multiple tasks efficiently.

• I have previous experience in a similar role, where I excelled in resolving customer issues.

• I am excited about the opportunity to work in a dynamic and fast-paced environm
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Q1. Introduce yourself? Talk about your city in hindi?
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Introduction , role & responsibilities

Q1. Roles and responsibilities, previous organisation
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Q1. Self introduction, and memorable moments in your which we have to tell them in hindi
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I couldn't able to attend it

Q1. Tell me about your self
Ans. My. Name is shubham srivastava my Father name is Sunil Kumar srivastava my father is an accountant i have passed class intermediate from up board and ba second year pursuing from csjm University kanpur
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Q2. How did you get this interview
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Q3. Did you get on offer
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Q4. How difficult was the interview
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Q5. Easy question for this interview for
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Q6. When was this interview
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Q7. What made you accept the offer
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Q8. What went well select options
Ans. 
The team collaboration and communication went well.
• Effective communication among team members

• Smooth coordination and cooperation

• Achievement of targets and goals

• Positive feedback from clients or customers

• Successful resolution of customer issues or complaints
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Q9. How long was the interview process
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Q10. How did you get tell me
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Easy to do oral and written skills checker. Tests like listening and repeating, reciting what is written on screen, etc.

Q1. Why do you want to get into this work (that specific domain)?
Ans. 
I am interested in the voice process executive work because it allows me to utilize my communication skills and provide excellent customer service.
• I have strong communication skills and enjoy interacting with people.

• I am a good listener and can understand customer needs and concerns.

• I have previous experience in customer service roles where I excelled in resolving issues and providing assistance.

• I am tech-savvy and com...read more
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Q2. Why you were doing what you were doing in the past? (If you were working in different domain earlier)
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