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convergys india services

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convergys india services Senior Operations Representative Interview Questions and Answers

Updated 2 Jun 2024

convergys india services Senior Operations Representative Interview Experiences

1 interview found

Senior Operations Representative Interview Questions & Answers

user image Anonymous

posted on 2 Jun 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Jun 2023. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Bios , RAM ,ROM , BSOD, troubleshooting , hardware and software issues , mouse and few more …..
    • Add your answer
Round 2 - Assignment 

Basic computer knowledge

Round 3 - HR 

(2 Questions)

  • Q1. General questions
    • Add your answer
  • Q2. > Why do you want to join concentrix as technical support > Previous work experience > Why joining as a technical support > Challenges asked and how did I managed And few more ….,,
    • Add your answer

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heartwarmingracoon
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Esways Conglomerate
Post interview process
I am working as a front-end developer for 4.5years in a same company. So I think this is the right time to switch my job. I attended F2F interview yesterday(21-01-25) at TCD, I completed two rounds of interview and wait for a while, they say you may leave now you got a call from us soon. Is they call me either I cleared the interview or not cleared it, or they call only I cleared the interview? Can I wait for the call or focus on other interview?
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Senior Operations Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 14 Jan 2025

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Can you provide details about your work experience?
  • Ans. 

    I have over 5 years of experience in operations management, including overseeing daily operations, managing staff, and implementing process improvements.

    • Managed daily operations to ensure efficiency and productivity

    • Supervised and trained staff members to meet performance goals

    • Implemented process improvements to streamline operations and reduce costs

    • Answered by AI
    Add your answer
  • Q2. What soft skills related to FCR (First Contact Resolution), AHT (Average Handling Time), CSAT (Customer Satisfaction), DSAT (Dissatisfaction), and escalation matrix are considered important in this role?
  • Ans. 

    Soft skills related to FCR, AHT, CSAT, DSAT, and escalation matrix are crucial for Senior Operations Representative role.

    • Strong communication skills to effectively resolve customer issues on the first contact (FCR)

    • Ability to efficiently handle customer inquiries to maintain a low Average Handling Time (AHT)

    • Empathy and active listening skills to ensure high Customer Satisfaction (CSAT)

    • Conflict resolution skills to addre...

    • Answered by AI
    Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Can you describe your work experience?
    • Add your answer
  • Q2. Escalation matrix , empathy, sympathy, AHT CSAT DSAT FCR
    • Add your answer
Round 3 - Aptitude Test 

AMCAT test and Versant test for both voice and non-voice assessments.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be ready to embrace the best possible outcome.

Senior Operations Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 30 Jul 2024

Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jun 2024. There were 5 interview rounds.

Round 1 - Aptitude Test 

AMCAT Test with multiple sections.

Round 2 - Assignment 

Versant test with 8 sections.

Round 3 - Technical 

(4 Questions)

  • Q1. About my phone?
    • Add your answer
  • Q2. Features of my phone?
  • Ans. 

    My phone is a smartphone with a large touchscreen display, high-quality camera, fast processor, and long battery life.

    • Large touchscreen display

    • High-quality camera

    • Fast processor

    • Long battery life

    • Answered by AI
    Add your answer
  • Q3. Basic troubleshooting knowledge check (phone, pc etc)
    • Add your answer
  • Q4. Knowledge check about a specific and well known brand?
    • Add your answer
Round 4 - Aptitude Test 

Typing speed test (for Voice process).

Round 5 - Assignment 

80 MCQ based on general & tech knowledge.

Interview Preparation Tips

Interview preparation tips for other job seekers - ⚠️ CAUTION: Be equipped with complete information on the hiring process (requirements before & after interview rounds) from the BEGINNING or you might get a call informing that do not continue in training because the irrelevant docs are not submitted. For ex- there are so many people who join companies and leave without informing after getting training salary due to their choice. I joined 2 companies in 2023 (one for 3 days & one for 6-7 days {both in the beginning of month}) and I invested my money as well (for going to interview, joining, induction etc) but I LEFT by informing over the call to the respective that I will not continue and I do not need any compensation. Obviously, I never showed those companies/experiences on my resume while getting my next job because that is irrelevant due to incomplete documentation because NO company would share anything related to end of SUCH employments so if I don’t have docs then that is uncountable hence I do not show such companies on resume. However, after clearing 5-6 rounds of interview/tests a company asks to share service history on PF account and then asking to share complete docs as well when they had offered salary basis only companies shown on resume, I do not prefer this to be a good or acceptable practice/process. Rest, there is no bad about company because fortunately I did not get the chance to learn more about them, the interview experience was enough so just be aware and informed always and take your own decision.

Senior Operations Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 26 Jul 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jun 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Amcat test online assessment on my email

Round 3 - One-on-one 

(4 Questions)

  • Q1. Operation Manager round
    • Add your answer
  • Q2. General interview about previous job
    • Add your answer
  • Q3. 1.Tell me your work experience 2.Tell me why you want to join concentrix 3. How are you tackel the difficult situation
  • Ans. 

    I have extensive work experience in operations and a strong desire to join Concentrix.

    • I have worked in operations for 10 years, managing teams and ensuring smooth workflow.

    • I have experience in handling complex projects and meeting tight deadlines.

    • I have a track record of improving operational efficiency and reducing costs.

    • I am familiar with various software and tools used in operations management.

    • I have excellent probl...

    • Answered by AI
    Add your answer
  • Q4. For how long you are working for our company
  • Ans. 

    I have been working for your company for 5 years.

    • I have been with the company for 5 years.

    • I started working here in 2016.

    • I have gained extensive experience and knowledge during my time with the company.

    • I have successfully handled various operational responsibilities and challenges.

    • I have built strong relationships with colleagues and clients over the years.

    • Answered by AI
    Add your answer
Round 4 - Aptitude Test 

(2 Questions)

  • Q1. Online assessment given on email
    • Add your answer
  • Q2. Agreed/ dis Agreed type answers
    • Add your answer

Senior Operations Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 8 Nov 2024

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Experiience, hobbies
    • Add your answer
  • Q2. Qualifications , expectations
    • Add your answer

Senior Operations Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 4 Nov 2022

I applied via Referral and was interviewed in Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about yourself & your experince
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Firstly they will give you 1-2 topics on which you have to write for 1 page,After that these questions were asked:- Tell me something about yourself & hobbies,Detailed experience of each job you have done ...
    • Add your answer
Round 4 - TL Round 

(1 Question)

  • Q1. Same as previous questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I like hiring process of this company.They will notify you early if you got selection or not.

Senior Operations Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 13 Sep 2024

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Amcat test was taken .good experience

Round 2 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    Experienced operations professional with a strong track record in managing complex projects and driving operational efficiency.

    • Over 5 years of experience in operations management

    • Skilled in project management and process improvement

    • Proven ability to lead cross-functional teams to achieve goals

    • Strong analytical and problem-solving skills

    • Excellent communication and interpersonal abilities

    • Answered by AI
    Add your answer
  • Q2. Tell me about your experience
  • Ans. 

    I have over 5 years of experience in operations management, including leading teams, optimizing processes, and improving efficiency.

    • Managed a team of 15 operations staff, overseeing daily tasks and ensuring deadlines were met

    • Implemented new procedures to streamline operations and reduce costs by 10%

    • Collaborated with cross-functional teams to improve communication and efficiency

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare yourself very well before appear the interview

Senior Operations Representative Interview Questions & Answers

Concentrix Corporation user image Roshan Kumar Maurya

posted on 16 Oct 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Tell me about your work experience
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Basic Technical related questions as per process requirement.
    • Add your answer
Round 4 - Technical 

(2 Questions)

  • Q1. Flexibility to work in any environment and work pressure.
  • Ans. Long term goal in same organization.
    • Answered by Roshan Kumar Maurya
    Add your answer
  • Q2. Technical experience and skills.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on your job and keep learning new things for future growth.

Senior Operations Representative Interview Questions & Answers

Concentrix Corporation user image chetan kumar

posted on 26 Jan 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jan 2023. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Basic introduction and why this job
    • Add your answer
Round 2 - Aptitude Test 

Test is based on logical reasoning and basic math

Round 3 - One-on-one 

(2 Questions)

  • Q1. Why Bpo and past experience
    • Add your answer
  • Q2. Where I would like to see my self in next 5years
    • Add your answer

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Senior Operations Representative interview:
  • Youtube
  • Content moderator

Senior Operations Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 8 Sep 2023

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Aptitude Test 

Maths and grammar, essay and email writing.

Round 2 - Technical 

(1 Question)

  • Q1. Tell me something about yourself, why you want to join concentrix. Why do you want a career in BPO.
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Salary discussion and offer letter
    • Add your answer
More about working at convergys india services

convergys india services Interview FAQs

How many rounds are there in convergys india services Senior Operations Representative interview?
convergys india services interview process usually has 3 rounds. The most common rounds in the convergys india services interview process are HR, Technical and Assignment.
What are the top questions asked in convergys india services Senior Operations Representative interview?

Some of the top questions asked at the convergys india services Senior Operations Representative interview -

  1. Bios , RAM ,ROM , BSOD, troubleshooting , hardware and software issues , mouse ...read more
  2. General questi...read more

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