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Concentrix Corporation Senior Technical Support Officer Interview Questions and Answers

Updated 20 Feb 2022

Concentrix Corporation Senior Technical Support Officer Interview Experiences

4 interviews found

I applied via Naukri.com and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

There were basic questions of grammers, mathematics and guessing.

Round 2 - Technical 

(1 Question)

  • Q1. Comouter/laptop hardware related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Ask the rectuiter regarding the requirement and prepare accordingly.

Interview Questionnaire 

1 Question

  • Q1. Technical knowledge of the subject

Senior Technical Support Officer Interview Questions Asked at Other Companies

I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Basic OS/Server/Networking
  • Q2. Security applications/Active Directory/Email clients' troubleshooting

Interview Preparation Tips

Interview preparation tips for other job seekers - - Cannot expect more than 4 LPA

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Interview Questionnaire 

8 Questions

  • Q1. Can please take me through your resume?
  • Ans. 

    I have 5 years of experience in technical support, troubleshooting hardware and software issues.

    • 5 years of experience in technical support

    • Proficient in troubleshooting hardware and software issues

    • Strong knowledge of operating systems such as Windows and macOS

    • Experience in resolving network connectivity problems

    • Skilled in providing remote assistance to customers

  • Answered by AI
  • Q2. Mention what your good at and be honest with your resume. Recruiter will analyse you on the basis of your resume and not what you say.If your saying something different from what you have mentioned on ur r...
  • Q3. Basic questions about smartphones. I was asked for the specifications of my phone, e.g memory space,ram OS,and basic troubleshooting like if your not able to send a text message what would you do. Ans:simp...
  • Q4. Why should I hire you. Study about the brand and answer accordingly. What I said was something what I feel genuinely and sticked there for 5 years started as an agent and left as a team leader. Convergys i...
  • Q5. What's your salary expectation? Anything that reflects my qualification and experience so far. If the recruiter still insists to get an amount from you. Don't fall into that trap and answer with a ridiculo...
  • Ans. 

    I am looking for a salary that reflects my qualifications and experience.

    • I believe my salary expectation should be in line with industry standards for someone with my level of experience and qualifications.

    • I am open to discussing salary further during the negotiation process.

    • I am more focused on joining a reputable company and the opportunities it offers rather than just the salary.

  • Answered by AI
  • Q6. Stay calm don't panic. Stay energetic. Positive
  • Q7. If asked for customer service let dem know how far u can go to assist a customer, something out of the box. #If your not able to get resolution with instant diagnosis / troubleshooting you should rather ke...
  • Q8. Leave your signature in every call u take. Make it a wow call

Concentrix Corporation interview questions for designations

 Senior Technical Support

 (1)

 Senior Technical Support Associate

 (2)

 Senior Technical Support Engineer

 (4)

 L1 Technical Support Engineer

 (1)

 Senior Customer Support Executive

 (3)

 Technical Support

 (5)

 Senior Transaction Monitoring Officer

 (1)

 Senior Customer Support Engineer

 (1)

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(7 Questions)

  • Q1. About network related Am coordinating with field engineers and also service providers to resolve network issue. If modem is gone faulty coordinate with concern problem work done.
  • Q2. Any question u ask If i knows ll share the answer with true.
  • Q3. Know about infosys
  • Q4. Any questions related to my family members
  • Q5. Previous job related and my job journey
  • Q6. Coordinate with field engineers to solve the issue
  • Q7. Any questions u want to ask.

Interview Preparation Tips

Interview preparation tips for other job seekers - Am looking for job kindly help me out.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Mar 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Round 3 - Technical 

(1 Question)

  • Q1. Networking questions
Round 4 - HR 

(1 Question)

  • Q1. Salary related and flexibility checking
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Question answering from basic computer knowledge, aptitude test

To check mental health and physiology health

Round 3 - Group Discussion 

Anything about their experiences or their lives.
To test the talkative nature of candidate

Round 4 - One-on-one 

(1 Question)

  • Q1. Tell about yourself. To test the capacity of candidate attention, talkative,nature.
Round 5 - HR 

(1 Question)

  • Q1. Final round for selection

Interview Preparation Tips

Interview preparation tips for other job seekers - If they say you can do night shift and relocation say yes to them, if you want to do the job.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. They will ask about yourself and specially they will ask to respond in English and as well as Hindi too. It is domestic as well as international so languages are required.
Round 3 - Aptitude Test 

There will be 3 assessments,
1- speaking test
2- typing test
3- MCQ and best or worst ticking.

Round 4 - Operational round 

(1 Question)

  • Q1. They will ask our introduction, they will ask about previous company or anything like school, college, hobbies etc. Basically they will check the communication. so be energetic and confident while answerin...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be energetic and be confident in every rounds. There are still more opportunities, don't give up keep trying ur best, thank you.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Say 4 to 5 lines on music ?
  • Ans. 

    Music is a universal language that evokes emotions and connects people through rhythm, melody, and lyrics.

    • Music has the power to uplift moods and evoke strong emotions.

    • It can serve as a form of self-expression and a way to communicate feelings.

    • Different genres of music cater to diverse tastes and preferences.

    • Music can bring people together, create memories, and inspire creativity.

    • Examples: Classical music, rock, pop, j

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. What you think about women safety in india?
  • Ans. 

    Women safety in India is a complex issue with various challenges and concerns.

    • Women safety in India is a matter of serious concern.

    • There are several factors contributing to the lack of safety for women in India, including cultural norms, gender inequality, and inadequate law enforcement.

    • Instances of violence against women, such as rape, domestic violence, and harassment, are prevalent.

    • Women often face challenges in acc...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not think you can't do it even a Hr ( who are taking your interview) think about you, and he/she also want you to see successful. But the condition is :- dont take stress, just relax , give your best. Talk in normal flow as you talk with your friends because I know when we speak English so lots of people stuck somewhere. Say ( YOU CAN DO IT) when your name announced and show them who you are. Best of luck ☺️
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduce your self
  • Ans. 

    I am a dedicated and experienced Technical Support Executive with a strong background in troubleshooting and customer service.

    • Over 5 years of experience in providing technical support to customers

    • Proficient in troubleshooting hardware and software issues

    • Excellent communication skills and ability to explain technical concepts to non-technical users

    • Strong problem-solving skills and ability to work under pressure

    • Certified

  • Answered by AI
  • Q2. Long carrier gap
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tel me about family
  • Ans. 

    I come from a close-knit family with parents, siblings, and extended relatives who support and care for each other.

    • My parents have always been my biggest supporters and have taught me important values and life lessons.

    • I have a close relationship with my siblings and we enjoy spending time together, whether it's going on family vacations or just hanging out at home.

    • I also have a strong bond with my extended family membe...

  • Answered by AI
  • Q2. Tel about hobbies
  • Ans. 

    My hobbies include playing guitar, hiking, and reading.

    • Playing guitar helps me relax and express myself creatively.

    • Hiking allows me to explore nature and stay active.

    • Reading helps me learn new things and escape into different worlds.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak with confidence

Concentrix Corporation Interview FAQs

How many rounds are there in Concentrix Corporation Senior Technical Support Officer interview?
Concentrix Corporation interview process usually has 2 rounds. The most common rounds in the Concentrix Corporation interview process are Aptitude Test and Technical.
What are the top questions asked in Concentrix Corporation Senior Technical Support Officer interview?

Some of the top questions asked at the Concentrix Corporation Senior Technical Support Officer interview -

  1. Basic questions about smartphones. I was asked for the specifications of my pho...read more
  2. Stay calm don't panic. Stay energetic. Posit...read more
  3. Security applications/Active Directory/Email clients' troubleshoot...read more

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Concentrix Corporation Senior Technical Support Officer Salary
based on 122 salaries
₹2 L/yr - ₹6.2 L/yr
10% less than the average Senior Technical Support Officer Salary in India
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Concentrix Corporation Senior Technical Support Officer Reviews and Ratings

based on 30 reviews

3.7/5

Rating in categories

3.6

Skill development

3.6

Work-life balance

2.9

Salary

3.6

Job security

3.7

Company culture

3.5

Promotions

3.5

Work satisfaction

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