Add office photos
Filter interviews by
Collossus BPO Interview Questions and Answers
Be the first one to contribute and help others!
Interview questions from similar companies
Karisma jeanette singh
I was interviewed in Dec 2024.
(9 Questions)
- Q1. Can you tell me about yourself?
- Q2. What is the process for conducting capacity planning?
- Ans.
Capacity planning involves forecasting future resource needs and ensuring that the necessary resources are available.
Identify current resource usage and performance levels
Forecast future resource needs based on growth projections
Determine any potential bottlenecks or constraints
Allocate resources accordingly to meet future demands
Regularly review and adjust the capacity plan as needed
- Q3. What is the process for creating a Standard Operating Procedure (SOP)?
- Ans.
Creating a Standard Operating Procedure involves identifying the process, documenting steps, obtaining feedback, and finalizing the SOP.
Identify the process or task that needs an SOP
Document each step involved in the process
Obtain feedback from relevant stakeholders for improvements
Finalize the SOP with clear instructions and guidelines
Regularly review and update the SOP as needed
- Q4. How do you handle transitions?
- Ans.
I handle transitions by communicating effectively, setting clear expectations, and providing support to team members.
Communicate openly and transparently with team members about upcoming changes
Set clear expectations and goals for the transition period
Provide support and resources to help team members adjust to the changes
Lead by example and remain positive and adaptable during transitions
- Q5. How do you provide feedback?
- Ans.
I provide feedback by being specific, timely, and constructive.
Be specific about what was done well and what needs improvement
Provide feedback in a timely manner to address issues promptly
Offer constructive criticism and suggestions for improvement
Encourage open communication and dialogue for feedback to be effective
- Q6. Can you describe a situation in which you had to handle an escalation call from a customer, and how you managed it?
- Ans.
Handled an escalation call by actively listening, empathizing, and offering a solution.
Remain calm and composed while listening to the customer's concerns.
Empathize with the customer and acknowledge their frustration.
Offer a solution or escalate the issue to a higher authority if necessary.
Follow up with the customer to ensure their issue has been resolved satisfactorily.
- Q7. Can you describe a situation in which you encountered a conflict between two team members and explain how you managed that situation?
- Ans.
Managed conflict between team members by facilitating open communication and finding common ground.
Addressed the issue privately to understand each team member's perspective
Encouraged open communication and active listening to resolve misunderstandings
Facilitated a team meeting to discuss the conflict and find common ground
Established clear expectations and guidelines for future interactions
- Q8. What Key Performance Indicators (KPIs) have you worked with?
- Ans.
I have worked with KPIs such as sales targets, customer satisfaction scores, employee productivity metrics, and project completion rates.
Sales targets
Customer satisfaction scores
Employee productivity metrics
Project completion rates
- Q9. How did you establish end-to-end operations when setting up a new process?
- Ans.
I established end-to-end operations by defining clear processes, assigning roles, providing training, and monitoring performance.
Defined clear processes from start to finish
Assigned roles and responsibilities to team members
Provided training and resources to ensure understanding and proficiency
Monitored performance and made adjustments as needed
(2 Questions)
- Q1. Azure cloud platform tech
- Q2. Informatica tech stack ques
(2 Questions)
- Q1. Adf tech stack que
- Q2. Scd type 2 implementation
- Ans.
SCD Type 2 implementation involves tracking historical changes in data by creating new records for each change.
Identify the columns that need to be tracked for changes
Add effective start and end dates to track the validity of each record
Insert new records for changes and update end dates for previous records
Maintain a surrogate key to uniquely identify each version of the record
(2 Questions)
- Q1. Dw related que ans
- Q2. Solution design related que
(2 Questions)
- Q1. Aspiration from my end
- Q2. How soon can join
- Ans.
I can join the team within 2 weeks.
I can start within 2 weeks of receiving the offer.
I need to give notice to my current employer.
I may need to relocate, which could affect my start date.
Interview Preparation Tips
Then after putting my lot of time and efforts when finally it comes to release the offer, then they stop picking up the calls and stop responding and the final excuses which I got from them for not releasing the offer is that their software will not allow them to release any offer which is more that 2 days of joining.
Such a pathetic company who even don't know that atleast if you are not releasing the offer, it's your duty to atleast tell the person that either they are not able to provide the compensation as discussed or they are looking parallelly for someone who can settle in less compensation.
Due to all this I have wasted almost my 3-4 weeks of time expecting that I will receive the offer, and didn't focus on other organisations which was ready to provide slightly lower than this.
Hence it's a total scam which is going here suggesting not to get trapped otherwise you will not only waste your time but also other good opportunities as well.
It's a total boycott for me, expecting the same from your end as well, so that they will understand that playing with someone's job is not a joke.
Skills evaluated in this interview
Automation Test Lead Interview Questions & Answers
Hexaware Technologies
Shalini Jayaraman
posted on 25 Jan 2025
I was interviewed in Dec 2024.
(2 Questions)
- Q1. More questions asked, oops, coding and selenium, testNG related questions
- Q2. Drop down coding
(1 Question)
- Q1. Many questions related to projects but not selected at last
(1 Question)
- Q1. Basics of Java selenium
Customer Service Executive Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 23 Jan 2025
Selected
(4 Questions)
- Q1. What special attributes do you possess that make you a perfect fit for this role, considering that many individuals can perform car service?
- Q2. What skills do you possess that are relevant to the execution of this role?
- Q3. What attracted you to choose this company as your new employer?
- Q4. What's your salary expectations
(2 Questions)
- Q1. Do you have experience
- Q2. Are you dedicated to this role
Integrity and honesty
Interview Preparation Tips
Reconciliation Specialist Interview Questions & Answers
Statestreet HCL Services
Anonymous
posted on 5 Jan 2025
I applied via LinkedIn and was interviewed in Dec 2024. There was 1 interview round.
(5 Questions)
- Q1. How handling team and process discrepancy the Breaks and handling call to oversight team for error call.
- Q2. I will learn new things and growth
- Q3. How setup new funds
- Q4. We have behaviour in management
- Q5. Always positive thoughts and hard work
Interview Preparation Tips
- Bank Reconciliation
I applied via Walk-in and was interviewed in Dec 2024. There were 5 interview rounds.
Ask symbols of proof reading, front and back content aspects, book content matter like running head table and figure placement, quote and general style aspects like T1, T2, T3, T4 and sample books. Ask how to handle math code title for latec and 3b2 titles. How to read zero error pages and TOC blind folio pages etc.
I will give one simple and sample pages for reading and styling aspects and get the result
Coding test only conduct for candidate who have coming for paginators not for readers.
For experienced candidates go to meet the GD for concered department experts not for freshers
(8 Questions)
- Q1. What about you? What is your native place? Why you select this field? What's your previous experience? Are you do extra OT work for job pressure times. And ready to work all shifts. What is your expected...
- Q2. What is your father and native place?
- Q3. Why should you select this field?
- Q4. What is your educational qualification and experience
- Q5. Ready to work OT for job pressure times
- Q6. Ready to work all shifts
- Q7. What is your expected salary
- Q8. Finnally tell company rules and regulations and company providing benefits for employees.
Selected
I applied via Walk-in and was interviewed in Nov 2024. There were 4 interview rounds.
(3 Questions)
- Q1. Myself in english with my background
- Q2. Write essay on one topic
- Ans.
The impact of climate change on biodiversity
Climate change is causing shifts in habitats and ecosystems
Loss of biodiversity can lead to negative consequences for ecosystems and human societies
Conservation efforts are crucial to protect vulnerable species
Examples: coral bleaching due to rising sea temperatures, deforestation leading to loss of habitat for wildlife
- Q3. I dont get offer letter
(2 Questions)
- Q1. Myself in english with family background
- Q2. Write essay on one topic
- Ans.
The impact of social media on mental health
Social media can contribute to feelings of inadequacy and low self-esteem
Excessive use of social media can lead to anxiety and depression
Cyberbullying on social media platforms can have serious mental health consequences
However, social media can also provide a sense of community and support for those struggling with mental health issues
(2 Questions)
- Q1. Myself in english with family back ground
- Q2. Talk on one topic for two minutes
- Ans.
The impact of climate change on marine life
Climate change is causing ocean temperatures to rise, leading to coral bleaching and habitat destruction
Acidification of the oceans due to increased carbon dioxide levels is harming marine organisms like shellfish and corals
Overfishing and pollution are exacerbating the effects of climate change on marine ecosystems
Examples: Coral reefs in the Great Barrier Reef are experienci...
Myself in english with family background
Interview Preparation Tips
Chapter lead - React Interview Questions & Answers
Standard Chartered
Anonymous
posted on 2 Nov 2024
I applied via Approached by Company and was interviewed in Oct 2024. There were 6 interview rounds.
(1 Question)
- Q1. Behavioral assessment
Logical, react, SQL related questions
(1 Question)
- Q1. Interviewed by Business Head. Mostly behavioral questions and some past experience related
(1 Question)
- Q1. Interview by VP. Frontend general technical questions
(1 Question)
- Q1. Interviewed by Director. Competency based Leadership interview
(2 Questions)
- Q1. Yet to recieve the final status whether selected or rejected. HR asked payslip and other docs and shared the same.
- Q2. HRs are very friendly and quickly respond to your queries.
Interview Preparation Tips
- Cultural
- Conflict Management
- Technical Skills
- Leadership Skills
- Capacity Building
Be bold and share your response based on your previous experiences. The final competency based leadership round will be tough even if you have the right skills and experiences. Keep on practicing all leadership related questions like conflict management, capacity management, decision making etc.
I liked the interview process and the way it was organized. Had a wonderful experience.
Selected
I applied via Walk-in and was interviewed in Dec 2024. There were 3 interview rounds.
(1 Question)
- Q1. Self introduction and brief explanation about privious work
(2 Questions)
- Q1. About privious process and company
- Q2. What is saction, types of saction, what ia pep, meaning of reg flag, about cip, edd, saction country
- Ans.
Sactions are penalties imposed on individuals or entities for violating laws or regulations. PEP refers to politically exposed persons. Red flags indicate potential suspicious activity. CIP stands for customer identification program. EDD is enhanced due diligence.
Sanctions are penalties imposed on individuals or entities for violating laws or regulations
Types of sanctions include financial sanctions, trade sanctions, a...
Relationship, reasoning and apti
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
(4 Questions)
- Q1. Tell me Your good name and address or family background
- Q2. Qualification and experience
- Q3. Tell me what you liked here and what you didn't like
- Q4. Tell me your hobby
(2 Questions)
- Q1. Now you working or not and
- Q2. Confirm to salary of esic and incentives
Interview Preparation Tips
Tell us how to improve this page.
Interview Questions for Popular Designations
- Senior Executive Interview Questions
- Software Engineer Interview Questions
- Software Developer Interview Questions
- Senior Associate Interview Questions
- Consultant Interview Questions
- Associate Software Engineer Interview Questions
- Accountant Interview Questions
- System Engineer Interview Questions
- Show more
Interview Questions from Similar Companies
Collossus BPO Reviews and Ratings
based on 3 reviews
Rating in categories
Tech Mahindra
LTIMindtree
Concentrix Corporation
WNS
- Home >
- Interviews >
- Collossus BPO Interview Questions
