Cognizant Solutions Corp BPO Executive Interview Questions and Answers

Q1. How did you enjoyed your college life? Who is your role model? What is costumer service? How long will you work here
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Q1. What Is your goal
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Q1. No question anything
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Q2. Not yet , came with bad feel
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Q1. No question anything
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Q1. What is tha Google maping
Ans. 
Google Maps is a web mapping service developed by Google, offering satellite imagery, street maps, 360° panoramic views of streets, real-time traffic conditions, and route planning for traveling by foot, car, bicycle, or public transportation.
• Provides satellite imagery and street maps

• Offers 360° panoramic views of streets

• Shows real-time traffic conditions

• Allows route planning for various modes of transportation

• Can be u...read more
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Q2. What is tha scam
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A scam is a fraudulent scheme performed by a dishonest individual, group, or company in an attempt to obtain money or something else of value.
• Scams often involve deception or misrepresentation of facts to trick victims into giving up their money or personal information.

• Common types of scams include phishing emails, Ponzi schemes, lottery scams, and identity theft.

• Scammers may use various tactics such as creating fake w...read more
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Q3. Different tipes of scams one banking scam
Ans. 
Banking scams involve fraudulent activities targeting individuals' bank accounts or financial information.
• Phishing scams where fraudsters pose as legitimate entities to obtain sensitive information like login credentials

• ATM skimming where devices are used to steal card information at ATMs

• Identity theft where personal information is stolen to access bank accounts

• Fake check scams where individuals are sent fraudulent che...read more
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Q1. Introduce yourself
Ans. 
I am a dedicated and experienced BPO Executive with a strong background in customer service and team management.
• Over 5 years of experience in the BPO industry

• Skilled in managing customer inquiries and escalations

• Proven track record of meeting and exceeding KPIs

• Strong leadership and team management skills

• Proficient in using CRM systems and call center software
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Q2. Speak in hindi for 3 minutes
Ans. 
I will speak in Hindi for 3 minutes
• I will talk about my background and experience in Hindi

• I will discuss my strengths and skills in Hindi

• I will explain why I am a good fit for the BPO Executive role in Hindi
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Q1. Tell me about your self
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Q2. What's your hobby
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Q3. Strength and weekness
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Good test and need to practice before going to there

Q1. Self introduction
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Q2. Communication skillls and languages known
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Q1. Tell me about your self
Ans. 
I am a dedicated and experienced BPO Executive with a strong background in customer service and team management.
• Over 5 years of experience in the BPO industry

• Proven track record of exceeding targets and KPIs

• Skilled in managing a team and resolving customer issues efficiently
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Q2. What is accounting
Ans. 
Accounting is the process of recording, summarizing, analyzing, and reporting financial transactions of a business.
• Involves recording financial transactions

• Summarizing financial data in financial statements

• Analyzing financial information to make business decisions

• Reporting financial results to stakeholders

• Examples: preparing balance sheets, income statements, cash flow statements
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At time concentrate at work a specific time

Q1. What is u r weekness
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