Cognizant Servicenow Developer Interview Questions, Process, and Tips

Q1. What is a scorecard
Ans. 
A scorecard is a tool used to measure and track performance or progress towards specific goals or objectives.
• A scorecard provides a visual representation of key performance indicators (KPIs) and metrics.

• It helps in evaluating and comparing performance against targets or benchmarks.

• Scorecards can be used in various fields such as business, sports, and education.

• Examples of scorecards include financial scorecards, balanc
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Q2. What is schema map
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Schema map is a visual representation of the tables and their relationships in a database schema.
• It helps in understanding the structure and dependencies of tables in a database.

• It shows the relationships between tables through lines and arrows.

• It allows developers to easily navigate and analyze the database schema.

• It can be used to identify table hierarchy, foreign key relationships, and dependencies.

• It is a useful to...read more
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Q1. How to set default value of date field to current date time value
Ans. 
To set the default value of a date field to the current date time value, use a script to assign the value.
• Create a client script or business rule to set the default value

• Use the GlideDateTime API to get the current date time value

• Assign the current date time value to the date field
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Q1. About your work experience
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Q2. Basic Knowledge on your module
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Scenario based questions

Scenario based questions

Q1. Expected salaray
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Q2. Negotiation about the salary
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Q1. What is the stages of HRSD cases
Ans. 
The stages of HRSD cases include New, In Progress, On Hold, Resolved, Closed
• New - when a new case is created

• In Progress - when the case is being actively worked on

• On Hold - when the case is temporarily paused

• Resolved - when the issue is resolved but awaiting confirmation

• Closed - when the case is officially closed
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Q2. What is case suspension
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Case suspension is the temporary halt of a case in a workflow process.
• Case suspension allows for pausing a case in a workflow without closing it.

• It can be used to wait for additional information or approvals before proceeding.

• Once the suspension is lifted, the case can continue its workflow.

• Commonly used in service management platforms like Servicenow.
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Q3. Signification of cascade variable in order guide
Ans. 
Cascade variables in order guide allow for dynamic population of subsequent variables based on previous selections.
• Cascade variables are used to create a dependency between variables in an order guide.

• When a user selects a value for a cascade variable, it triggers the population of subsequent variables based on that selection.

• This helps streamline the ordering process by only showing relevant options based on previous
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Q4. What is data police and ui police
Ans. 
Data police and UI police are terms used in ServiceNow to refer to the enforcement of data and UI standards.
• Data police refers to the enforcement of data standards and best practices within ServiceNow instances.

• UI police refers to the enforcement of UI standards and best practices within ServiceNow instances.

• Data police ensures data integrity, accuracy, and security.

• UI police ensures consistent and user-friendly interf...read more
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Q5. Difference between subject to and opened for ?
Ans. 
Subject to refers to the person or entity affected by an incident, while opened for refers to the person or entity responsible for resolving the incident.
• Subject to is the entity that is impacted by an incident, such as a user or a department.

• Opened for is the entity responsible for resolving the incident, such as a support team or an individual.

• For example, a ticket may be subject to a specific department but opened f
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Q6. Which is better Rest or soap integration ?
Ans. 
It depends on the specific requirements of the integration. REST is generally preferred for its simplicity and flexibility, while SOAP is more rigid but offers more security features.
• REST is lightweight and easier to use for simple integrations

• SOAP has built-in security features like WS-Security

• Consider the complexity of the data being exchanged and the level of security required when choosing between REST and SOAP
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Q7. What is ACL and types
Ans. 
ACL stands for Access Control List, which defines the permissions and restrictions for users on records in ServiceNow.
• ACL stands for Access Control List

• It defines the permissions and restrictions for users on records in ServiceNow

• Types of ACLs include Read, Write, Create, Delete, and Execute

• ACLs can be applied at the table, field, or record level

• Example: An ACL can restrict certain users from deleting records in a spec
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Q8. What will happen if we give none . * in ACL ?
Ans. 
Using none.* in ACL will allow access to all fields in the table for all users.
• Using none.* in ACL grants access to all fields in the table for all users.

• This can be a security risk as sensitive data may be exposed to unauthorized users.

• It is recommended to specify individual fields or use more restrictive ACL conditions.
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Q9. How does ACL wok General to specific or vice versa
Ans. 
ACL works from general to specific
• ACL evaluates rules from general to specific based on order of precedence

• If a user has multiple roles, the most specific role takes precedence

• Explicit rules take precedence over inherited rules

• ACL rules can be defined at table, field, and record levels
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Q10. Explain cell edit and on change client script
Ans. 
Cell edit allows users to edit fields directly in a list without opening a form. OnChange client script triggers when a field value changes.
• Cell edit enables inline editing in list views for quick updates

• OnChange client script is used to perform actions when a field value changes

• Cell edit can improve user experience by reducing the need to open individual records for editing
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Q11. Different triggers in SLA other than Incident
Ans. 
Triggers in SLA other than Incident
• Change Requests

• Problem Tickets

• Service Requests

• Major Incidents
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