Cognizant Lead Administrator Interview Questions, Process, and Tips

I have 5 years of work experience in Citrix, including managing virtual desktops, applications, and troubleshooting user issues.

• Managed Citrix virtual desktop infrastructure (VDI) for 500+ users

• Deployed and maintained Citrix XenApp and XenDesktop environments

• Troubleshooted user connectivity and performance issues

• Implemented Citrix policies and configurations to optimize performance

• Collaborated with IT teams to integrat

Patching and other BAU activities involve planning, testing, deploying, and monitoring updates to ensure system security and stability.

• Create a patch management plan outlining roles and responsibilities

• Test patches in a non-production environment before deploying to production

• Schedule patching during maintenance windows to minimize downtime

• Monitor systems for any issues post-patching and rollback if necessary

A database is a structured collection of data that is organized in a way that allows for easy access, management, and retrieval.

• A database typically consists of tables, which store data in rows and columns.

• It uses a query language, such as SQL, to retrieve and manipulate data.

• Examples of databases include MySQL, Oracle, and MongoDB.

A database is a structured collection of data that is organized in a way that allows for easy access, management, and retrieval.

• A database is used to store and organize large amounts of data.

• It allows for efficient data retrieval and manipulation.

• Common types of databases include relational databases (e.g. MySQL, Oracle) and NoSQL databases (e.g. MongoDB).

I implemented various retention strategies to reduce attrition rate at my prior employer.

• Conducted exit interviews to identify reasons for attrition

• Implemented employee engagement programs to boost morale

• Provided growth opportunities and career development plans

• Offered competitive compensation and benefits packages

• Established open communication channels to address employee concerns

ITIL has 5 layers: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

• Service Strategy: Defines the strategy for delivering services to meet business needs

• Service Design: Designs new or changed services to meet business requirements

• Service Transition: Implements new or changed services into the production environment

• Service Operation: Delivers and manages the serv...read more

Incident management is the process of identifying, analyzing, and resolving incidents to minimize their impact on business operations. Problem management is the process of identifying and resolving the root cause of incidents to prevent their recurrence.

• Incident management involves identifying and logging incidents, categorizing them based on their impact and urgency, and prioritizing them for resolution.

• Problem manage...read more