Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by CSB Bank Team. If you also belong to the team, you can get access from here

CSB Bank Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

CSB Bank Customer Relationship Officer Interview Questions and Answers

Updated 5 Feb 2025

CSB Bank Customer Relationship Officer Interview Experiences

4 interviews found

Interview experience
4
Good
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Nov 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Arithmetic and reasoning

Round 2 - HR 

(2 Questions)

  • Q1. Interview about Banking operations
  • Q2. What is mutilated note?
  • Ans. 

    A mutilated note is a damaged or defaced currency note that is no longer in a usable condition.

    • Mutilated notes can include torn, burnt, or stained currency.

    • Banks may refuse to accept mutilated notes for exchange.

    • Central banks often have specific guidelines for the exchange of mutilated notes.

    • Mutilated notes may need to be submitted to the central bank for verification and replacement.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Personal details and work experience and bank details and work details ask and tell all the details interviewer they know about the knowledge about the work
Round 3 - Aptitude Test 

Question about how to handle the customer and business type questions experience about work

Customer Relationship Officer Interview Questions Asked at Other Companies

asked in BlackBuck
Q1. What do you know about logistics and B2C, and B2B sales
Q2. How to behave with customer ?
asked in JSW Paints
Q3. Sell me android phone while I have iPhone ?
asked in BankBazaar
Q4. What you know about bank bazaar
Q5. How do you handle a situation when a customer is being irritating ... read more
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Feb 2024.

Round 1 - Aptitude Test 

Quantitative aptitude, English, and non-verbal reasoning.

Round 2 - HR 

(1 Question)

  • Q1. Can you provide a self-introduction?
  • Ans. 

    I am a dedicated and customer-focused professional with a strong background in building relationships and resolving issues.

    • I have over 5 years of experience in customer service roles

    • I excel in communication and problem-solving skills

    • I am passionate about delivering exceptional customer experiences

    • I have a proven track record of meeting and exceeding customer satisfaction goals

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare thoroughly, and the interview will be straightforward; the work culture is easy to adjust to.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

1 hour exam to be selected for GD

Round 3 - Group Discussion 

10 members including group discussion

Round 4 - One-on-one 

(1 Question)

  • Q1. Banking Terms and banking related GK

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare with basics of banking industry

CSB Bank interview questions for designations

 Customer Relationship Executive

 (1)

 Senior Relationship Officer

 (1)

 Executive Relationship Officer

 (1)

 Customer Relation Officer

 (2)

 Customer Service Officer

 (1)

 Relationship Executive

 (5)

 Client Relationship Manager

 (1)

 Assistant Relationship Manager

 (1)

Customer Relationship Officer Jobs at CSB Bank

View all

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. 1.How much business did you do in the old company?

I applied via Campus Placement and was interviewed in Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself?

Interview Preparation Tips

Interview preparation tips for other job seekers - Simply they are checking your confidence.

Interview Questionnaire 

1 Question

  • Q1. General questions related to grant credit

Interview Questionnaire 

2 Questions

  • Q1. What is the Retail products document required ?
  • Ans. 

    The required documents for retail products depend on the type of product being offered.

    • For loans, documents such as income proof, identity proof, and address proof are required.

    • For credit cards, documents such as identity proof, address proof, and income proof are required.

    • For savings accounts, documents such as identity proof, address proof, and PAN card are required.

    • The specific documents required may vary depending ...

  • Answered by AI
  • Q2. Micro loan meaning
  • Ans. 

    Micro loan is a small amount of money lent to individuals or businesses with low income or poor credit history.

    • Micro loans are typically less than $50,000.

    • They are often used to start or expand small businesses.

    • Micro loans are usually provided by non-profit organizations or government agencies.

    • The interest rates on micro loans are typically higher than traditional loans.

    • Micro loans are often given to people who would n...

  • Answered by AI

I applied via Naukri.com and was interviewed in Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Difference between NEFT and RTGS
  • Ans. 

    NEFT and RTGS are electronic funds transfer systems used in banking.

    • NEFT stands for National Electronic Funds Transfer and RTGS stands for Real Time Gross Settlement.

    • NEFT is used for transferring funds up to a certain limit, typically with a time delay, while RTGS allows for immediate and real-time transfer of large amounts.

    • NEFT operates in hourly batches, while RTGS operates continuously throughout the working hours o...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be ready any questions
about company
About your CV
Why you join here
What role you want here
What salary you want
Are you ready to survive anywhere in india
And more related to your job

I applied via Campus Placement and was interviewed before Jun 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Cannot Add Questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be humble. Tell why you are a perfect fit for the role.

CSB Bank Interview FAQs

How many rounds are there in CSB Bank Customer Relationship Officer interview?
CSB Bank interview process usually has 2-3 rounds. The most common rounds in the CSB Bank interview process are Aptitude Test, Resume Shortlist and One-on-one Round.
How to prepare for CSB Bank Customer Relationship Officer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at CSB Bank. The most common topics and skills that interviewers at CSB Bank expect are Customer Relationship, Relationship Management, Salesforce, Compliance and Process Documentation.

Tell us how to improve this page.

CSB Bank Customer Relationship Officer Interview Process

based on 10 interviews

Interview experience

3.8
  
Good
View more

Interview Questions from Similar Companies

IDFC FIRST Bank Interview Questions
3.9
 • 664 Interviews
IndusInd Bank Interview Questions
3.5
 • 627 Interviews
Yes Bank Interview Questions
3.7
 • 441 Interviews
Deutsche Bank Interview Questions
3.9
 • 370 Interviews
Barclays Interview Questions
3.8
 • 274 Interviews
Bank of America Interview Questions
4.2
 • 240 Interviews
View all
CSB Bank Customer Relationship Officer Salary
based on 284 salaries
₹2 L/yr - ₹5 L/yr
At par with the average Customer Relationship Officer Salary in India
View more details

CSB Bank Customer Relationship Officer Reviews and Ratings

based on 65 reviews

3.0/5

Rating in categories

3.0

Skill development

2.9

Work-life balance

3.0

Salary

2.9

Job security

2.8

Company culture

2.7

Promotions

2.8

Work satisfaction

Explore 65 Reviews and Ratings
Customer Relationship Officer| Bengaluru

Bangalore / Bengaluru

1-4 Yrs

₹ 2.5-4 LPA

Customer Relationship Officer| Pune

Pune

1-5 Yrs

Not Disclosed

Explore more jobs
Assistant Manager
499 salaries
unlock blur

₹1.9 L/yr - ₹7.5 L/yr

Brach Operation Manager
332 salaries
unlock blur

₹2.7 L/yr - ₹11 L/yr

Customer Relationship Officer
284 salaries
unlock blur

₹2 L/yr - ₹5 L/yr

Branch Manager
276 salaries
unlock blur

₹6 L/yr - ₹18 L/yr

Business Development Executive
241 salaries
unlock blur

₹1.5 L/yr - ₹4 L/yr

Explore more salaries
Compare CSB Bank with

AU Small Finance Bank

4.2
Compare

IndusInd Bank

3.5
Compare

IDFC FIRST Bank

3.9
Compare

Yes Bank

3.7
Compare
Did you find this page helpful?
Yes No
write
Share an Interview