Catalyst Robotics And Automation Customer Service Associate Interview Questions and Answers

Q1. Introduced your self confidently
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Q2. Share experience or what are you going to do
Ans. 
I will share my experience in handling customer inquiries and resolving issues effectively.
• Provide examples of previous customer service roles and how you successfully resolved customer issues

• Explain your approach to handling difficult customers and turning a negative experience into a positive one

• Discuss any training or certifications you have related to customer service
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Q1. Tell me about your process.
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Q2. Why did you left your last job?
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This test was easy and simple.

Q1. Tell me about yourself
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Q2. Tell me about your process
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Q3. 3 bad and good things about Delhi
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Q1. Discuss about any topic for 5 mins.
Ans. 
The impact of social media on mental health
• Introduction to social media and its prevalence in society

• Discuss the potential negative effects on mental health such as increased anxiety and depression

• Explore the role of cyberbullying and comparison on social media platforms

• Highlight the importance of setting boundaries and practicing self-care while using social media

• Provide tips for maintaining a healthy relationship wit
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Q2. Introduction about yourself
Ans. 
Experienced customer service professional with strong communication skills and a passion for helping others.
• Over 5 years of experience in customer service roles

• Excellent communication skills, both written and verbal

• Strong problem-solving abilities

• Passionate about providing top-notch service to customers

• Ability to remain calm and professional in challenging situations
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All about appititube and customer service based questions like how would you deal with the customers.

Q1. All about your personal details?
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Q2. Why sutherland?
Ans. 
Sutherland offers a supportive work environment, opportunities for growth, and a strong focus on customer satisfaction.
• Sutherland provides extensive training and development programs for employees.

• The company values diversity and inclusion in the workplace.

• Sutherland has a reputation for excellent customer service and innovative solutions.

• The company offers competitive benefits and opportunities for career advancement.
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General Questions regarding your experience in customer support

That really helpful i learnt a lot

Q1. Asked me to explain about myself
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Q2. Reason to join wns
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Q1. Telephonic Interview Round 1
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Q2. Tell about yourself.
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Language English Testing through Application.

Q1. What do you know about credit cards?
Ans. 
Credit cards are financial tools that allow consumers to borrow money for purchases and pay it back later with interest.
• Credit cards are issued by financial institutions to consumers for making purchases and payments.

• They allow users to borrow money up to a certain limit, known as the credit limit.

• Users are required to pay back the borrowed amount along with interest within a specified period.

• Credit cards often come wi...read more
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Q1. Introduce yourself
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I am a dedicated and friendly customer service associate with 3 years of experience in resolving customer issues and providing excellent service.
• Explain your background and experience in customer service

• Highlight any relevant skills such as communication, problem-solving, and empathy

• Mention any specific achievements or awards in customer service

• Share your enthusiasm for helping customers and providing top-notch service
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Q2. Are you ready to work in shifts?
Ans. 
Yes, I am ready to work in shifts as I understand the importance of flexibility in customer service roles.
• I am flexible with my schedule and can adapt to different shift timings.

• I understand the importance of providing customer service round the clock.

• I have previous experience working in shifts and have no issues with it.

• I am willing to work weekends and holidays if required.
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Q1. Tell me about ur city in hindi.
Ans. 
Mumbai ek vibrant aur jeevan se bhara shahar hai, jahan har kona apne alag rang aur mahaul ke saath bhara hua hai.
• Mumbai Maharashtra ke rajya ka pramukh shahar hai

• Yeh Bharat ki sabse badi film industry, Bollywood, ka ghar hai

• Gateway of India, Marine Drive, aur Siddhivinayak Mandir jaise pramukh sthal yahan hain

• Local trains aur BEST buses shahar ke pramukh sadakon ka pravesh dvar hain
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Q2. What is customer service, empathy?
Ans. 
Customer service empathy is the ability to understand and share the feelings of customers to provide personalized and compassionate support.
• Customer service empathy involves actively listening to customers to understand their emotions and perspective.

• It requires putting oneself in the customer's shoes to provide personalized and compassionate support.

• Empathy helps in building trust and rapport with customers, leading t...read more
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Amcat test ..In this test versant test is there, logical reasoning

Q1. Pitch to customer who comes to you for refund issue.
Ans. 
I understand your concern and will work with you to find a satisfactory solution for your refund issue.
• Listen actively to the customer's issue and show empathy

• Apologize for any inconvenience caused

• Offer a solution that aligns with company policies and customer satisfaction

• Ensure the customer feels valued and appreciated throughout the process
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Q1. Personal introduction
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