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Capita Senior Customer Support Executive Interview Questions and Answers for Experienced

Updated 21 Feb 2024

Capita Senior Customer Support Executive Interview Experiences for Experienced

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

General knowledge question and answers to be done.

Round 2 - HR 

(2 Questions)

  • Q1. Hr interview is the 2nd round.
  • Q2. Tell me about yourself and other questions about you.
Round 3 - One-on-one 

(2 Questions)

  • Q1. COMPLETE INTERVIEW WITH THE HIRING MANAGER..
  • Q2. TELL ME ABOUTYOURSELF AND EXPERIENCE ON WORK FRONT?

Interview Preparation Tips

Interview preparation tips for other job seekers - Go with all positive attitude and crack the interview as u know all.

Interview questions from similar companies

I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. General questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Should have great typing skills
Good communication skills
Be confident
Initially say yes for rotational shifts later on when u get one u can talk to them

I applied via Referral and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Related to AR profile like on denials in medical billing
  • Q2. Related my previous experience
  • Q3. Stability

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident & positive whoever face your interview

I applied via Naukri.com and was interviewed in Mar 2020. There were 3 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. Promises and observables?
  • Q2. Component communication in Angular with example.
  • Ans. 

    Component communication in Angular involves passing data between components.

    • Parent to child communication using @Input decorator

    • Child to parent communication using @Output decorator and EventEmitter

    • Sibling component communication using a shared service

    • Example: Passing data from parent component to child component using @Input() decorator

    • Example: Emitting an event from child component to parent component using @Output()

  • Answered by AI
  • Q3. Css positions
  • Q4. Life cycles in Angular and React
  • Ans. 

    Angular and React have different life cycle methods for components.

    • Angular has OnInit, OnDestroy, and ngOnChanges methods.

    • React has componentDidMount, componentWillUnmount, and componentDidUpdate methods.

    • These methods allow developers to control what happens at different stages of a component's life cycle.

    • For example, ngOnInit in Angular is called when a component is initialized, while componentDidMount in React is cal

  • Answered by AI
  • Q5. Call,apply and bind methods
  • Ans. 

    Call, apply and bind are methods used to manipulate the 'this' keyword in JavaScript.

    • Call method allows you to call a function with a specified 'this' value and arguments provided individually.

    • Apply method allows you to call a function with a specified 'this' value and arguments provided as an array.

    • Bind method returns a new function with a specified 'this' value and arguments provided as a list.

    • Example: function greet...

  • Answered by AI
  • Q6. Es6 features
  • Ans. 

    ES6 features are new additions to JavaScript that make coding easier and more efficient.

    • Arrow functions for concise syntax

    • Let and const for block scoping

    • Template literals for string interpolation

    • Destructuring for easy object and array manipulation

    • Spread and rest operators for easy array manipulation

    • Classes for object-oriented programming

    • Promises for asynchronous programming

    • Default parameters for function arguments

    • Modul

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Basically every interview starts with basics so my advise to Brush up basics on frond end technology like html,css and js. Based on the answers interviewer will take you to next level, with live examples and asks us how to handle those examples.
I faced 3 technical interviews phone & skype and one hr interview.

Skills evaluated in this interview

I applied via Recruitment Consultant

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself?
  • Q2. If you have to change one thing about your behavior what would it be?
  • Q3. Where do you see yourself after 5 years?

Interview Preparation Tips

Interview preparation tips for other job seekers - just be confident and focus on the communication skill and be honest

I applied via Walk-in and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Grammar test of 20 mins , All basic grammar however the RC was complicated

Round 3 - Typing Test 

(2 Questions)

  • Q1. Checking typing speed, and asked in HR interview about family and study background
  • Q2. Told us to write about any topic that we have in mind in 200 words and then those were examined

Interview Preparation Tips

Interview preparation tips for other job seekers - Poor Management , don't go to this company they treat you like slave and none will value you.
Interview experience
3
Average
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced customer service professional with a passion for helping others.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries and resolving issues efficiently

    • I am a strong communicator and problem-solver

    • I am committed to providing excellent service and building positive relationships with customers

  • Answered by AI
  • Q2. Tell about our company?
  • Ans. 

    Our company is a leading provider of customer service solutions in the retail industry.

    • Founded in 2005

    • Headquartered in New York City

    • Specializes in providing personalized customer service experiences

    • Works with top retail brands such as Macy's and Nordstrom

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The first step in identifying your dream job is to figure out your passions and interests. Consider what you enjoy doing and what makes you

Interview Questionnaire 

3 Questions

  • Q1. They asked to tell something about myself it's a general question..
  • Q2. Why did you quit your previous job
  • Q3. Why should we hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - Depending on our necessity and need we should handle the interview situation.... All the best to all.....

Interview Questionnaire 

1 Question

  • Q1. Simple questions about night shifts, routine.

I applied via Referral and was interviewed in Feb 2022. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. Family background and family business
  • Q3. Any another skill like languages

Interview Preparation Tips

Interview preparation tips for other job seekers - First round is English typing and second round is bpa test and third round is a hr round

Capita Interview FAQs

How many rounds are there in Capita Senior Customer Support Executive interview for experienced candidates?
Capita interview process for experienced candidates usually has 3 rounds. The most common rounds in the Capita interview process for experienced candidates are HR, One-on-one Round and Aptitude Test.

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Capita Senior Customer Support Executive Interview Process for Experienced

based on 1 interview

Interview experience

5
  
Excellent
View more

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Capita Senior Customer Support Executive Salary
based on 33 salaries
₹2.2 L/yr - ₹4.1 L/yr
14% less than the average Senior Customer Support Executive Salary in India
View more details

Capita Senior Customer Support Executive Reviews and Ratings

based on 9 reviews

3.1/5

Rating in categories

3.0

Skill development

3.0

Work-life balance

3.3

Salary

3.5

Job security

3.2

Company culture

2.4

Promotions

2.7

Work satisfaction

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