AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Capgemini
CompareProud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
Filter interviews by
Capgemini Technical Support Analyst Interview Questions and Answers
Capgemini Technical Support Analyst Interview Experiences
1 interview found
I applied via Naukri.com and was interviewed in Oct 2022. There were 3 interview rounds.
(3 Questions)
- Q1. Tell me about yourself?
- Ans.
I am a Technical Support Analyst with experience in troubleshooting and resolving technical issues.
Experienced in providing technical support to customers via phone, email, and chat
Proficient in diagnosing and resolving hardware and software problems
Skilled in troubleshooting network connectivity issues
Knowledgeable in various operating systems, such as Windows and macOS
Familiar with ticketing systems and documenting s...
- Q2. How do you troubleshoot an issue?
- Ans.
To troubleshoot an issue, follow a systematic approach to identify the problem and find a solution.
Gather information about the issue from the user
Analyze the symptoms and try to reproduce the problem
Check for common causes and known solutions
Use diagnostic tools to identify the root cause
Implement a solution or workaround
Test the solution to ensure the issue is resolved
Document the troubleshooting steps and the soluti
- Q3. What are the 4 steps of troubleshooting?
- Ans.
The 4 steps of troubleshooting are: identify the problem, gather information, develop a hypothesis, and test the hypothesis.
Identify the problem by understanding the symptoms and gathering relevant information.
Gather information by asking questions, analyzing logs, and performing diagnostic tests.
Develop a hypothesis by formulating possible causes based on the gathered information.
Test the hypothesis by implementing po...
(2 Questions)
- Q1. Mention the difference between RAM and ROM?
- Ans.
RAM and ROM are both types of computer memory, but they differ in terms of their functionality and data storage capabilities.
RAM stands for Random Access Memory and is a volatile memory that stores data temporarily while the computer is running.
ROM stands for Read-Only Memory and is a non-volatile memory that stores permanent data that cannot be modified or erased.
RAM allows for fast read and write operations, making i...
- Q2. What is BIOS? BIOS (basic input/output system) is the program a computer's microprocessor uses to start the computer system after it is powered on. It also manages data flow between the computer's operatin...
Interview Preparation Tips
- CCNA
- Redhat Linux
Skills evaluated in this interview
Interview questions from similar companies
(1 Question)
- Q1. What do you mean by sales?
(1 Question)
- Q1. What do you mean by IP Address
It's a voice assessment, which consists of 72 questions and 55 mins duration to complete it
Technical Support Analyst Interview Questions & Answers
Tech Mahindra
Aryan Parmar
posted on 16 Oct 2024
Selected
I applied via Recruitment Consulltant and was interviewed before Oct 2023. There were 2 interview rounds.
It was for network related questions
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated Technical Support Analyst with 5 years of experience in troubleshooting hardware and software issues.
5 years of experience in technical support
Proficient in troubleshooting hardware and software issues
Strong communication and problem-solving skills
- Q2. Why are you choosing this job?
- Ans.
I am choosing this job because of my passion for troubleshooting technical issues and helping others.
Passion for troubleshooting technical issues
Enjoy helping others
Opportunity for growth and learning in the field
Technical Support Analyst Interview Questions & Answers
Accenture
Mallikarjun Anaji
posted on 25 Apr 2023
Selected
I applied via Referral and was interviewed in Mar 2023. There were 3 interview rounds.
(1 Question)
- Q1. How you can handle the Angry customer issues
- Ans.
I would listen to their concerns, empathize with them, and offer a solution to their problem.
Remain calm and professional
Listen actively to their concerns
Empathize with their situation
Offer a solution to their problem
Apologize for any inconvenience caused
Follow up with the customer to ensure their issue has been resolved
(1 Question)
- Q1. Salary discussion, behavioural question
Selected
I applied via Company Website and was interviewed before Jul 2023. There was 1 interview round.
Apititude test for 30mins
Selected
I applied via LinkedIn and was interviewed before Feb 2023. There was 1 interview round.
(1 Question)
- Q1. Basic questions about your acadamic background, who you are and what do you do at your free time, most of them to check if you are able to talk in english
Interview Preparation Tips
- English
- PC Hardware
Selected
(5 Questions)
- Q1. Tell me about your self.
- Q2. Why want to join this job.
- Ans.
I want to join this job because, I want to grow my career and enhance my skile and being a self independent
- Q3. What is your weakness and strength?
- Ans.
My strengthis my ability to stay organised and mange multiple tasks at once I have the projects dwon into smaller tasks and finding efficient ways to complete them and My weakness is that I something take too long finish tasks, but I am working on it.
- Q4. What are your career goals?
- Q5. Tell me about your family background
- Ans.
A about my family background I have four members in my family including me my father is a farmer, my mother is a house wife also and my sister pursuing graduation
I applied via Company Website and was interviewed in Dec 2024. There were 2 interview rounds.
It was moderate and there was 1 program
(2 Questions)
- Q1. Introduce yourself?
- Q2. WHy should we hire you?
Interview Preparation Tips
Technical Support Executive Interview Questions & Answers
HCLTech
Rajeswari Goli
posted on 4 Dec 2024
I applied via Recruitment Consulltant and was interviewed in Nov 2024. There was 1 interview round.
(2 Questions)
- Q1. Which application you use to contact with user?
- Q2. How to password reset in active directory?
Technical Support Engineer Interview Questions & Answers
Societe Generale Global Solution Centre
Anonymous
posted on 8 Jan 2025
(2 Questions)
- Q1. Python code snippets for different codes
- Q2. SQL Queries on Joins
Capgemini Interview FAQs
Tell us how to improve this page.
Capgemini Interviews By Designations
- Capgemini Analyst Interview Questions
- Capgemini Consultant Interview Questions
- Capgemini Software Engineer Interview Questions
- Capgemini Senior Consultant Interview Questions
- Capgemini Associate Consultant Interview Questions
- Capgemini Senior Analyst Interview Questions
- Capgemini Software Developer Interview Questions
- Capgemini Senior Software Engineer Interview Questions
- Show more
Interview Questions for Popular Designations
- Technical Support Engineer Interview Questions
- Technical Support Executive Interview Questions
- Technical Support Associate Interview Questions
- Senior Technical Support Engineer Interview Questions
- Senior Technical Support Associate Interview Questions
- Desktop Support Engineer Interview Questions
- Technical Support Specialist Interview Questions
- Customer Support Executive Interview Questions
- Show more
Interview Questions from Similar Companies
Fast track your campus placements
Capgemini Technical Support Analyst Reviews and Ratings
based on 2 reviews
Rating in categories
|
Consultant
55.2k
salaries
|  ₹5.2 L/yr - ₹18 L/yr |
|
Associate Consultant
51.9k
salaries
| ₹2.9 L/yr - ₹10 L/yr |
|
Senior Consultant
46.1k
salaries
| ₹7.5 L/yr - ₹25 L/yr |
|
Senior Analyst
20.9k
salaries
| ₹2 L/yr - ₹9 L/yr |
|
Senior Software Engineer
20k
salaries
| ₹3.5 L/yr - ₹12.2 L/yr |
Wipro
Accenture
Cognizant
TCS
- Home >
- Interviews >
- Capgemini Interview Questions >
- Capgemini Technical Support Analyst Interview Questions
