Tech Mahindra Technical Support Analyst Interview Questions and Answers

Q1. Tell me about yourself?
Ans. 
I am a Technical Support Analyst with experience in troubleshooting and resolving technical issues.
• Experienced in providing technical support to customers via phone, email, and chat

• Proficient in diagnosing and resolving hardware and software problems

• Skilled in troubleshooting network connectivity issues

• Knowledgeable in various operating systems, such as Windows and macOS

• Familiar with ticketing systems and documenting s...read more
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Q2. How do you troubleshoot an issue?
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To troubleshoot an issue, follow a systematic approach to identify the problem and find a solution.
• Gather information about the issue from the user

• Analyze the symptoms and try to reproduce the problem

• Check for common causes and known solutions

• Use diagnostic tools to identify the root cause

• Implement a solution or workaround

• Test the solution to ensure the issue is resolved

• Document the troubleshooting steps and the soluti
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Q3. What are the 4 steps of troubleshooting?
Ans. 
The 4 steps of troubleshooting are: identify the problem, gather information, develop a hypothesis, and test the hypothesis.
• Identify the problem by understanding the symptoms and gathering relevant information.

• Gather information by asking questions, analyzing logs, and performing diagnostic tests.

• Develop a hypothesis by formulating possible causes based on the gathered information.

• Test the hypothesis by implementing po...read more
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Q1. Mention the difference between RAM and ROM?
Ans. 
RAM and ROM are both types of computer memory, but they differ in terms of their functionality and data storage capabilities.
• RAM stands for Random Access Memory and is a volatile memory that stores data temporarily while the computer is running.

• ROM stands for Read-Only Memory and is a non-volatile memory that stores permanent data that cannot be modified or erased.

• RAM allows for fast read and write operations, making i...read more
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Q2. What is BIOS? BIOS (basic input/output system) is the program a computer's microprocessor uses to start the computer system after it is powered on. It also manages data flow between the computer's operatin...read more
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Q1. How you can handle the Angry customer issues
Ans. 
I would listen to their concerns, empathize with them, and offer a solution to their problem.
• Remain calm and professional

• Listen actively to their concerns

• Empathize with their situation

• Offer a solution to their problem

• Apologize for any inconvenience caused

• Follow up with the customer to ensure their issue has been resolved
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Q1. Salary discussion, behavioural question
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Apititude test for 30mins

Q1. Basic questions about your acadamic background, who you are and what do you do at your free time, most of them to check if you are able to talk in english
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Any topic we can choose and just speak in front of the fellow candidates

Q1. Difference between ram and rom
Ans. 
RAM is volatile memory used for temporary storage, while ROM is non-volatile memory used for permanent storage.
• RAM stands for Random Access Memory, used for temporary storage of data and program instructions

• ROM stands for Read-Only Memory, used for permanent storage of data and program instructions

• RAM is volatile, meaning data is lost when power is turned off

• ROM is non-volatile, meaning data is retained even when power
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Q2. What do you know about cloud computing
Ans. 
Cloud computing is the delivery of computing services over the internet, including storage, servers, databases, networking, software, and analytics.
• Cloud computing allows users to access and use resources on-demand without the need for physical infrastructure.

• It offers scalability, flexibility, cost-effectiveness, and increased efficiency.

• Examples of cloud computing services include Amazon Web Services (AWS), Microsoft
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Q3. What is network
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A network is a collection of computers, servers, mainframes, network devices, and other devices connected to one another to share data and resources.
• Networks can be wired or wireless

• They can be local (LAN), wide (WAN), or global (Internet)

• Networks use protocols like TCP/IP to communicate

• Examples include Ethernet, Wi-Fi, and cellular networks
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Q4. What are mentioned in job description and what do you understand about the role mentioned in JD
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Q5. What is IP and how IP address is represented
Ans. 
IP stands for Internet Protocol. An IP address is a unique numerical label assigned to each device connected to a computer network.
• IP stands for Internet Protocol

• IP address is a unique numerical label assigned to devices on a network

• IP addresses are represented in decimal format, such as 192.168.1.1

• There are two versions of IP addresses - IPv4 and IPv6
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Q1. Protocol, HTTP, SMTP,
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Q2. Types of protocols, TCP, IP
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TCP (Transmission Control Protocol) and IP (Internet Protocol) are two fundamental protocols of the Internet.
• TCP is responsible for establishing and maintaining a connection between two devices, ensuring data is reliably transmitted.

• IP is responsible for routing packets of data between devices on a network.

• TCP/IP is the most commonly used protocol suite on the Internet.

• Examples of TCP/IP applications include web browsi...read more
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Q1. Dns, tracert , Layer
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Q1. Support based questions
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Q1. Teaching questions in support
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Q2. To difficult to all questions
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Q3. ImpossibleI can't think this type
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Q4. Support important questions
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Q1. There was a video call interview about the technical stuff
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