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IBM Technical Support Analyst Interview Questions and Answers
Updated
9 Feb 2024
2 interviews found
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Anonymous
Interview experience
Excellent
Difficulty level
Easy
Duration
2-4 weeks
Result
Selected
I applied via LinkedIn and was interviewed before Feb 2023.
1 Interview Round
1
HR Round (1 Question)
- Q1. Basic questions about your acadamic background, who you are and what do you do at your free time, most of them to check if you are able to talk in english Add Answer
Interview Preparation Tips
Topics to prepare for IBM Technical Support Analyst interview:
- English
- PC Hardware
I applied via Naukri.com and was interviewed before Apr 2021.
3 Interview Rounds
1
JAM Round (1 Question)
- Q1. Talk about any tech or non tech topic for few minutes until hr stops you View Answers (1)
2
Telephonic Call Round (1 Question)
- Q1. Tell me about yourself, hobbies, explaon about any hobby, talk about any topic tech or non tech Add Answer
3
Behavioral Round (1 Question)
- Q1. Introduction, Job related questions, Networking questions Add Answer
Interview Preparation Tips
Topics to prepare for IBM Technical Support Analyst interview:
- Computer Networking
- Spoken English
Interview questions from similar companies
Aryan Parmar
Interview experience
Poor
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Recruitment Consulltant and was interviewed before Oct 2023.
2 Interview Rounds
1
Assignment Round
It was for network related questions
2
HR Round (2 Questions)
- Q1. Tell me about yourself View Answers (1)
- Q2. Why are you choosing this job? View Answers (1)
I applied via Naukri.com and was interviewed in Oct 2022.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
Technical Round (3 Questions)
- Q1. Tell me about yourself? View Answers (2)
- Q2. How do you troubleshoot an issue? View Answers (2)
- Q3. What are the 4 steps of troubleshooting? View Answers (2)
3
Technical Round (2 Questions)
- Q1. Mention the difference between RAM and ROM? View Answers (2)
- Q2. What is BIOS? BIOS (basic input/output system) is the program a computer's microprocessor uses to start the computer system after it is powered on. It also mana...read more Add Answer
Interview Preparation Tips
Topics to prepare for Capgemini Technical Support Analyst interview:
- CCNA
- Redhat Linux
Skills evaluated in this interview
Mallikarjun Anaji
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed in Mar 2023.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
Technical Round (1 Question)
- Q1. How you can handle the Angry customer issues View Answers (1)
3
HR Round (1 Question)
- Q1. Salary discussion, behavioural question Add Answer
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Company Website and was interviewed before Jul 2023.
1 Interview Round
1
Aptitude Test Round
Apititude test for 30mins
Rajeswari Goli
Interview experience
Good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Not Selected
I applied via Recruitment Consulltant and was interviewed in Nov 2024.
1 Interview Round
1
Technical Round (2 Questions)
- Q1. Which application you use to contact with user? Add Answer
- Q2. How to password reset in active directory? Add Answer
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
No response
I applied via Recruitment Consulltant and was interviewed in Aug 2024.
2 Interview Rounds
1
Soft skill Round (2 Questions)
- Q1. What is your Favorite movie ? View Answers (1)
- Q2. What is your Favorite colour? View Answers (1)
2
Technical Round (2 Questions)
- Q1. What is power draining? View Answers (1)
- Q2. What is VPN? When you use it? View Answers (1)
Skills evaluated in this interview
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
No response
I applied via Naukri.com and was interviewed in Jun 2024.
2 Interview Rounds
1
Communication skills Round (2 Questions)
- Q1. Tell me something about yourself? Add Answer
- Q2. Why did you applied for this job? Add Answer
2
One-on-one Round (2 Questions)
- Q1. As you are from technical background why you want to join a BPO? Add Answer
- Q2. How will handle this situation when a customer is angry and using cuss words? Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - If you are from a technical background don't opt for this
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Not Selected
I applied via Naukri.com and was interviewed in Jul 2024.
1 Interview Round
1
Technical Round (2 Questions)
- Q1. Sort the list and take out 2nd minimum View Answers (1)
- Q2. Define append and extend. View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - good
Skills evaluated in this interview
IBM Interview FAQs
How many rounds are there in IBM Technical Support Analyst interview?
IBM interview process usually has 2 rounds. The most common rounds in the IBM interview process are Telephonic Call, Behavioral and HR.
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IBM Technical Support Analyst Reviews and Ratings
based on 8 reviews
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