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Capgemini Customer Support Executive Interview Questions and Answers for Experienced

Updated 26 Aug 2024

Capgemini Customer Support Executive Interview Experiences for Experienced

1 interview found

Customer Support Executive Interview Questions & Answers

user image Bhuvanesh D

posted on 26 Aug 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. What Movie have you watched recently?
  • Ans. 

    I recently watched the movie 'The Shawshank Redemption'.

    • Directed by Frank Darabont

    • Based on a novella by Stephen King

    • Considered one of the greatest films of all time

    • Answered by AI
    Add your answer
  • Q2. Looper, it is an English movie
    • Add your answer
  • Q3. Explain that movie?
  • Ans. 

    The movie is a science fiction thriller about a group of astronauts who go on a mission to investigate a mysterious signal from an alien planet.

    • A group of astronauts embark on a dangerous mission to explore an alien planet

    • They encounter strange and terrifying creatures on the planet

    • The crew must navigate through various challenges to uncover the truth behind the mysterious signal

    • The movie explores themes of isolation,

    • Answered by AI
    Add your answer
  • Q4. How would lead a team of 5, if two of them are not working well?
  • Ans. 

    I would address the performance issues with the two team members individually and provide support and guidance to help them improve.

    • Have one-on-one meetings with each team member to discuss their performance and any challenges they may be facing

    • Provide additional training or resources to help them improve

    • Set clear expectations and goals for each team member

    • Monitor their progress and provide regular feedback

    • Consider rea

    • Answered by AI
    Add your answer
  • Q5. Would you prefer new technologies or staying in the old technology?
  • Ans. 

    I prefer new technologies as they often offer improved efficiency and capabilities.

    • New technologies often provide better efficiency and capabilities

    • Staying in old technology may lead to falling behind competitors

    • Adopting new technologies can enhance customer experience and satisfaction

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - For CSA role, your communication skills are important. Hone those skills.

Customer Support Executive Jobs at Capgemini

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Interview questions from similar companies

Customer Support Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 17 Jan 2021

I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Group discussion
    • Add your answer
  • Q2. Operational round
    • Add your answer
  • Q3. HR and salary discussion
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Customer Support Executive Interview Questions & Answers

Tech Mahindra user image

posted on 2 Nov 2021

I applied via Naukri.com and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself?
    • View 1 more answer
  • Q2. Why do you want to join?
    • View 1 more answer
  • Q3. Are you a fresher or experienced?
    • View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just give your best try to remain calm and answer confidently according to the question.

Sales Executive Interview Questions & Answers

TCS user image Anonymous

posted on 22 Oct 2021

I applied via Campus Placement and was interviewed before Oct 2020. There were 7 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Why should we hire you?
    • Add your answer
  • Q2. Strengths and weaknesses
    • Add your answer
  • Q3. Self Introduction
    • Add your answer
  • Q4. Case study in the office scenario
    • Add your answer
  • Q5. Why you choose this sales field?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare with an enthusiasm . Be bold and be confidence. We can win everywhere.

Sales Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 7 Sep 2022

I applied via LinkedIn and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Technical realted to Sales
    • Add your answer
  • Q2. Why sales Job you interested
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Basics should be clear to crack the interview

Customer Support Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 16 Mar 2018

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. VERSANT TEST(English language and voice test)
    • Add your answer
  • Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
    • Add your answer
  • Q3. Salary discussion
    • Add your answer

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

Sales Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 7 Dec 2017

I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Ans. 

    I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.

    • Experienced in B2B sales and account management

    • Proven track record of meeting and exceeding sales targets

    • Strong communication and negotiation skills

    • Ability to build and maintain strong client relationships

    • Proficient in CRM software and sales analytics

    • Answered by AI
    View 7 more answers
  • Q2. What do you mean by Customer serive
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, live chat, or in-pe...

    • Answered by AI
    View 1 more answer
  • Q3. Tell me How to sales Our product
  • Ans. 

    To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.

    • Research and understand the target market

    • Identify the customer's pain points and needs

    • Highlight the unique features and benefits of our product

    • Provide excellent customer service and follow-up

    • Offer promotions or discounts to incentivize purchase

    • Use persuasive language and storytelling to create an emoti...

    • Answered by AI
    Add your answer

Interview Preparation Tips

General Tips: I have no good feedback my experience is not good
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week

Customer Support Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 25 Apr 2022

I applied via Naukri.com and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

There are basic questions so we have to resolve.

Interview Preparation Tips

Interview preparation tips for other job seekers - This is very good aaplication and If people are facing any issue so they have to download this application lots of people are getting job here

Customer Support Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 22 Apr 2021

I applied via Referral and was interviewed in May 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What did you do yesterday?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The intervier is understood me and they was asked me about myself, customer support role and related to any relevant topics

Customer Support Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 8 May 2023

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-

I applied via Job Portal and was interviewed before May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a customer-oriented individual with excellent communication skills and a passion for problem-solving.

    • I have experience in customer service roles, where I have honed my skills in handling customer queries and complaints.

    • I am a quick learner and can adapt to new situations easily.

    • I am a team player and enjoy collaborating with colleagues to achieve common goals.

    • I am proficient in using various customer support tools...

    • Answered by AI
    Add your answer
  • Q2. Why should I hire you
  • Ans. 

    I am a dedicated and empathetic customer support executive with excellent communication skills.

    • I have experience in handling customer queries and complaints effectively

    • I am a quick learner and can adapt to new technologies and processes easily

    • I am patient and can handle difficult customers with tact and diplomacy

    • I am a team player and can collaborate with other departments to resolve customer issues

    • I am passionate abou...

    • Answered by AI
    Add your answer
More about working at Capgemini
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Capgemini Interview FAQs

How many rounds are there in Capgemini Customer Support Executive interview for experienced candidates?
Capgemini interview process for experienced candidates usually has 1 rounds. The most common rounds in the Capgemini interview process for experienced candidates are HR.
How to prepare for Capgemini Customer Support Executive interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Capgemini. The most common topics and skills that interviewers at Capgemini expect are BPO Voice, Customer Service, International Voice Process, Oracle 11I and Salesforce.
What are the top questions asked in Capgemini Customer Support Executive interview for experienced candidates?

Some of the top questions asked at the Capgemini Customer Support Executive interview for experienced candidates -

  1. WHat is RAM R...read more
  2. Looper, it is an English mo...read more

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Capgemini Customer Support Executive Salary
based on 11 salaries
₹2.8 L/yr - ₹6 L/yr
36% more than the average Customer Support Executive Salary in India
View more details

Capgemini Customer Support Executive Reviews and Ratings

based on 4 reviews

4.8/5

Rating in categories

4.6

Skill development

4.6

Work-life balance

4.6

Salary

4.4

Job security

4.8

Company culture

4.0

Promotions

4.5

Work satisfaction

Explore 4 Reviews and Ratings
Customer Support Executive Jobs at Capgemini
Customer Support Executive

Kolkata

1-3 Yrs

₹ 0.5-2.75 LPA

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