Bharat Sanchar Nigam Customer Care Executive Interview Questions and Answers for Freshers

Anonymous

posted on 17 Jul 2021

I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Tell me something about yourself??

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don't tell anything that you don't know just be simple they only want to know that your capable of speaking dont tell anything that you really dont know after that they will ask you about the things that say in your introduction so please tell what you actually like.

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 20 Aug 2021

I applied via Referral and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire

1 Question

Q1. What is five important things in sales?

Ans.

The five important things in sales are building relationships, understanding customer needs, effective communication, product knowledge, and closing deals.

Building relationships: Establishing trust and rapport with customers to create long-term partnerships.
Understanding customer needs: Identifying and addressing the specific requirements and pain points of customers.
Effective communication: Clearly conveying informati...

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Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and know about sales

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 6 May 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

Round 2 - One-on-one

(3 Questions)

Q1. Experience... qualification...expected salary

Add your answer

Q2. Voice test ...and gave me data for calling

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Q3. Customer query related questions

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Interview Preparation Tips

Interview preparation tips for other job seekers - Confidence must... postive attitude..

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 27 Aug 2023

Interview experience

Poor

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Company Website and was interviewed before Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

Round 2 - One-on-one

(1 Question)

Q1. Customer care questions

Add your answer

Round 3 - HR

(1 Question)

Q1. Customer care call

Add your answer

Round 4 - HR

(1 Question)

Q1. About your self

Add your answer

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 14 Jun 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Company Website and was interviewed in May 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

Round 2 - Technical

(2 Questions)

Q1. How will u react when u r customer shout on u ?

Add your answer

Q2. Tell me what u know about customer care

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be fluent in English, speak confidently

Customer Care Executive Interview Questions & Answers

Amit Singh

posted on 2 Oct 2023

Interview experience

Good

Difficulty level

Process Duration

Result

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

Round 2 - Group Discussion

Awesome was the profile of this position

Round 3 - One-on-one

(2 Questions)

Q1. How do you come to know this position

Add your answer

Q2. By searching your website and then next

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Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 27 Nov 2023

Interview experience

Excellent

Difficulty level

Process Duration

Result

I applied via Approached by Company

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.

Round 2 - Aptitude Test

Why you want to do this job

Round 3 - One-on-one

(4 Questions)

Q1. Who much time india got World Cup

Ans.

India has won the Cricket World Cup twice.

India won the Cricket World Cup in 1983 and 2011.
In 1983, India won their first World Cup by defeating the West Indies in the final.
In 2011, India won their second World Cup by defeating Sri Lanka in the final.
Both victories were significant achievements for Indian cricket.

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Q2. Who is aur prime minister

Ans.

The Prime Minister is the head of government in a country and is responsible for leading the executive branch.

The Prime Minister is the highest-ranking official in the government.
They are usually elected by the people or appointed by the head of state.
Their role includes making important decisions, representing the country internationally, and leading the government's policies and programs.
In some countries, the Prime ...

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Q3. What is aur national anthem

Ans.

The national anthem of our country is a patriotic song that represents our nation's values and history.

The national anthem is a symbol of national identity and unity.
It is usually sung or played at important national events and ceremonies.
The lyrics of the national anthem often reflect the history, culture, and aspirations of the country.
In our country, the national anthem is 'Jana Gana Mana' composed by Rabindranath T...

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Q4. Which is vitamin c Tomato Amla

Ans.

Vitamin C is found in both tomatoes and amla.

Tomatoes and amla are both good sources of vitamin C.
Vitamin C helps boost the immune system and promotes healthy skin.
Consuming foods rich in vitamin C can help prevent scurvy.
Both tomatoes and amla can be included in a balanced diet to meet the daily requirement of vitamin C.

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Interview Preparation Tips

Interview preparation tips for other job seekers - Jeet lo dunta dam hai to

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 18 Feb 2025

Interview experience

Average

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I appeared for an interview in Jan 2025.

Round 1 - HR

(1 Question)

Q1. Tell me about yourself

Add your answer

Round 2 - HR

(1 Question)

Q1. What do you do yesterday

Add your answer

Round 3 - Aptitude Test

Aptitude questions, listening test, speaking test

Customer Care Executive Interview Questions & Answers