AU Small Finance Bank Senior Relationship Officer Interview Questions and Answers

Q1. What were you looking last organisation.
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Q2. Banking products knowledge
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Q3. Customer handling, sales Banking products.
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Financial related. Banking related questions.

Department base
Other wise customer service

Q1. How to Client approch
Ans. 
Approaching clients involves building rapport, understanding their needs, and offering solutions.
• Start by introducing yourself and building rapport

• Ask open-ended questions to understand their needs and preferences

• Offer solutions that align with their goals and provide value

• Follow up regularly to maintain the relationship and address any concerns

• Be proactive in addressing any issues or concerns they may have
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Q2. Critical times management
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Q3. Customer management
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Q4. Sales and service
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Q5. Service and sales
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Q1. Manager and zonel manager interview
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Q2. What is location and work
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Q1. Tell me about yourself
Ans. 
Experienced Relationship Manager with a strong background in client relations and business development.
• Over 5 years of experience in managing client portfolios and fostering strong relationships

• Proven track record of exceeding sales targets and driving revenue growth

• Skilled in identifying client needs and providing tailored solutions

• Excellent communication and negotiation skills

• Previous experience in financial services
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Q2. What is your favourite banking product
Ans. 
My favorite banking product is the high-yield savings account.
• I appreciate the competitive interest rates offered by high-yield savings accounts

• I value the ability to easily access my funds while still earning a good return

• Examples include online banks like Ally Bank or Marcus by Goldman Sachs
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Q1. Normal interview for product related
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Q2. Company policy norms
Ans. 
Company policy norms refer to the rules and regulations set by the company for employees to follow.
• Company policy norms outline acceptable behavior in the workplace

• They often cover areas such as dress code, attendance, and communication

• Employees are expected to adhere to these policies to maintain a positive work environment
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Q1. Wealth management
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Q2. Product knowledge
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Q1. Self introduction
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Q2. Family introduction previous work
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Q1. Tell me about your recent profile?
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