AU Small Finance Bank Senior Relationship Officer Interview Questions and Answers

Q1. Normal interview for product related
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Q2. Company policy norms
Ans. 
Company policy norms refer to the rules and regulations set by the company for employees to follow.
• Company policy norms outline acceptable behavior in the workplace

• They often cover areas such as dress code, attendance, and communication

• Employees are expected to adhere to these policies to maintain a positive work environment
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Q1. Wealth management
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Q2. Product knowledge
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Q1. Self introduction
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Q2. Family introduction previous work
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Q1. Tell me about your recent profile?
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Use of social media in Banking system

Some of case scenario questions

Q1. How to handle angry customer
Ans. 
Listen to their concerns, empathize, remain calm, offer solutions, follow up
• Listen actively to their complaints without interrupting

• Empathize with their emotions and show understanding

• Remain calm and composed, avoid getting defensive

• Offer solutions or alternatives to address their issues

• Follow up with the customer to ensure their satisfaction
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Q2. What was your role in marketing?
Ans. 
I was responsible for developing and implementing marketing strategies to attract new clients and retain existing ones.
• Developed marketing campaigns to promote products and services

• Analyzed market trends and competitor activities

• Collaborated with sales team to generate leads and increase revenue

• Utilized social media and digital marketing channels to reach target audience
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Q1. What is Mortgage in Banking
Ans. 
A mortgage in banking refers to a loan provided by a bank or financial institution to purchase a property.
• A mortgage is a secured loan where the property being purchased serves as collateral.

• It is a long-term loan typically repaid over several years or decades.

• The borrower pays interest and principal in monthly installments.

• If the borrower fails to repay the loan, the bank can foreclose on the property.

• Mortgages can ha...read more
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Q2. What is cibil in Banking
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CIBIL is a credit information company in India that maintains credit records of individuals and businesses.
• CIBIL stands for Credit Information Bureau (India) Limited.

• It is a credit information company authorized by the Reserve Bank of India.

• CIBIL collects and maintains credit records of individuals and businesses.

• These records include credit history, loan repayment behavior, credit card usage, etc.

• Banks and financial i...read more
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