Ather Energy Customer Relationship Executive Interview Questions and Answers

Q1. About my self introduction
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My self veena. H. G Coming from Bannur town graduated in university of mysore in BA degree Experienced 1 year in BB motors Mandya( bajaj 3 wheeler showroom ) As a sales executive,
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Q2. About work experience
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One year Experience in automobile field as a sales executive
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Q1. About quiting reason of last job
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No esi pf provided so that
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Q2. About salary in last job
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Q1. About traveling
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Q2. About experience and about vehicle
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Q1. About family and work mainten
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Q2. About field, and office work and vehicle sales and target
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Q1. About your self
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Q2. About your experience
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Q1. About salary expectation
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Q2. About job responsibility
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Q1. HR ask about your experience and skills
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Q1. Then GM interview hold screening about your quality and behaviour
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Q1. Basic questions- tell me about yourself.
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Q2. How you will tackle angry customers?
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I will listen to their concerns, empathize with them, and offer a solution to their problem.
• Listen actively to their complaints

• Empathize with their situation

• Offer a solution to their problem

• Apologize for any inconvenience caused

• Remain calm and professional

• Follow up with the customer to ensure their satisfaction
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Q3. How u will tackle if customer is screaming and his vehicle is not ready?
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I will remain calm and empathetic, apologize for the inconvenience, and offer a solution.
• Listen actively to the customer's concerns and acknowledge their frustration.

• Apologize for the inconvenience caused and assure them that their vehicle will be ready as soon as possible.

• Offer a solution such as a loaner car or a discount on the service.

• Follow up with the customer to ensure their satisfaction and address any further ...read more
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Q4. If customer is getting your calls again and again ,so he started shouting .what you will do?
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Q5. How soon you can join?
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I can join within 2 weeks.
• I am currently serving a notice period of 2 weeks.

• I have completed all my pending projects and can start immediately.

• I am flexible with the joining date and can adjust as per the company's requirement.
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Q6. Why you want to come in automobile sector.?
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I am passionate about the automobile industry and its impact on people's lives.
• Fascinated by the advancements in automotive technology

• Enjoy working with people and helping them find the right vehicle

• Thrilled by the fast-paced and dynamic nature of the industry

• Believe in the importance of building strong customer relationships

• Excited about contributing to the growth and success of automobile companies
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Q1. Why do you choose this field
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Q2. What is your ambition
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They asked about each other on their self introduction

Q1. Interview each one individually
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Q2. Tell me about your self
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Q3. What is the purpose for applying this job
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Q4. What do you want to pursue in your life
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Q5. How do you treat your collueges
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I treat my colleagues with respect, kindness, and professionalism.
• I always communicate openly and honestly with my colleagues.

• I actively listen to their ideas and feedback.

• I offer support and assistance when needed.

• I celebrate their successes and milestones.

• I maintain a positive and collaborative attitude in the workplace.
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Q1. Explained about work and benifits in job
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Q1. What were the timings in your previous job
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Q2. What is your motivation towards your job
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Q3. What do you want to do in this job
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Q1. Exp nd knowledge car sigment
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Q2. Witch virant nd future nexa car nd virant
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Discussion about knowledge

Q1. How we can satisfy our customer
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