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Ather Energy Area Service Manager Interview Questions and Answers

Updated 23 Oct 2024

Ather Energy Area Service Manager Interview Experiences

1 interview found

Area Service Manager Interview Questions & Answers

user image Bhupendra Sahu

posted on 23 Oct 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Oct 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. How you will handle Esclation cases
  • Ans. 

    I will handle escalation cases by addressing the issue promptly, investigating the root cause, communicating with all parties involved, and finding a satisfactory resolution.

    • Address the issue promptly to prevent further escalation

    • Investigate the root cause of the escalation to understand the underlying issues

    • Communicate effectively with all parties involved to gather information and perspectives

    • Find a satisfactory reso...

  • Answered by AI
  • Q2. What are KPI in previous organisation
Round 2 - Situation Analysis 

(2 Questions)

  • Q1. How to handle PNA
  • Q2. Dealer Profitability along with customer satisfaction
  • Ans. 

    Dealer profitability and customer satisfaction are closely linked and crucial for the success of the business.

    • Dealer profitability can be enhanced by providing training and support to dealers to improve sales and service efficiency.

    • Monitoring key performance indicators such as sales volume, profit margins, and customer retention can help identify areas for improvement.

    • Implementing customer feedback mechanisms and addre...

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. Discussion on CTC
  • Q2. Documents verification

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Technically checks and situations for simulation
Round 2 - Assignment 

Case study and situation give and decide the solution

Interview Preparation Tips

Interview preparation tips for other job seekers - Ok ok

I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Job details of previous companies
Round 2 - Technical 

(1 Question)

  • Q1. Self rating on each technical skills like dealer handling, technical knowledge etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Self rating is key of interview in final round. HR round as usual simple.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - Technical 

(7 Questions)

  • Q1. How do you go about checking Smoke issues, electronic issues and Vibration/Noise Issues in the vehicle?
  • Ans. 

    I use diagnostic tools to check smoke, electronic, and vibration/noise issues in vehicles.

    • Use diagnostic tools such as OBD scanners to check for electronic issues

    • Inspect exhaust system and emissions components for smoke issues

    • Check engine mounts and suspension components for vibration/noise issues

    • Perform road tests to identify any abnormal noises or vibrations

    • Consult service manuals and technical bulletins for common i

  • Answered by AI
  • Q2. How will you handle warranty rejection to customer ?
  • Ans. 

    I will address warranty rejections by thoroughly investigating the issue, communicating clearly with the customer, and finding a satisfactory resolution.

    • Investigate the reason for warranty rejection to understand the root cause

    • Communicate with the customer to explain the situation and potential solutions

    • Work with the warranty department to find a resolution that satisfies both the customer and company

    • Provide exceptiona...

  • Answered by AI
  • Q3. How many colours of Engine Oil can be seen in vehicles. What might be the reason for each colour?
  • Ans. 

    Engine oil in vehicles can be seen in various colors, each indicating different properties and conditions.

    • Engine oil can be black or dark brown, which is the normal color indicating it is doing its job of lubricating the engine.

    • Engine oil can also be amber or light brown, which may indicate the oil is clean and in good condition.

    • Milky white engine oil may indicate the presence of coolant or water in the oil, possibly d...

  • Answered by AI
  • Q4. How many colours can be seen at the tip of the spark plug and what is the reason behind each colour ?
  • Ans. 

    The colors seen at the tip of a spark plug can indicate the engine's condition and performance.

    • Normal operating temperature: light tan or gray color

    • Rich fuel mixture: black, sooty appearance

    • Lean fuel mixture: white, blistered appearance

    • Oil fouled: wet, oily appearance

    • Detonation or pre-ignition: melted or eroded appearance

  • Answered by AI
  • Q5. How do you shortlist a service workshop for getting your vehicle Serviced?
  • Ans. 

    I shortlist a service workshop based on reputation, proximity, services offered, and customer reviews.

    • Check the reputation of the workshop through online reviews and recommendations

    • Consider the proximity of the workshop to your location for convenience

    • Evaluate the services offered by the workshop to ensure they meet your vehicle's needs

    • Read customer reviews to gauge the quality of service provided by the workshop

  • Answered by AI
  • Q6. What are some ideas for saving some significant costs in service operations with the advent of digitization ?
  • Ans. 

    Implement remote diagnostics, predictive maintenance, and automated scheduling to save costs in service operations with digitization.

    • Utilize remote diagnostics to troubleshoot issues without the need for on-site visits

    • Implement predictive maintenance to schedule maintenance tasks before equipment failure occurs

    • Automate scheduling of service appointments to optimize technician routes and reduce travel time

    • Invest in IoT ...

  • Answered by AI
  • Q7. Who is customer for you?
  • Ans. 

    A customer is someone who purchases goods or services from a business in exchange for payment.

    • Someone who buys products or services

    • Someone who pays for the goods or services

    • Can be an individual or a business

    • Needs to be satisfied to ensure repeat business

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - It was a great experience. It will be mostly technical. You should be able to deliver your experience promptly and align it according to the questions.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Dec 2023. There were 2 interview rounds.

Round 1 - Assignment 

It was general technical test from mechanical which was lower than gate question.

Round 2 - Technical 

(1 Question)

  • Q1. So as usually first question: introduce urself. Then he came to automobile engineering. -4 Stroke engine stages. -Clearance ratio and compression ratio. -What is the value of compression ratio for diesel a...

Interview Preparation Tips

Topics to prepare for Bajaj Auto Area Service Manager interview:
  • Automobile Engineering
  • Fluid Mechanics
  • class 12
Interview experience
3
Average
Difficulty level
Easy
Process Duration
-
Result
-
Round 1 - Group Discussion 

Topic name: Should Rich pay more taxes than the poor

Round 2 - Assignment 

Game based assessment

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be yourself and be calm as much as possible.
Interview experience
3
Average
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I was interviewed before Feb 2023.

Round 1 - One-on-one 

(1 Question)

  • Q1. Handling service operations related questions
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is Two Stroke
  • Ans. 

    Two Stroke is a type of internal combustion engine where the combustion process occurs in two strokes of the piston.

    • Two Stroke engines have a simpler design compared to Four Stroke engines.

    • They require a mixture of fuel and oil for lubrication.

    • Examples of Two Stroke engines include those used in motorcycles, chainsaws, and outboard motors.

  • Answered by AI
  • Q2. What is the difference between Current and Voltage
  • Ans. 

    Current is the flow of electric charge, while voltage is the force that drives the current.

    • Current is measured in Amperes (A), while voltage is measured in Volts (V)

    • Current is the rate of flow of electric charge, while voltage is the potential difference that drives the current

    • In a circuit, current is the flow of electrons from negative to positive terminal, while voltage is the potential difference between the two ter...

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Seeking Salary Would be
  • Q2. Notice Period Time

Interview Preparation Tips

Interview preparation tips for other job seekers - Read Basic Progress and Working Principle
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Basic knowledge of Customer satisfaction index, dealers handling, activities to increase Paid service and Service market share.
  • Q2. How to handle customer and their grevience. You must be confident and polite

Interview Preparation Tips

Interview preparation tips for other job seekers - Apply through direct portal or LinkedIn, you must update your naukari.com
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Why you are switching the current job, Expectations, General intro, KPIs

Interview Preparation Tips

Interview preparation tips for other job seekers - I asked them about Ambition box review as it is very less and I am concerned about work life balance in TVS, hence they rejected my candidature.
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Ather Energy Interview FAQs

How many rounds are there in Ather Energy Area Service Manager interview?
Ather Energy interview process usually has 3 rounds. The most common rounds in the Ather Energy interview process are One-on-one Round and HR.
How to prepare for Ather Energy Area Service Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Ather Energy. The most common topics and skills that interviewers at Ather Energy expect are After Sales Support, Automobile Service, Customer Service Operations, Demand Generation and Service Delivery Management.
What are the top questions asked in Ather Energy Area Service Manager interview?

Some of the top questions asked at the Ather Energy Area Service Manager interview -

  1. Dealer Profitability along with customer satisfact...read more
  2. How you will handle Esclation ca...read more
  3. How to handle ...read more

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Ather Energy Area Service Manager Interview Process

based on 1 interview

Interview experience

4
  
Good
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Ather Energy Area Service Manager Salary
based on 15 salaries
₹11 L/yr - ₹20 L/yr
50% more than the average Area Service Manager Salary in India
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Ather Energy Area Service Manager Reviews and Ratings

based on 4 reviews

4.3/5

Rating in categories

4.1

Skill development

4.5

Work-life balance

4.2

Salary

3.7

Job security

3.7

Company culture

4.2

Promotions

3.6

Work satisfaction

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