Force Motors Territory Service Manager Interview Questions and Answers

Q1. Regarding Job Profile
Ans. Elaborate the Job Profile you are in existing company.
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Q2. Technical Question
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Q3. Why you want to Join Hero Moto Corp ?
Ans. 
I want to join Hero Moto Corp because of their strong reputation in the industry and their commitment to innovation and customer satisfaction.
• Hero Moto Corp has a strong reputation in the industry for producing high-quality motorcycles.

• I am impressed by their commitment to innovation and their focus on developing new technologies.

• Hero Moto Corp has a strong customer-centric approach and is known for providing excellent...read more
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Q1. Regarding SOP of Customer Feedback Capturing to Resolution.
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Q2. Explain customer feedback complaint lodge to resolution process along with individual company check points
Ans. 
The customer feedback complaint process involves multiple check points for resolution.
• Customer lodges complaint with customer service representative

• Complaint is logged and assigned to a territory service manager

• Territory service manager investigates and resolves the complaint

• Company checks for customer satisfaction and follows up with customer

• If necessary, company implements changes to prevent similar complaints in fut
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Q1. Basic day to day work and business growth questions
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Q1. Why you want to join
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Q2. Exception , hobbies, situation questions
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Q1. 1. Vehicle service interval. 2. Business parameter.
Ans. 
Vehicle service interval and business parameters are key factors to consider for effective territory service management.
• Vehicle service interval refers to the recommended frequency at which a vehicle should undergo maintenance or servicing.

• Business parameters include factors such as sales targets, budget allocation, customer satisfaction metrics, and territory coverage.

• Effective management of vehicle service intervals ...read more
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Q1. 1.Laction Discussion.
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Q1. Working of petrol engine
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A petrol engine works by mixing air and fuel in a combustion chamber, igniting the mixture with a spark plug, and converting the energy released into mechanical power.
• Air and fuel are mixed in the carburetor or fuel injection system

• The mixture is compressed in the cylinder

• The spark plug ignites the mixture, causing an explosion

• The explosion pushes the piston down, turning the crankshaft

• The crankshaft converts the linea...read more
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Q2. Working of EV vehicle
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EV vehicles are powered by electric motors and use rechargeable batteries instead of gasoline.
• EV vehicles use electric motors to drive the wheels, rather than an internal combustion engine.

• They are powered by rechargeable batteries, which store electricity to power the vehicle.

• EV vehicles produce zero tailpipe emissions, making them environmentally friendly.

• Charging infrastructure is essential for EV vehicles to rechar...read more
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How to increase vehicle inflow , improve CSI NPS

Q1. Tell us about yourself.
Ans. 
Experienced service manager with a proven track record in territory management and team leadership.
• Over 5 years of experience in managing service teams in various territories

• Strong leadership skills with a focus on team development and performance improvement

• Proven track record of exceeding service targets and KPIs

• Excellent communication and interpersonal skills

• Proficient in data analysis and reporting for territory op
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Q2. Tell us about your current roles and responsibilities.
Ans. 
I am currently responsible for managing a team of service technicians, overseeing territory operations, and ensuring customer satisfaction.
• Managing a team of service technicians

• Overseeing territory operations

• Ensuring customer satisfaction
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Q1. Education and previous experience
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Q1. About Service Processes
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Q2. Customer retention
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