Maruti Suzuki Territory Service Manager Interview Questions, Process, and Tips

Q1. How can torque be varied?
Ans. 
Torque can be varied through mechanical adjustments, electrical controls, and changing load conditions.
• 1. Mechanical Adjustments: Using gears or levers to change the input force applied.

• 2. Electrical Controls: Utilizing variable frequency drives (VFDs) to adjust motor speed and torque.

• 3. Load Conditions: Altering the load on a system can change the torque output, such as in a vehicle when accelerating or climbing.

• 4. To...read more
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Q2. What is the purpose of a differential?
Ans. 
A differential allows wheels to rotate at different speeds, improving traction and handling in vehicles.
• Enables smooth turning by allowing outside wheels to rotate faster than inside wheels.

• Prevents tire wear and enhances vehicle stability during cornering.

• Commonly found in cars, trucks, and other vehicles with a drive axle.

• Example: In a right turn, the left wheel travels a longer distance than the right wheel.
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Just basic test aptitude and basic automobile knowledge

Q1. Based on your work profile strictly based on resume not outside
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Q2. Difference between scr and egr
Ans. 
SCR (Selective Catalytic Reduction) is a technology used in diesel engines to reduce nitrogen oxide emissions, while EGR (Exhaust Gas Recirculation) is a method to reduce emissions by recirculating exhaust gases back into the engine.
• SCR uses a urea-based solution to convert NOx emissions into nitrogen and water vapor

• EGR reduces emissions by recirculating a portion of exhaust gases back into the engine's combustion cham...read more
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Q3. How retention is monitored
Ans. 
Retention is monitored through various metrics such as customer satisfaction surveys, repeat business rates, and customer complaints.
• Customer satisfaction surveys are conducted regularly to gauge how satisfied customers are with the service provided.

• Repeat business rates track how many customers return to use the service again, indicating their level of satisfaction.

• Customer complaints are monitored and addressed promp...read more
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Q4. What do I do when you enter the workshop
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Q1. A bit of finance was there ebitda
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Q2. How to calculate ebitda
Ans. 
EBITDA can be calculated by adding together a company's earnings before interest, taxes, depreciation, and amortization.
• Calculate a company's net income

• Add back interest, taxes, depreciation, and amortization to the net income

• The formula for EBITDA is: EBITDA = Net Income + Interest + Taxes + Depreciation + Amortization

• Example: Net Income = $100, Interest = $20, Taxes = $30, Depreciation = $10, Amortization = $5. EBITD
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Q1. Tell me about your work profile
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Q2. Tell me about yourself
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Data interpretation & behaviour questions with aptitude

Topics related to automobile industry and recent trends

Q1. Tell me about yourself
Ans. 
Experienced service manager with a strong track record in territory management and customer satisfaction.
• Over 5 years of experience in managing service territories

• Proven ability to exceed customer expectations and drive revenue growth

• Skilled in team leadership and problem-solving

• Strong communication and interpersonal skills

• Previously managed a territory with 50+ accounts
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Q2. What do you know about franchising
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Franchising is a business model where a company allows individuals to operate their own businesses using the company's name, branding, and support.
• Franchising involves a franchisor (the company providing the franchise) and a franchisee (the individual operating the franchise).

• Franchisees pay an initial fee and ongoing royalties to the franchisor in exchange for the right to use the company's brand and business model.

• Fr...read more
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