Maruti Suzuki Territory Service Manager Interview Questions, Process, and Tips

Just basic test aptitude and basic automobile knowledge

Q1. Based on your work profile strictly based on resume not outside
Add your answer
Q2. Difference between scr and egr
Ans. 
SCR (Selective Catalytic Reduction) is a technology used in diesel engines to reduce nitrogen oxide emissions, while EGR (Exhaust Gas Recirculation) is a method to reduce emissions by recirculating exhaust gases back into the engine.
• SCR uses a urea-based solution to convert NOx emissions into nitrogen and water vapor

• EGR reduces emissions by recirculating a portion of exhaust gases back into the engine's combustion cham...read more
Answered by AI
Add your answer
Q3. How retention is monitored
Ans. 
Retention is monitored through various metrics such as customer satisfaction surveys, repeat business rates, and customer complaints.
• Customer satisfaction surveys are conducted regularly to gauge how satisfied customers are with the service provided.

• Repeat business rates track how many customers return to use the service again, indicating their level of satisfaction.

• Customer complaints are monitored and addressed promp...read more
Answered by AI
Add your answer
Q4. What do I do when you enter the workshop
Add your answer

Q1. A bit of finance was there ebitda
Add your answer
Q2. How to calculate ebitda
Ans. 
EBITDA can be calculated by adding together a company's earnings before interest, taxes, depreciation, and amortization.
• Calculate a company's net income

• Add back interest, taxes, depreciation, and amortization to the net income

• The formula for EBITDA is: EBITDA = Net Income + Interest + Taxes + Depreciation + Amortization

• Example: Net Income = $100, Interest = $20, Taxes = $30, Depreciation = $10, Amortization = $5. EBITD
Answered by AI
Add your answer

Q1. Tell me about your work profile
Add your answer
Q2. Tell me about yourself
Add your answer

Data interpretation & behaviour questions with aptitude

Topics related to automobile industry and recent trends

Q1. Tell me about yourself
Ans. 
Experienced service manager with a strong track record in territory management and customer satisfaction.
• Over 5 years of experience in managing service territories

• Proven ability to exceed customer expectations and drive revenue growth

• Skilled in team leadership and problem-solving

• Strong communication and interpersonal skills

• Previously managed a territory with 50+ accounts
Answered by AI
Add your answer
Q2. What do you know about franchising
Ans. 
Franchising is a business model where a company allows individuals to operate their own businesses using the company's name, branding, and support.
• Franchising involves a franchisor (the company providing the franchise) and a franchisee (the individual operating the franchise).

• Franchisees pay an initial fee and ongoing royalties to the franchisor in exchange for the right to use the company's brand and business model.

• Fr...read more
Answered by AI
Add your answer

Technical, psychometry, Logical

Q1. What is Gear Ratio? What is the use of Transaxle? What is steering mechanism?
Ans. 
Gear ratio is the ratio of the number of teeth on two gears that are meshed or two sprockets connected with a common roller chain, or the circumferences of two pulleys connected with a drive belt.
• Gear ratio is calculated by dividing the number of teeth on the driven gear by the number of teeth on the driving gear.

• Transaxle is a single mechanical unit that combines the functions of a transmission, differential, and axle...read more
Answered by AI
Add your answer