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TVS Motor Territory Service Manager Interview Questions, Process, and Tips

Updated 11 Dec 2024

Top TVS Motor Territory Service Manager Interview Questions and Answers

View all 14 questions

TVS Motor Territory Service Manager Interview Experiences

12 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Recruitment Consulltant

Round 1 - Technical 

(2 Questions)

  • Q1. Working of petrol engine
  • Ans. 

    A petrol engine works by mixing air and fuel in a combustion chamber, igniting the mixture with a spark plug, and converting the energy released into mechanical power.

    • Air and fuel are mixed in the carburetor or fuel injection system

    • The mixture is compressed in the cylinder

    • The spark plug ignites the mixture, causing an explosion

    • The explosion pushes the piston down, turning the crankshaft

    • The crankshaft converts the linea...

  • Answered by AI
  • Q2. Working of EV vehicle
  • Ans. 

    EV vehicles are powered by electric motors and use rechargeable batteries instead of gasoline.

    • EV vehicles use electric motors to drive the wheels, rather than an internal combustion engine.

    • They are powered by rechargeable batteries, which store electricity to power the vehicle.

    • EV vehicles produce zero tailpipe emissions, making them environmentally friendly.

    • Charging infrastructure is essential for EV vehicles to rechar...

  • Answered by AI
Round 2 - Case Study 

How to increase vehicle inflow , improve CSI NPS

Interview Preparation Tips

Interview preparation tips for other job seekers - Study 4 stroke petrol engine and it's components
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell us about yourself.
  • Ans. 

    Experienced service manager with a proven track record in territory management and team leadership.

    • Over 5 years of experience in managing service teams in various territories

    • Strong leadership skills with a focus on team development and performance improvement

    • Proven track record of exceeding service targets and KPIs

    • Excellent communication and interpersonal skills

    • Proficient in data analysis and reporting for territory op

  • Answered by AI
  • Q2. Tell us about your current roles and responsibilities.
  • Ans. 

    I am currently responsible for managing a team of service technicians, overseeing territory operations, and ensuring customer satisfaction.

    • Managing a team of service technicians

    • Overseeing territory operations

    • Ensuring customer satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - One should have good communication skills. Be confident.

Territory Service Manager Interview Questions Asked at Other Companies

asked in TVS Motor
Q1. What is working principle of Fuel injection pump and injector in ... read more
asked in TVS Motor
Q2. How you can achieve Dealer profitability?
asked in TVS Motor
Q3. Difference between Four Stroke and Two Stroke, IC engine and EV, ... read more
asked in TVS Motor
Q4. What is CSI? How you can measure CSI
asked in TVS Motor
Q5. What are the targets as TSM? How to handle customer complaints?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Education and previous experience
Round 2 - Technical 

(2 Questions)

  • Q1. About Service Processes
  • Q2. Customer retention
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Why you are switching the current job, Expectations, General intro, KPIs

Interview Preparation Tips

Interview preparation tips for other job seekers - I asked them about Ambition box review as it is very less and I am concerned about work life balance in TVS, hence they rejected my candidature.

TVS Motor interview questions for designations

 Territory Service Engineer

 (1)

 Territory Manager

 (5)

 Service Manager

 (1)

 Territory Sales Manager

 (5)

 Territory Executive

 (1)

 Area Service Manager

 (1)

 Service Center Manager

 (1)

 Territory Sales Incharge

 (1)

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(4 Questions)

  • Q1. How is improving dealer profitable
  • Ans. 

    Improving dealer profitability can be achieved through various strategies such as increasing sales volume, reducing costs, and enhancing customer satisfaction.

    • Increasing sales volume by implementing effective marketing strategies and promotions

    • Reducing costs through efficient inventory management and streamlined operations

    • Enhancing customer satisfaction by providing excellent service and support

    • Offering training and su...

  • Answered by AI
  • Q2. What is fuel injection
  • Ans. 

    Fuel injection is a system in internal combustion engines that delivers fuel into the combustion chamber with precision.

    • Fuel injection replaces carburetors in modern vehicles

    • It improves fuel efficiency and reduces emissions

    • There are different types of fuel injection systems such as direct injection and port injection

  • Answered by AI
  • Q3. How improvements customer satisfaction
  • Ans. 

    Improving customer satisfaction can be achieved through better communication, personalized service, and timely resolution of issues.

    • Enhance communication channels to address customer needs and concerns effectively

    • Provide personalized service by understanding individual preferences and tailoring solutions accordingly

    • Ensure timely resolution of issues by responding promptly and following up to ensure satisfaction

    • Seek fee...

  • Answered by AI
  • Q4. What is working principle BS6 vehicle
  • Ans. 

    BS6 vehicles follow stricter emission norms compared to BS4 vehicles.

    • BS6 vehicles use advanced emission control technologies like selective catalytic reduction (SCR) and diesel particulate filter (DPF).

    • They have lower levels of harmful emissions like nitrogen oxides (NOx), particulate matter (PM), and hydrocarbons (HC).

    • BS6 vehicles require the use of cleaner fuels like BS6-compliant petrol and diesel for optimal perfor...

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. What is working principle fuel injection and injector BS6 vehicle
  • Ans. 

    Fuel injection in BS6 vehicles involves electronically controlled injectors to deliver precise amounts of fuel into the combustion chamber.

    • Fuel injection system replaces carburetors in modern vehicles

    • Injector sprays fuel directly into the combustion chamber

    • BS6 vehicles have advanced electronic control units to optimize fuel delivery

    • Injector timing and duration are controlled by the ECU for efficient combustion

    • Fuel inje...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Thank you

Get interview-ready with Top TVS Motor Interview Questions

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Sep 2023.

Round 1 - One-on-one 

(1 Question)

  • Q1. 1. How to improve customer retention? 2. What is TPM and what is detractors? Calculation of detractors 3. How to increase CSI?
  • Ans. 

    To improve customer retention, focus on providing excellent customer service, building strong relationships, offering loyalty programs, and seeking feedback for continuous improvement.

    • Provide excellent customer service to meet and exceed customer expectations

    • Build strong relationships with customers to increase loyalty and trust

    • Offer loyalty programs or incentives to encourage repeat business

    • Seek feedback from customer...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Naukri.com and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Knowledge about EV and experience
  • Q2. Field Operations knowledge and current work related queries

Interview Preparation Tips

Interview preparation tips for other job seekers - A good field operations and technical knowledge would help to crack the interview.

I applied via Company Website and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. What is working principle of Fuel injection pump and injector in BS6 vehicles?
  • Ans. 

    Fuel injection pump and injector in BS6 vehicles ensure precise fuel delivery for efficient combustion.

    • Fuel injection pump pressurizes fuel and delivers it to the injector

    • Injector sprays fuel into the combustion chamber at the right time and in the right amount

    • BS6 vehicles use advanced technologies like common rail injection and piezoelectric injectors for better performance and reduced emissions

  • Answered by AI
  • Q2. Working of Four Stroke Engine
  • Ans. 

    A four-stroke engine is an internal combustion engine that completes four separate strokes in a cycle.

    • Intake stroke: Fuel-air mixture is drawn into the cylinder through the intake valve.

    • Compression stroke: The piston compresses the fuel-air mixture.

    • Power stroke: The spark plug ignites the compressed mixture, causing an explosion that drives the piston down.

    • Exhaust stroke: The piston pushes the exhaust gases out of the

  • Answered by AI
  • Q3. What is CSI? How you can measure CSI
  • Ans. 

    CSI stands for Customer Satisfaction Index. It is a measure of how satisfied customers are with a product or service.

    • CSI is a metric used to assess customer satisfaction.

    • It helps organizations understand how well they are meeting customer expectations.

    • CSI can be measured through surveys, feedback forms, or customer reviews.

    • It is important to collect data from a representative sample of customers.

    • CSI scores can be calcu...

  • Answered by AI
  • Q4. How you can achieve Dealer profitability?
  • Ans. 

    To achieve dealer profitability, focus on increasing sales, reducing costs, improving customer satisfaction, and implementing effective marketing strategies.

    • Increase sales by identifying and targeting profitable market segments

    • Reduce costs by optimizing inventory management and streamlining operations

    • Improve customer satisfaction through excellent service and support

    • Implement effective marketing strategies to attract n...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Calm and relax they will ask related to basic and latest technology BS6 vehicles only one round, I got offer letter within 10 days and within 30 minutes they confirm me that I was selected
Round 1 - Technical 

(1 Question)

  • Q1. What are the targets as TSM? How to handle customer complaints?
  • Ans. 

    Targets as TSM include achieving sales goals, maintaining customer satisfaction, and expanding the customer base. Handling customer complaints is a crucial part of the job.

    • Set achievable sales targets and work towards meeting them

    • Ensure customer satisfaction by providing excellent service and support

    • Identify opportunities to expand the customer base

    • Listen actively to customer complaints and empathize with their concern...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be real, Share your thoughts confidently and experience whatever you have. Focus on the current market requirement and prepare yourself accordingly.

I applied via Approached by Company and was interviewed in Dec 2021. There were 2 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Difference between Four Stroke and Two Stroke, IC engine and EV, Emission norms, types of sensors, EFI system.
  • Ans. 

    Explanation of differences between Four Stroke and Two Stroke, IC engine and EV, Emission norms, types of sensors, EFI system.

    • Four stroke engine has four strokes per cycle while two stroke engine has two strokes per cycle.

    • IC engine runs on fossil fuels while EV runs on electricity.

    • Emission norms are regulations set by governments to limit the amount of pollutants released by vehicles.

    • Types of sensors include temperatur...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidental, be specific with your answer

TVS Motor Interview FAQs

How many rounds are there in TVS Motor Territory Service Manager interview?
TVS Motor interview process usually has 1-2 rounds. The most common rounds in the TVS Motor interview process are Technical, One-on-one Round and Resume Shortlist.
How to prepare for TVS Motor Territory Service Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at TVS Motor. The most common topics and skills that interviewers at TVS Motor expect are Customer Satisfaction, Product Quality, Business Development, Customer Complaints and Repair.
What are the top questions asked in TVS Motor Territory Service Manager interview?

Some of the top questions asked at the TVS Motor Territory Service Manager interview -

  1. What is working principle of Fuel injection pump and injector in BS6 vehicl...read more
  2. How you can achieve Dealer profitabili...read more
  3. What is CSI? How you can measure ...read more
How long is the TVS Motor Territory Service Manager interview process?

The duration of TVS Motor Territory Service Manager interview process can vary, but typically it takes about less than 2 weeks to complete.

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TVS Motor Territory Service Manager Interview Process

based on 12 interviews

2 Interview rounds

  • Resume Shortlist Round
  • Technical Round
View more
TVS Motor Territory Service Manager Salary
based on 278 salaries
₹5.5 L/yr - ₹21.8 L/yr
23% more than the average Territory Service Manager Salary in India
View more details

TVS Motor Territory Service Manager Reviews and Ratings

based on 77 reviews

2.6/5

Rating in categories

3.1

Skill development

2.0

Work-life balance

3.7

Salary

2.9

Job security

2.1

Company culture

2.8

Promotions

2.1

Work satisfaction

Explore 77 Reviews and Ratings
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₹5.5 L/yr - ₹21.8 L/yr

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