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TVS Motor Territory Service Manager Interview Questions and Answers

Updated 7 Jun 2025

16 Interview questions

A Territory Service Manager was asked
Q. How do you improve dealer profitability?
Ans. 

Improving dealer profitability can be achieved through various strategies such as increasing sales volume, reducing costs, and enhancing customer satisfaction.

  • Increasing sales volume by implementing effective marketing strategies and promotions

  • Reducing costs through efficient inventory management and streamlined operations

  • Enhancing customer satisfaction by providing excellent service and support

  • Offering training a...

A Territory Service Manager was asked
Q. How do you improve customer satisfaction?
Ans. 

Improving customer satisfaction can be achieved through better communication, personalized service, and timely resolution of issues.

  • Enhance communication channels to address customer needs and concerns effectively

  • Provide personalized service by understanding individual preferences and tailoring solutions accordingly

  • Ensure timely resolution of issues by responding promptly and following up to ensure satisfaction

  • See...

Territory Service Manager Interview Questions Asked at Other Companies

asked in TVS Motor
Q1. What is the working principle of the fuel injection pump and inje ... read more
asked in TVS Motor
Q2. How can you achieve dealer profitability?
asked in TVS Motor
Q3. Difference between Four Stroke and Two Stroke, IC engine and EV, ... read more
asked in TVS Motor
Q4. What is CSI? How you can measure CSI
Q5. What is the function of valves in an engine?
A Territory Service Manager was asked
Q. What is the working principle of fuel injection and injectors in BS6 vehicles?
Ans. 

Fuel injection in BS6 vehicles involves electronically controlled injectors to deliver precise amounts of fuel into the combustion chamber.

  • Fuel injection system replaces carburetors in modern vehicles

  • Injector sprays fuel directly into the combustion chamber

  • BS6 vehicles have advanced electronic control units to optimize fuel delivery

  • Injector timing and duration are controlled by the ECU for efficient combustion

  • Fuel...

A Territory Service Manager was asked
Q. What is the working principle of a BS6 vehicle?
Ans. 

BS6 vehicles follow stricter emission norms compared to BS4 vehicles.

  • BS6 vehicles use advanced emission control technologies like selective catalytic reduction (SCR) and diesel particulate filter (DPF).

  • They have lower levels of harmful emissions like nitrogen oxides (NOx), particulate matter (PM), and hydrocarbons (HC).

  • BS6 vehicles require the use of cleaner fuels like BS6-compliant petrol and diesel for optimal p...

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A Territory Service Manager was asked
Q. What is fuel injection?
Ans. 

Fuel injection is a system in internal combustion engines that delivers fuel into the combustion chamber with precision.

  • Fuel injection replaces carburetors in modern vehicles

  • It improves fuel efficiency and reduces emissions

  • There are different types of fuel injection systems such as direct injection and port injection

A Territory Service Manager was asked
Q. How do you handle customers and their grievances?
Ans. 

Addressing customer grievances requires empathy, active listening, and effective problem-solving skills.

  • Listen actively: Allow the customer to express their concerns without interruption. For example, if a customer is upset about a delayed service, let them explain their situation fully.

  • Empathize: Acknowledge their feelings. You might say, 'I understand how frustrating this must be for you.'

  • Apologize sincerely: Ev...

A Territory Service Manager was asked
Q. What is the working principle of the fuel injection pump and injector in BS6 vehicles?
Ans. 

Fuel injection pump and injector in BS6 vehicles ensure precise fuel delivery for efficient combustion.

  • Fuel injection pump pressurizes fuel and delivers it to the injector

  • Injector sprays fuel into the combustion chamber at the right time and in the right amount

  • BS6 vehicles use advanced technologies like common rail injection and piezoelectric injectors for better performance and reduced emissions

Are these interview questions helpful?
A Territory Service Manager was asked
Q. How can you achieve dealer profitability?
Ans. 

To achieve dealer profitability, focus on increasing sales, reducing costs, improving customer satisfaction, and implementing effective marketing strategies.

  • Increase sales by identifying and targeting profitable market segments

  • Reduce costs by optimizing inventory management and streamlining operations

  • Improve customer satisfaction through excellent service and support

  • Implement effective marketing strategies to attr...

A Territory Service Manager was asked 2mo ago
Q. Difference between 2stroke and 4 stroke FI vs carburetor Ready for relocation in india
Ans. 

2-stroke and 4-stroke engines differ in operation, fuel delivery, and efficiency, impacting performance and maintenance.

  • 2-stroke engines complete a power cycle in two strokes of the piston, while 4-stroke engines require four strokes.

  • 2-stroke engines are generally lighter and simpler, making them suitable for applications like chainsaws and dirt bikes.

  • 4-stroke engines are more fuel-efficient and produce lower emis...

A Territory Service Manager was asked 8mo ago
Q. Working of petrol engine
Ans. 

A petrol engine works by mixing air and fuel in a combustion chamber, igniting the mixture with a spark plug, and converting the energy released into mechanical power.

  • Air and fuel are mixed in the carburetor or fuel injection system

  • The mixture is compressed in the cylinder

  • The spark plug ignites the mixture, causing an explosion

  • The explosion pushes the piston down, turning the crankshaft

  • The crankshaft converts the ...

TVS Motor Territory Service Manager Interview Experiences

16 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Recruitment Consulltant

Round 1 - Technical 

(2 Questions)

  • Q1. Working of petrol engine
  • Ans. 

    A petrol engine works by mixing air and fuel in a combustion chamber, igniting the mixture with a spark plug, and converting the energy released into mechanical power.

    • Air and fuel are mixed in the carburetor or fuel injection system

    • The mixture is compressed in the cylinder

    • The spark plug ignites the mixture, causing an explosion

    • The explosion pushes the piston down, turning the crankshaft

    • The crankshaft converts the linea...

  • Answered by AI
  • Q2. Working of EV vehicle
  • Ans. 

    EV vehicles are powered by electric motors and use rechargeable batteries instead of gasoline.

    • EV vehicles use electric motors to drive the wheels, rather than an internal combustion engine.

    • They are powered by rechargeable batteries, which store electricity to power the vehicle.

    • EV vehicles produce zero tailpipe emissions, making them environmentally friendly.

    • Charging infrastructure is essential for EV vehicles to rechar...

  • Answered by AI
Round 2 - Case Study 

How to increase vehicle inflow , improve CSI NPS

Interview Preparation Tips

Interview preparation tips for other job seekers - Study 4 stroke petrol engine and it's components
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview in Dec 2024, where I was asked the following questions.

  • Q1. Tell me about your previous work experience & current KRA
  • Ans. 

    Experienced Territory Service Manager with a strong background in customer relations and operational efficiency.

    • Managed a team of service technicians, ensuring timely and effective service delivery across the territory.

    • Implemented a new customer feedback system that increased satisfaction scores by 20%.

    • Developed training programs for staff, resulting in a 15% reduction in service errors.

    • Collaborated with sales teams to...

  • Answered by AI
  • Q2. Are you ready to tevel?
  • Ans. 

    Absolutely, I am ready to travel for the role of Territory Service Manager to meet clients and ensure service excellence.

    • I have experience traveling for client meetings, which helps build strong relationships.

    • In my previous role, I traveled extensively to support service delivery in various regions.

    • I am flexible with travel schedules and can adapt to changing demands.

    • Traveling allows me to understand regional needs bet...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell us about yourself.
  • Ans. 

    Experienced service manager with a proven track record in territory management and team leadership.

    • Over 5 years of experience in managing service teams in various territories

    • Strong leadership skills with a focus on team development and performance improvement

    • Proven track record of exceeding service targets and KPIs

    • Excellent communication and interpersonal skills

    • Proficient in data analysis and reporting for territory op...

  • Answered by AI
  • Q2. Tell us about your current roles and responsibilities.
  • Ans. 

    I am currently responsible for managing a team of service technicians, overseeing territory operations, and ensuring customer satisfaction.

    • Managing a team of service technicians

    • Overseeing territory operations

    • Ensuring customer satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - One should have good communication skills. Be confident.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Education and previous experience
Round 2 - Technical 

(2 Questions)

  • Q1. About Service Processes
  • Q2. Customer retention
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Why you are switching the current job, Expectations, General intro, KPIs

Interview Preparation Tips

Interview preparation tips for other job seekers - I asked them about Ambition box review as it is very less and I am concerned about work life balance in TVS, hence they rejected my candidature.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(4 Questions)

  • Q1. How is improving dealer profitable
  • Ans. 

    Improving dealer profitability can be achieved through various strategies such as increasing sales volume, reducing costs, and enhancing customer satisfaction.

    • Increasing sales volume by implementing effective marketing strategies and promotions

    • Reducing costs through efficient inventory management and streamlined operations

    • Enhancing customer satisfaction by providing excellent service and support

    • Offering training and su...

  • Answered by AI
  • Q2. What is fuel injection
  • Ans. 

    Fuel injection is a system in internal combustion engines that delivers fuel into the combustion chamber with precision.

    • Fuel injection replaces carburetors in modern vehicles

    • It improves fuel efficiency and reduces emissions

    • There are different types of fuel injection systems such as direct injection and port injection

  • Answered by AI
  • Q3. How improvements customer satisfaction
  • Ans. 

    Improving customer satisfaction can be achieved through better communication, personalized service, and timely resolution of issues.

    • Enhance communication channels to address customer needs and concerns effectively

    • Provide personalized service by understanding individual preferences and tailoring solutions accordingly

    • Ensure timely resolution of issues by responding promptly and following up to ensure satisfaction

    • Seek fee...

  • Answered by AI
  • Q4. What is working principle BS6 vehicle
  • Ans. 

    BS6 vehicles follow stricter emission norms compared to BS4 vehicles.

    • BS6 vehicles use advanced emission control technologies like selective catalytic reduction (SCR) and diesel particulate filter (DPF).

    • They have lower levels of harmful emissions like nitrogen oxides (NOx), particulate matter (PM), and hydrocarbons (HC).

    • BS6 vehicles require the use of cleaner fuels like BS6-compliant petrol and diesel for optimal perfor...

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. What is working principle fuel injection and injector BS6 vehicle
  • Ans. 

    Fuel injection in BS6 vehicles involves electronically controlled injectors to deliver precise amounts of fuel into the combustion chamber.

    • Fuel injection system replaces carburetors in modern vehicles

    • Injector sprays fuel directly into the combustion chamber

    • BS6 vehicles have advanced electronic control units to optimize fuel delivery

    • Injector timing and duration are controlled by the ECU for efficient combustion

    • Fuel inje...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Thank you
Interview experience
5
Excellent
Difficulty level
-
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview in May 2024, where I was asked the following questions.

  • Q1. Customer retention
  • Q2. New network Development
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Sep 2023.

Round 1 - One-on-one 

(1 Question)

  • Q1. 1. How to improve customer retention? 2. What is TPM and what is detractors? Calculation of detractors 3. How to increase CSI?
  • Ans. 

    To improve customer retention, focus on providing excellent customer service, building strong relationships, offering loyalty programs, and seeking feedback for continuous improvement.

    • Provide excellent customer service to meet and exceed customer expectations

    • Build strong relationships with customers to increase loyalty and trust

    • Offer loyalty programs or incentives to encourage repeat business

    • Seek feedback from customer...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Naukri.com and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Knowledge about EV and experience
  • Q2. Field Operations knowledge and current work related queries

Interview Preparation Tips

Interview preparation tips for other job seekers - A good field operations and technical knowledge would help to crack the interview.
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Selected Selected

I appeared for an interview before Apr 2024, where I was asked the following questions.

  • Q1. Difference between 2stroke and 4 stroke FI vs carburetor Ready for relocation in india
  • Ans. 

    2-stroke and 4-stroke engines differ in operation, fuel delivery, and efficiency, impacting performance and maintenance.

    • 2-stroke engines complete a power cycle in two strokes of the piston, while 4-stroke engines require four strokes.

    • 2-stroke engines are generally lighter and simpler, making them suitable for applications like chainsaws and dirt bikes.

    • 4-stroke engines are more fuel-efficient and produce lower emissions...

  • Answered by AI
  • Q2. Ready for travel
  • Ans. 

    I am fully prepared and willing to travel for the role, ensuring effective territory management and client engagement.

    • I have a flexible schedule that allows me to travel on short notice.

    • In my previous role, I traveled extensively to meet clients, enhancing relationships and understanding their needs.

    • I am comfortable with both domestic and international travel, having managed territories across multiple states and count...

  • Answered by AI

TVS Motor Interview FAQs

How many rounds are there in TVS Motor Territory Service Manager interview?
TVS Motor interview process usually has 1-2 rounds. The most common rounds in the TVS Motor interview process are Technical, One-on-one Round and Resume Shortlist.
How to prepare for TVS Motor Territory Service Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at TVS Motor. The most common topics and skills that interviewers at TVS Motor expect are Customer Satisfaction, Product Quality, Business Development, Customer Complaints and Servicing.
What are the top questions asked in TVS Motor Territory Service Manager interview?

Some of the top questions asked at the TVS Motor Territory Service Manager interview -

  1. What is working principle of Fuel injection pump and injector in BS6 vehicl...read more
  2. How you can achieve Dealer profitabili...read more
  3. Difference between Four Stroke and Two Stroke, IC engine and EV, Emission norms...read more
How long is the TVS Motor Territory Service Manager interview process?

The duration of TVS Motor Territory Service Manager interview process can vary, but typically it takes about less than 2 weeks to complete.

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Overall Interview Experience Rating

4.3/5

based on 16 interview experiences

Difficulty level

Easy 20%
Moderate 80%

Duration

Less than 2 weeks 50%
2-4 weeks 40%
More than 8 weeks 10%
View more
TVS Motor Territory Service Manager Salary
based on 359 salaries
₹11.2 L/yr - ₹19.2 L/yr
39% more than the average Territory Service Manager Salary in India
View more details

TVS Motor Territory Service Manager Reviews and Ratings

based on 87 reviews

2.7/5

Rating in categories

3.1

Skill development

2.2

Work-life balance

3.7

Salary

3.0

Job security

2.2

Company culture

2.8

Promotions

2.2

Work satisfaction

Explore 87 Reviews and Ratings
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