10+ Interview Questions and Answers

Fuel injection pump and injector in BS6 vehicles ensure precise fuel delivery for efficient combustion.

• Fuel injection pump pressurizes fuel and delivers it to the injector

• Injector sprays fuel into the combustion chamber at the right time and in the right amount

• BS6 vehicles use advanced technologies like common rail injection and piezoelectric injectors for better performance and reduced emissions

To achieve dealer profitability, focus on increasing sales, reducing costs, improving customer satisfaction, and implementing effective marketing strategies.

• Increase sales by identifying and targeting profitable market segments

• Reduce costs by optimizing inventory management and streamlining operations

• Improve customer satisfaction through excellent service and support

• Implement effective marketing strategies to attract new customers and retain existing ones

• Provide training and ...read more

CSI stands for Customer Satisfaction Index. It is a measure of how satisfied customers are with a product or service.

• CSI is a metric used to assess customer satisfaction.

• It helps organizations understand how well they are meeting customer expectations.

• CSI can be measured through surveys, feedback forms, or customer reviews.

• It is important to collect data from a representative sample of customers.

• CSI scores can be calculated by dividing the number of satisfied customers by the...read more

Explanation of differences between Four Stroke and Two Stroke, IC engine and EV, Emission norms, types of sensors, EFI system.

• Four stroke engine has four strokes per cycle while two stroke engine has two strokes per cycle.

• IC engine runs on fossil fuels while EV runs on electricity.

• Emission norms are regulations set by governments to limit the amount of pollutants released by vehicles.

• Types of sensors include temperature sensors, pressure sensors, and oxygen sensors.

• EFI system...read more

Targets as TSM include achieving sales goals, maintaining customer satisfaction, and expanding the customer base. Handling customer complaints is a crucial part of the job.

• Set achievable sales targets and work towards meeting them

• Ensure customer satisfaction by providing excellent service and support

• Identify opportunities to expand the customer base

• Listen actively to customer complaints and empathize with their concerns

• Take ownership of the issue and work towards finding a so...read more

A four-stroke engine is an internal combustion engine that completes four separate strokes in a cycle.

• Intake stroke: Fuel-air mixture is drawn into the cylinder through the intake valve.

• Compression stroke: The piston compresses the fuel-air mixture.

• Power stroke: The spark plug ignites the compressed mixture, causing an explosion that drives the piston down.

• Exhaust stroke: The piston pushes the exhaust gases out of the cylinder through the exhaust valve.

Fuel injection in BS6 vehicles involves electronically controlled injectors to deliver precise amounts of fuel into the combustion chamber.

• Fuel injection system replaces carburetors in modern vehicles

• Injector sprays fuel directly into the combustion chamber

• BS6 vehicles have advanced electronic control units to optimize fuel delivery

• Injector timing and duration are controlled by the ECU for efficient combustion

• Fuel injection improves fuel efficiency and reduces emissions compa...read more

Improving dealer profitability can be achieved through various strategies such as increasing sales volume, reducing costs, and enhancing customer satisfaction.

• Increasing sales volume by implementing effective marketing strategies and promotions

• Reducing costs through efficient inventory management and streamlined operations

• Enhancing customer satisfaction by providing excellent service and support

• Offering training and support to dealers to improve their sales skills and product...read more

To improve customer retention, focus on providing excellent customer service, building strong relationships, offering loyalty programs, and seeking feedback for continuous improvement.

• Provide excellent customer service to meet and exceed customer expectations

• Build strong relationships with customers to increase loyalty and trust

• Offer loyalty programs or incentives to encourage repeat business

• Seek feedback from customers to identify areas for improvement and address any issues...read more

BS6 vehicles follow stricter emission norms compared to BS4 vehicles.

• BS6 vehicles use advanced emission control technologies like selective catalytic reduction (SCR) and diesel particulate filter (DPF).

• They have lower levels of harmful emissions like nitrogen oxides (NOx), particulate matter (PM), and hydrocarbons (HC).

• BS6 vehicles require the use of cleaner fuels like BS6-compliant petrol and diesel for optimal performance.

• The implementation of BS6 norms aims to reduce air p...read more

Improving customer satisfaction can be achieved through better communication, personalized service, and timely resolution of issues.

• Enhance communication channels to address customer needs and concerns effectively

• Provide personalized service by understanding individual preferences and tailoring solutions accordingly

• Ensure timely resolution of issues by responding promptly and following up to ensure satisfaction

• Seek feedback from customers regularly to identify areas for impro...read more

Fuel injection is a system in internal combustion engines that delivers fuel into the combustion chamber with precision.

• Fuel injection replaces carburetors in modern vehicles

• It improves fuel efficiency and reduces emissions

• There are different types of fuel injection systems such as direct injection and port injection

A petrol engine works by mixing air and fuel in a combustion chamber, igniting the mixture with a spark plug, and converting the energy released into mechanical power.

• Air and fuel are mixed in the carburetor or fuel injection system

• The mixture is compressed in the cylinder

• The spark plug ignites the mixture, causing an explosion

• The explosion pushes the piston down, turning the crankshaft

• The crankshaft converts the linear motion into rotational motion to power the vehicle