Ather Energy Customer Relationship Manager Interview Questions and Answers

Q1. Basic questions- tell me about yourself.
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Q2. How you will tackle angry customers?
Ans. 
I will listen to their concerns, empathize with them, and offer a solution to their problem.
• Listen actively to their complaints

• Empathize with their situation

• Offer a solution to their problem

• Apologize for any inconvenience caused

• Remain calm and professional

• Follow up with the customer to ensure their satisfaction
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Q3. How u will tackle if customer is screaming and his vehicle is not ready?
Ans. 
I will remain calm and empathetic, apologize for the inconvenience, and offer a solution.
• Listen actively to the customer's concerns and acknowledge their frustration.

• Apologize for the inconvenience caused and assure them that their vehicle will be ready as soon as possible.

• Offer a solution such as a loaner car or a discount on the service.

• Follow up with the customer to ensure their satisfaction and address any further ...read more
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Q4. If customer is getting your calls again and again ,so he started shouting .what you will do?
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Q5. How soon you can join?
Ans. 
I can join within 2 weeks.
• I am currently serving a notice period of 2 weeks.

• I have completed all my pending projects and can start immediately.

• I am flexible with the joining date and can adjust as per the company's requirement.
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Q6. Why you want to come in automobile sector.?
Ans. 
I am passionate about the automobile industry and its impact on people's lives.
• Fascinated by the advancements in automotive technology

• Enjoy working with people and helping them find the right vehicle

• Thrilled by the fast-paced and dynamic nature of the industry

• Believe in the importance of building strong customer relationships

• Excited about contributing to the growth and success of automobile companies
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Q1. About my self introduction
Ans. 
My self veena. H. G Coming from Bannur town graduated in university of mysore in BA degree Experienced 1 year in BB motors Mandya( bajaj 3 wheeler showroom ) As a sales executive,
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Q2. About work experience
Ans. 
One year Experience in automobile field as a sales executive
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Q1. About quiting reason of last job
Ans. 
No esi pf provided so that
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Q2. About salary in last job
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Q1. About traveling
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Q2. About experience and about vehicle
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Q1. About family and work mainten
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Q2. About field, and office work and vehicle sales and target
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Q1. About your self
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Q2. About your experience
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Q1. About salary expectation
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Q2. About job responsibility
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Q1. Tell me about your self, Sell me this phone, Selling channels,
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Q2. How can you sell a car. How to evaluate a customer
Ans. 
To sell a car, evaluate the customer's needs and preferences, offer a test drive, and highlight the car's features and benefits.
• Ask the customer about their budget, lifestyle, and driving habits to determine their needs

• Offer a test drive to allow the customer to experience the car's performance and comfort

• Highlight the car's features and benefits, such as fuel efficiency, safety ratings, and technology

• Address any conce...read more
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Q1. Different types of kia vehicle
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Q2. Service related questions
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Q1. Basic questions- tell me about yourself.
Add your answer
Q2. How you will tackle angry customers?
Ans. 
I will listen to their concerns, empathize with them, and offer a solution to their problem.
• Listen actively to their complaints

• Empathize with their situation

• Offer a solution to their problem

• Apologize for any inconvenience caused

• Remain calm and professional

• Follow up with the customer to ensure their satisfaction
Answered by AI
Add your answer
Q3. How u will tackle if customer is screaming and his vehicle is not ready?
Ans. 
I will remain calm and empathetic, apologize for the inconvenience, and offer a solution.
• Listen actively to the customer's concerns and acknowledge their frustration.

• Apologize for the inconvenience caused and assure them that their vehicle will be ready as soon as possible.

• Offer a solution such as a loaner car or a discount on the service.

• Follow up with the customer to ensure their satisfaction and address any further ...read more
Answered by AI
Add your answer
Q4. If customer is getting your calls again and again ,so he started shouting .what you will do?
Add your answer
Q5. How soon you can join?
Ans. 
I can join within 2 weeks.
• I am currently serving a notice period of 2 weeks.

• I have completed all my pending projects and can start immediately.

• I am flexible with the joining date and can adjust as per the company's requirement.
Answered by AI
Add your answer
Q6. Why you want to come in automobile sector.?
Ans. 
I am passionate about the automobile industry and its impact on people's lives.
• Fascinated by the advancements in automotive technology

• Enjoy working with people and helping them find the right vehicle

• Thrilled by the fast-paced and dynamic nature of the industry

• Believe in the importance of building strong customer relationships

• Excited about contributing to the growth and success of automobile companies
Answered by AI
Add your answer

They asked about each other on their self introduction

Q1. Interview each one individually
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Q2. Tell me about your self
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Q3. What is the purpose for applying this job
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Q4. What do you want to pursue in your life
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Q5. How do you treat your collueges
Ans. 
I treat my colleagues with respect, kindness, and professionalism.
• I always communicate openly and honestly with my colleagues.

• I actively listen to their ideas and feedback.

• I offer support and assistance when needed.

• I celebrate their successes and milestones.

• I maintain a positive and collaborative attitude in the workplace.
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Q1. Explained about work and benifits in job
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Q1. What were the timings in your previous job
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Q2. What is your motivation towards your job
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Q3. What do you want to do in this job
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Q1. Tell me about yourself
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Q2. How to manage the people
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Q1. Tell me about yourself
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Q1. Tell me about yourself
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Q1. Tell me about yourself
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Q1. Tell me about yourself
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Q1. Tell me about yourself
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Q1. Tell me about yourself
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