Incheon Motors Customer Relationship Manager Interview Questions and Answers

Q1. Basic questions- tell me about yourself.
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Q2. How you will tackle angry customers?
Ans. 
I will listen to their concerns, empathize with them, and offer a solution to their problem.
• Listen actively to their complaints

• Empathize with their situation

• Offer a solution to their problem

• Apologize for any inconvenience caused

• Remain calm and professional

• Follow up with the customer to ensure their satisfaction
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Q3. How u will tackle if customer is screaming and his vehicle is not ready?
Ans. 
I will remain calm and empathetic, apologize for the inconvenience, and offer a solution.
• Listen actively to the customer's concerns and acknowledge their frustration.

• Apologize for the inconvenience caused and assure them that their vehicle will be ready as soon as possible.

• Offer a solution such as a loaner car or a discount on the service.

• Follow up with the customer to ensure their satisfaction and address any further ...read more
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Q4. If customer is getting your calls again and again ,so he started shouting .what you will do?
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Q5. How soon you can join?
Ans. 
I can join within 2 weeks.
• I am currently serving a notice period of 2 weeks.

• I have completed all my pending projects and can start immediately.

• I am flexible with the joining date and can adjust as per the company's requirement.
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Q6. Why you want to come in automobile sector.?
Ans. 
I am passionate about the automobile industry and its impact on people's lives.
• Fascinated by the advancements in automotive technology

• Enjoy working with people and helping them find the right vehicle

• Thrilled by the fast-paced and dynamic nature of the industry

• Believe in the importance of building strong customer relationships

• Excited about contributing to the growth and success of automobile companies
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Q1. About my self introduction
Ans. 
My self veena. H. G Coming from Bannur town graduated in university of mysore in BA degree Experienced 1 year in BB motors Mandya( bajaj 3 wheeler showroom ) As a sales executive,
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Q2. About work experience
Ans. 
One year Experience in automobile field as a sales executive
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Q1. About quiting reason of last job
Ans. 
No esi pf provided so that
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Q2. About salary in last job
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Q1. About traveling
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Q2. About experience and about vehicle
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Q1. About family and work mainten
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Q2. About field, and office work and vehicle sales and target
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Q1. You have experience other company
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Q2. Tell about your self
Ans. 
Experienced Relationship Manager with a proven track record in building and maintaining client relationships.
• Over 5 years of experience in relationship management

• Strong communication and interpersonal skills

• Ability to analyze client needs and provide tailored solutions

• Successfully increased client retention by 20% in previous role
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Q3. What are choosing career
Ans. 
Choosing a career involves considering personal interests, skills, values, and goals to find a fulfilling and rewarding path.
• Consider your passions and interests

• Assess your skills and strengths

• Reflect on your values and what is important to you

• Set clear goals and objectives for your career

• Research different career options and industries

• Seek advice from mentors or career counselors

• Gain relevant experience through intern...read more
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Q4. How to sale experience
Ans. 
To sell experience, focus on highlighting the benefits, emotions, and outcomes that the customer will gain from the experience.
• Emphasize the unique features and value of the experience

• Connect the experience to the customer's needs and desires

• Use storytelling to create an emotional connection

• Provide social proof and testimonials from satisfied customers

• Offer a trial or sample to let customers experience it firsthand
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IQ level basic question

Q1. Introduction details
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Q1. Previous experience with past company
Ans. Was not so great , treated as a slave
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Q1. Asked about to my self and Current company and work profile and work responsibility and reason for chage the job
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Q2. Asked about to maruti Suzuki company and and products
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Asked about your self and checked your confidence lable and product selling confidence lable.

Q1. Asked about self and experience
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Q2. Self and experience, this job eligible or not
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Q3. Family background
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Q1. Basic questions- tell me about yourself.
Add your answer
Q2. How you will tackle angry customers?
Ans. 
I will listen to their concerns, empathize with them, and offer a solution to their problem.
• Listen actively to their complaints

• Empathize with their situation

• Offer a solution to their problem

• Apologize for any inconvenience caused

• Remain calm and professional

• Follow up with the customer to ensure their satisfaction
Answered by AI
Add your answer
Q3. How u will tackle if customer is screaming and his vehicle is not ready?
Ans. 
I will remain calm and empathetic, apologize for the inconvenience, and offer a solution.
• Listen actively to the customer's concerns and acknowledge their frustration.

• Apologize for the inconvenience caused and assure them that their vehicle will be ready as soon as possible.

• Offer a solution such as a loaner car or a discount on the service.

• Follow up with the customer to ensure their satisfaction and address any further ...read more
Answered by AI
Add your answer
Q4. If customer is getting your calls again and again ,so he started shouting .what you will do?
Add your answer
Q5. How soon you can join?
Ans. 
I can join within 2 weeks.
• I am currently serving a notice period of 2 weeks.

• I have completed all my pending projects and can start immediately.

• I am flexible with the joining date and can adjust as per the company's requirement.
Answered by AI
Add your answer
Q6. Why you want to come in automobile sector.?
Ans. 
I am passionate about the automobile industry and its impact on people's lives.
• Fascinated by the advancements in automotive technology

• Enjoy working with people and helping them find the right vehicle

• Thrilled by the fast-paced and dynamic nature of the industry

• Believe in the importance of building strong customer relationships

• Excited about contributing to the growth and success of automobile companies
Answered by AI
Add your answer