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Astra Global Business Customer Care Executive Interview Questions and Answers

Updated 30 Jun 2022

Astra Global Business Customer Care Executive Interview Experiences

1 interview found

I applied via Referral and was interviewed in Dec 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. About myself and what is your highest qualification

Interview Preparation Tips

Interview preparation tips for other job seekers - About myself is one of the most important questions in any interview and your job related query also

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduce yourself
  • Q2. Why should I hire you
Round 2 - Aptitude Test 

A customer service aptitude test is a standardized assessment designed to evaluate a candidate's suitability for customer service roles. It assesses a range of skills and traits crucial for providing excellent customer support.

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. What is a Business Process Outsourcing (BPO)?
  • Ans. 

    BPO is the practice of contracting specific business tasks to a third-party service provider.

    • BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

    • Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.

    • Popular BPO destinations include India, the Philippines, and Eastern Europe.

    • Examples of BPO companies include Accenture, Conve

  • Answered by AI
  • Q2. What motivates you to pursue this job?
  • Ans. 

    I am motivated to pursue a career as a Customer Care Executive because I enjoy helping others and resolving issues to ensure customer satisfaction.

    • I have a passion for providing excellent customer service and building positive relationships with customers.

    • I am motivated by the opportunity to make a difference in someone's day by resolving their concerns and providing support.

    • I enjoy the challenge of problem-solving and...

  • Answered by AI
  • Q3. How much salary did you expect?
  • Ans. 

    I am looking for a competitive salary that reflects my experience and skills in customer care.

    • I am open to discussing salary based on the responsibilities and expectations of the role.

    • I have researched the average salary range for Customer Care Executives in this industry.

    • I am looking for a salary that is commensurate with my qualifications and experience.

    • I am also interested in discussing benefits and opportunities fo

  • Answered by AI
  • Q4. What are the main kpi in bpo
  • Ans. 

    Key Performance Indicators (KPIs) in a BPO are metrics used to measure the performance and success of the operations.

    • Average Handle Time (AHT) - measures the average time taken to handle a customer query or concern.

    • First Call Resolution (FCR) - measures the percentage of customer issues resolved on the first call.

    • Customer Satisfaction Score (CSAT) - measures the satisfaction level of customers with the service provided...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Put in diligent effort, as hard work consistently yields rewards.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Aptitude test this is often the initial screening round to assess a candidate s problem solving skills logical reasoning and basic knowledge.however without more specific information it's difficult to pinpoint exactly which option is round 1

Round 2 - Assignment 

Assignment round 2 given the projects problem solving & find solution

Round 3 - Case Study 

Case study interview and technical any problem is occurring that time total case studing and find the solution .that is called case study.it is my knowledge.

Interview Preparation Tips

Interview preparation tips for other job seekers - Jio company haven very good qualities.many opportunities is there.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - Group Discussion 

Group discussion is the best.

Round 2 - HR 

(2 Questions)

  • Q1. What is your responsibility
  • Q2. I will the best product
Round 3 - One-on-one 

(2 Questions)

  • Q1. What is the best time
  • Q2. What is the fascible
Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - Assignment 

Short-answer questions, story-based questions, and aptitude tests:

Round 2 - Coding Test 

The second round was more in-depth and rigorous than the first interview. It involved meeting with different team members, and may have included technical tests, assessments, or task-based simulations.

Interview Preparation Tips

Interview preparation tips for other job seekers - Create a plan: Before you start looking for a job, make a plan and set goals.

Be strategic: Focus on quality over quantity. Make a list of potential employers and only apply to positions you're excited about.

Research: Research companies in your industry and how they align with what you want in an employer.

Prepare: Prepare for interview questions by reviewing common ones and how to respond to them.

Network: Networking can be a big help to job seekers.
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about social media
  • Ans. 

    Social media refers to online platforms where users can create and share content, connect with others, and engage in virtual communities.

    • Social media platforms include Facebook, Instagram, Twitter, LinkedIn, and TikTok.

    • Users can share photos, videos, status updates, and links on social media.

    • Social media allows for real-time communication and interaction with a global audience.

    • Businesses use social media for marketing,...

  • Answered by AI
  • Q2. Tell me about the movie that you recently watched
  • Ans. 

    I recently watched the movie 'The Shawshank Redemption'

    • The movie is based on a Stephen King novella

    • It follows the story of a banker who is wrongly convicted of murder and his experiences in Shawshank State Penitentiary

    • Themes of hope, friendship, and redemption are central to the plot

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - One of the worst interview process. They don't let us know the results. Just doing interview to fullfill their targets. Will take interview for just corporate formality
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. INTRODUCE YOURSELF
  • Q2. QUESTIONS REGARING RBI GUIDELINES, MARKET CAPITALISATION ,BASIC BANKING TERMS
Round 2 - Aptitude Test 

MATHS, REASONING , PERSONALITY TEST

Round 3 - HR 

(1 Question)

  • Q1. ABOUT THE COMPANY
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. About qualification
  • Q2. About experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Try Trr still u succeed
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.

    • I have over 5 years of experience in customer service roles

    • I am skilled in active listening and problem-solving

    • I have a track record of exceeding customer satisfaction goals

    • I am proficient in using CRM systems and handling high call volumes

  • Answered by AI
  • Q2. Who was your ideal person
  • Ans. 

    My ideal person is someone who is empathetic, patient, and a good listener.

    • Empathetic - able to understand and share the feelings of others

    • Patient - able to remain calm and composed in challenging situations

    • Good listener - attentive and responsive to the needs of others

    • Example: A mentor who guided me through difficult times with compassion and wisdom

  • Answered by AI

Astra Global Business Interview FAQs

How many rounds are there in Astra Global Business Customer Care Executive interview?
Astra Global Business interview process usually has 1 rounds. The most common rounds in the Astra Global Business interview process are One-on-one Round.

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