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Artech Infosystems Service Desk Analyst 1 Interview Questions and Answers
Artech Infosystems Service Desk Analyst 1 Interview Experiences
1 interview found
I applied via Referral and was interviewed in Aug 2021. There were 2 interview rounds.
(6 Questions)
- Q1. What are your strengths and weaknesses?
- Q2. Share details of your previous job.
- Q3. Why should we hire you?
- Ans.
I have the necessary skills, experience, and attitude to excel in this role.
I have a strong technical background and extensive knowledge of IT systems and software.
I have excellent problem-solving and troubleshooting skills, which are essential for resolving customer issues effectively.
I am a great communicator and can effectively explain technical concepts to non-technical users.
I am highly organized and can manage mu...
- Q4. What is your family background?
- Q5. What are your salary expectations?
- Q6. Tell me about yourself.
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I applied via Referral and was interviewed before May 2023. There was 1 interview round.
(1 Question)
- Q1. What are your strength and weaknesses?
Service Desk Analyst Interview Questions & Answers
Bounteous x Accolite
Anonymous
posted on 15 Oct 2021
I applied via Naukri.com and was interviewed in Apr 2021. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. About the Service desk
- Q2. About previous Project
- Q3. How to handle a Frustrated user
- Ans.
Acknowledge their frustration, actively listen, empathize, apologize, offer a solution or escalate if necessary.
Remain calm and professional
Use active listening skills
Empathize with the user's frustration
Apologize for any inconvenience caused
Offer a solution or escalate to a higher level of support if necessary
Provide clear and concise communication throughout the interaction
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Nov 2019. There were 5 interview rounds.
Interview Questionnaire
3 Questions
- Q1. What do you do?
- Q2. What would you like to do?
- Q3. What is new in you than make diff from others?
Interview Preparation Tips
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