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I applied via Naukri.com and was interviewed in Apr 2021. There was 1 interview round.
Acknowledge their frustration, actively listen, empathize, apologize, offer a solution or escalate if necessary.
Remain calm and professional
Use active listening skills
Empathize with the user's frustration
Apologize for any inconvenience caused
Offer a solution or escalate to a higher level of support if necessary
Provide clear and concise communication throughout the interaction
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posted on 7 Dec 2022
I applied via Naukri.com and was interviewed in Nov 2022. There were 3 interview rounds.
ITIL stands for Information Technology Infrastructure Library, a set of best practices for IT service management.
ITIL provides a framework for organizations to plan, deliver, and support IT services.
It consists of five core publications covering different aspects of IT service management.
ITIL processes include incident management, problem management, change management, and more.
ITIL helps organizations improve efficien...
posted on 22 Jan 2024
posted on 7 Dec 2022
I applied via Naukri.com and was interviewed in Nov 2022. There were 3 interview rounds.
I applied via Naukri.com and was interviewed in Mar 2021. There were 3 interview rounds.
I applied via Naukri.com and was interviewed in Aug 2019. There were 3 interview rounds.
To recover from a locked system without password, use password reset disk or boot from external media.
Use password reset disk if created beforehand
Boot from external media and reset password
Use command prompt to reset password
Contact IT support for assistance
DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices on a network.
DHCP is used to simplify network administration by automatically assigning IP addresses to devices on a network.
It allows devices to join a network and obtain an IP address without manual configuration.
DHCP servers can also assign other network configuration information, such as ...
DNN stands for DotNetNuke, a web content management system based on Microsoft .NET.
DNN is a popular CMS used for creating and managing websites.
It is based on Microsoft .NET framework and written in VB.NET or C#.
DNN offers a range of features including content management, user management, and site administration.
It has a large community of developers and users who contribute to its development and support.
Some examples...
MS Outlook configuration at exchange level involves setting up email accounts, managing permissions, and configuring security settings.
Exchange server must be configured to allow Outlook access
Email accounts must be created and configured with appropriate settings
Permissions must be set for users and groups
Security settings must be configured to prevent unauthorized access
Examples include setting up shared mailboxes, c...
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