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Bounteous x Accolite Service Desk Analyst Interview Questions and Answers

Updated 15 Oct 2021

Bounteous x Accolite Service Desk Analyst Interview Experiences

1 interview found

I applied via Naukri.com and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. About the Service desk
  • Q2. About previous Project
  • Q3. How to handle a Frustrated user
  • Ans. 

    Acknowledge their frustration, actively listen, empathize, apologize, offer a solution or escalate if necessary.

    • Remain calm and professional

    • Use active listening skills

    • Empathize with the user's frustration

    • Apologize for any inconvenience caused

    • Offer a solution or escalate to a higher level of support if necessary

    • Provide clear and concise communication throughout the interaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - interview went quite well , and key to crack any interview is Confidence and Courage and little bit of time management and Presence of time .

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Technical question only related to my role
Round 3 - Technical 

(1 Question)

  • Q1. Same related to my roles and responsibilities

Interview Preparation Tips

Interview preparation tips for other job seekers - They asked me on many more technical things and i answered to every thing and in the end if the interview recruiter also in positive mood but they rejected me i dont know why
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Share details of ITIL
  • Ans. 

    ITIL stands for Information Technology Infrastructure Library, a set of best practices for IT service management.

    • ITIL provides a framework for organizations to plan, deliver, and support IT services.

    • It consists of five core publications covering different aspects of IT service management.

    • ITIL processes include incident management, problem management, change management, and more.

    • ITIL helps organizations improve efficien...

  • Answered by AI
  • Q2. Knowledge on SNOW

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep going

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Mostly focused on communication
Round 2 - One-on-one 

(1 Question)

  • Q1. Managerial Round for communication+ technical + overall nature for check if we can work in 24*7 environment.

I applied via Naukri.com and was interviewed in Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Technical question only related to my role
Round 3 - Technical 

(1 Question)

  • Q1. Same related to my roles and responsibilities

Interview Preparation Tips

Interview preparation tips for other job seekers - They asked me on many more technical things and i answered to every thing and in the end if the interview recruiter also in positive mood but they rejected me i dont know why

Interview Questionnaire 

2 Questions

  • Q1. Be prepared about yourself
  • Q2. Explain about your previous office experience

I applied via Naukri.com and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Details about Current role and details about ITIL.

Interview Preparation Tips

Interview preparation tips for other job seekers - Confidence should be best and knowledge level should be high.

I applied via Naukri.com and was interviewed in Aug 2019. There were 3 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. If your System is locked and don't know the password how you recovered?
  • Ans. 

    To recover from a locked system without password, use password reset disk or boot from external media.

    • Use password reset disk if created beforehand

    • Boot from external media and reset password

    • Use command prompt to reset password

    • Contact IT support for assistance

  • Answered by AI
  • Q2. About Active Directory?
  • Q3. What is DHCP?
  • Ans. 

    DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices on a network.

    • DHCP is used to simplify network administration by automatically assigning IP addresses to devices on a network.

    • It allows devices to join a network and obtain an IP address without manual configuration.

    • DHCP servers can also assign other network configuration information, such as ...

  • Answered by AI
  • Q4. What is DNN ?
  • Ans. 

    DNN stands for DotNetNuke, a web content management system based on Microsoft .NET.

    • DNN is a popular CMS used for creating and managing websites.

    • It is based on Microsoft .NET framework and written in VB.NET or C#.

    • DNN offers a range of features including content management, user management, and site administration.

    • It has a large community of developers and users who contribute to its development and support.

    • Some examples...

  • Answered by AI
  • Q5. MS Outlook configuration at exchange level?
  • Ans. 

    MS Outlook configuration at exchange level involves setting up email accounts, managing permissions, and configuring security settings.

    • Exchange server must be configured to allow Outlook access

    • Email accounts must be created and configured with appropriate settings

    • Permissions must be set for users and groups

    • Security settings must be configured to prevent unauthorized access

    • Examples include setting up shared mailboxes, c...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is very friendly and advice you to prepare active directory very thoroughly and outlook configuration.

Skills evaluated in this interview

Bounteous x Accolite Interview FAQs

What are the top questions asked in Bounteous x Accolite Service Desk Analyst interview?

Some of the top questions asked at the Bounteous x Accolite Service Desk Analyst interview -

  1. how to handle a Frustrated u...read more
  2. About the Service d...read more

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