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Tietoevry Service Desk Specialist Interview Questions, Process, and Tips

Updated 22 Jan 2024

Top Tietoevry Service Desk Specialist Interview Questions and Answers

Tietoevry Service Desk Specialist Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Mostly focused on communication
Round 2 - One-on-one 

(1 Question)

  • Q1. Managerial Round for communication+ technical + overall nature for check if we can work in 24*7 environment.

I applied via Naukri.com and was interviewed in Aug 2019. There were 3 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. If your System is locked and don't know the password how you recovered?
  • Ans. 

    To recover from a locked system without password, use password reset disk or boot from external media.

    • Use password reset disk if created beforehand

    • Boot from external media and reset password

    • Use command prompt to reset password

    • Contact IT support for assistance

  • Answered by AI
  • Q2. About Active Directory?
  • Q3. What is DHCP?
  • Ans. 

    DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices on a network.

    • DHCP is used to simplify network administration by automatically assigning IP addresses to devices on a network.

    • It allows devices to join a network and obtain an IP address without manual configuration.

    • DHCP servers can also assign other network configuration information, such as ...

  • Answered by AI
  • Q4. What is DNN ?
  • Ans. 

    DNN stands for DotNetNuke, a web content management system based on Microsoft .NET.

    • DNN is a popular CMS used for creating and managing websites.

    • It is based on Microsoft .NET framework and written in VB.NET or C#.

    • DNN offers a range of features including content management, user management, and site administration.

    • It has a large community of developers and users who contribute to its development and support.

    • Some examples...

  • Answered by AI
  • Q5. MS Outlook configuration at exchange level?
  • Ans. 

    MS Outlook configuration at exchange level involves setting up email accounts, managing permissions, and configuring security settings.

    • Exchange server must be configured to allow Outlook access

    • Email accounts must be created and configured with appropriate settings

    • Permissions must be set for users and groups

    • Security settings must be configured to prevent unauthorized access

    • Examples include setting up shared mailboxes, c...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is very friendly and advice you to prepare active directory very thoroughly and outlook configuration.

Skills evaluated in this interview

Service Desk Specialist Interview Questions Asked at Other Companies

asked in Tietoevry
Q1. If your System is locked and don't know the password how you reco ... read more
asked in Astreya
Q2. What is customer service. Give an example of excellent customer s ... read more
Q3. How to troubleshoot application issue from the Network proactive
asked in Tietoevry
Q4. MS Outlook configuration at exchange level?
Q5. How to handle P1 case

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Tell us about yourself
  • Ans. 

    I am a dedicated and experienced Desktop Support Engineer with a passion for troubleshooting and resolving technical issues.

    • Over 5 years of experience in providing desktop support to end users

    • Proficient in diagnosing and resolving hardware and software issues

    • Strong communication skills to effectively communicate with users and IT teams

    • Certified in ITIL and CompTIA A+

    • Experience in setting up and configuring new hardware

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Test
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Aug 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

An aptitude test is an exam used to determine an individual's skill or propensity to succeed in a given activity. Aptitude tests assume that individuals have inherent strengths and weaknesses and have a natural inclination toward success or failure in specific areas based on their innate characteristics

Round 3 - Group Discussion 

Group discussion (GD) is a comprehensive technique to judge the suitability of an individual and his appropriateness for admission, scholarship, job, etc. GD assesses the overall personality – thoughts, feelings and behaviour - of an individual in a group.

Round 4 - HR 

(1 Question)

  • Q1. Why did you decide to apply to this role? What experience do you have that would be relevant to this role? Tell me about your experience in … What did you like most about the job description? Why are you l...
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - Assignment 

My recruiter had me do an assessment prior to moving forward to see if I would qualify for the role.

Interview Preparation Tips

Topics to prepare for TEKsystems Desktop Administrator interview:
  • Windows Administration
  • OS Installation
  • Hardware Installation

I applied via Naukri.com and was interviewed in Aug 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. DHCP DNS ADDS AZURE Related
  • Q2. Complete structure of DHCP and dns
  • Ans. 

    DHCP assigns IP addresses to devices, while DNS resolves domain names to IP addresses.

    • DHCP stands for Dynamic Host Configuration Protocol

    • DHCP server assigns IP addresses to devices on a network

    • DNS stands for Domain Name System

    • DNS resolves domain names to IP addresses

    • DNS server maintains a database of domain names and their corresponding IP addresses

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare little bit depth

Skills evaluated in this interview

Tietoevry Interview FAQs

How many rounds are there in Tietoevry Service Desk Specialist interview?
Tietoevry interview process usually has 2 rounds. The most common rounds in the Tietoevry interview process are Technical and One-on-one Round.
How to prepare for Tietoevry Service Desk Specialist interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tietoevry. The most common topics and skills that interviewers at Tietoevry expect are ITIL and Service Desk.
What are the top questions asked in Tietoevry Service Desk Specialist interview?

Some of the top questions asked at the Tietoevry Service Desk Specialist interview -

  1. If your System is locked and don't know the password how you recover...read more
  2. MS Outlook configuration at exchange lev...read more
  3. What is DH...read more

Tell us how to improve this page.

Tietoevry Service Desk Specialist Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
Join Tietoevry We create purposeful technology that reinvents the world for good.

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Tietoevry Service Desk Specialist Salary
based on 50 salaries
₹3 L/yr - ₹5.5 L/yr
33% less than the average Service Desk Specialist Salary in India
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Tietoevry Service Desk Specialist Reviews and Ratings

based on 4 reviews

5.0/5

Rating in categories

4.5

Skill development

5.0

Work-life balance

4.0

Salary

4.5

Job security

5.0

Company culture

4.0

Promotions

4.9

Work satisfaction

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