Orange Business Service Desk Specialist Interview Questions, Process, and Tips

To troubleshoot application issue from the Network proactive, follow these steps:

• Check network connectivity

• Verify DNS settings

• Check firewall settings

• Check for any recent changes made to the network or application

• Use network monitoring tools to identify any issues

• Check application logs for any errors or warnings

• Try restarting the application or server

• Contact the application vendor for support

Handling a P1 case involves immediate response and resolution to minimize impact on users.

• Acknowledge the P1 case promptly and inform the user about the priority level.

• Gather all necessary information from the user to understand the issue.

• Escalate the case to the appropriate team or individual with the required expertise.

• Provide regular updates to the user regarding the progress and estimated resolution time.

• Ensure pro...read more