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Orange Business Service Desk Specialist Interview Questions, Process, and Tips

Updated 5 Apr 2024

Top Orange Business Service Desk Specialist Interview Questions and Answers

Orange Business Service Desk Specialist Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. About work experience
Round 2 - Technical 

(1 Question)

  • Q1. Previous work experience
Round 3 - HR 

(1 Question)

  • Q1. Salary negotiation and joining details

Interview Preparation Tips

Topics to prepare for Orange Business Service Desk Specialist interview:
  • tehnical
Interview preparation tips for other job seekers - na

Interview Questionnaire 

4 Questions

  • Q1. Live scenario based questions
  • Q2. How to troubleshoot application issue from the Network proactive
  • Ans. 

    To troubleshoot application issue from the Network proactive, follow these steps:

    • Check network connectivity

    • Verify DNS settings

    • Check firewall settings

    • Check for any recent changes made to the network or application

    • Use network monitoring tools to identify any issues

    • Check application logs for any errors or warnings

    • Try restarting the application or server

    • Contact the application vendor for support

  • Answered by AI
  • Q3. How to handle P1 case
  • Ans. 

    Handling a P1 case involves immediate response and resolution to minimize impact on users.

    • Acknowledge the P1 case promptly and inform the user about the priority level.

    • Gather all necessary information from the user to understand the issue.

    • Escalate the case to the appropriate team or individual with the required expertise.

    • Provide regular updates to the user regarding the progress and estimated resolution time.

    • Ensure pro...

  • Answered by AI
  • Q4. BGP attributes

Skills evaluated in this interview

Service Desk Specialist Interview Questions Asked at Other Companies

asked in Tietoevry
Q1. If your System is locked and don't know the password how you reco ... read more
asked in Astreya
Q2. What is customer service. Give an example of excellent customer s ... read more
Q3. How to troubleshoot application issue from the Network proactive
asked in Tietoevry
Q4. MS Outlook configuration at exchange level?
Q5. How to handle P1 case
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Current job tasks CCNA
  • Ans. 

    My current job tasks include utilizing my CCNA certification to troubleshoot network issues and provide technical support to end-users.

    • Troubleshoot network issues

    • Provide technical support to end-users

    • Utilize CCNA certification

    • Maintain accurate records of service requests and resolutions

  • Answered by AI
  • Q2. Describe ITIL process
  • Ans. 

    ITIL is a framework for IT service management that aims to align IT services with the needs of the business.

    • ITIL stands for Information Technology Infrastructure Library

    • It consists of five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement

    • ITIL processes include Incident Management, Problem Management, Change Management, Release Management, and S...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident on your answers & don't try to bluff your interviewer.

Skills evaluated in this interview

Interview questions from similar companies

I applied via Company Website and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions on Java,SQL,some trending technologies(IOT,Big data),pattern questions, programming questions with different approaches.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basics of DSA, have knowledge about the databases, some common dml ,ddl statements, programming knowledge of a particular language like C,Java, python,etc...have good command on oops concepts... little bit of frameworks knowledge will also help

I applied via Newspaper Ad and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 
Round 2 - Technical 

(1 Question)

  • Q1. Basic questions of java.
Round 3 - HR 

(1 Question)

  • Q1. Intro and other hr related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Cover the basic questions regarding the programming language.

I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Puzzles, Psychometric Test

Round 2 - One-on-one 

(1 Question)

  • Q1. Some water in 3 Jars question, you had to measure out 5L correctly

Interview Preparation Tips

Interview preparation tips for other job seekers - Make the interview interactive, I got this input from another Senior. Before i went into the interview room the volunteers were telling all those who goes into Room No 1 is screwed. I was praying i don't get room no 1. But fortunately for me I got room no 1 because when the interviewer gave me the puzzle and handed over pen and paper he went back to relax his posture and when i explained i will fill the 5L Jar first, he immediately came forward to listen to me, at that moment i knew i got the job because i felt the previous candidates never made their interview interactive and that's why he went back to relax his posture.

I applied via Company Website and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

First round was coding as well as aptitude done together went well I guess focusing on codes helps a lot.

Round 2 - Technical 

(1 Question)

  • Q1. 2nd round included tr and mr round went quite enegritic

Interview Preparation Tips

Interview preparation tips for other job seekers - Resume skills matters a lot don't fill resume the technologies you don't even aware of

I was interviewed before Jun 2016.

Interview Questionnaire 

4 Questions

  • Q1. Tell me something about yourself
  • Ans. 

    I am a passionate software developer with 5 years of experience in web development and a strong background in computer science.

    • 5 years of experience in web development

    • Strong background in computer science

    • Passionate about software development

  • Answered by AI
  • Q2. Questions related to project I have worked on during college days
  • Q3. Core Java concepts
  • Q4. Why do you use two mobile numbers
  • Ans. 

    To separate personal and professional calls, and to ensure availability and accessibility.

    • Separate personal and professional calls

    • Ensure availability and accessibility

    • Maintain work-life balance

    • Avoid mixing personal and work-related contacts

  • Answered by AI

Interview Preparation Tips

Round: Test
Total Questions: 60

College Name: Watumull Institute Of Electronics Engineering And Computer Technology ( WIEECT )

I was interviewed in Sep 2016.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself
  • Ans. 

    I am a passionate software developer with experience in Java, Python, and web development.

    • Experienced in Java, Python, and web development technologies

    • Strong problem-solving skills and ability to work in a team

    • Completed multiple projects including a web-based inventory management system

  • Answered by AI
  • Q2. Simple coding questions..Basically pattern.
  • Q3. And also they will ask about your projects.

Interview Preparation Tips

Round: Test
Experience: 60 multiple choice questions so have to manage time carefully.
Tips: Have to give equal importance to all the sections..So try to do well in all section.
Duration: 1 hour 30 minutes
Total Questions: 60

Round: Technical + HR Interview
Experience: Don't panic...Only write those things that you know in your resume.

Skills: Smart Coding
College Name: Jaypee Institute Of Information Technology, Noida

I was interviewed in May 2017.

Interview Preparation Tips

Round: Test
Total Questions: 20

Round: Group Discussion
Duration: 1 hour

Skills: Coding Skills And Knowledge On Data Structures

Orange Business Interview FAQs

How many rounds are there in Orange Business Service Desk Specialist interview?
Orange Business interview process usually has 2-3 rounds. The most common rounds in the Orange Business interview process are Technical, Resume Shortlist and One-on-one Round.
How to prepare for Orange Business Service Desk Specialist interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Orange Business. The most common topics and skills that interviewers at Orange Business expect are customer support, Firewall, Service Desk, Operations and CCNA.
What are the top questions asked in Orange Business Service Desk Specialist interview?

Some of the top questions asked at the Orange Business Service Desk Specialist interview -

  1. How to troubleshoot application issue from the Network proact...read more
  2. How to handle P1 c...read more
  3. Describe ITIL proc...read more

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Orange Business Service Desk Specialist Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more

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Orange Business Service Desk Specialist Salary
based on 124 salaries
₹4 L/yr - ₹8.3 L/yr
7% more than the average Service Desk Specialist Salary in India
View more details

Orange Business Service Desk Specialist Reviews and Ratings

based on 13 reviews

4.3/5

Rating in categories

3.8

Skill development

4.3

Work-life balance

4.2

Salary

4.5

Job security

4.3

Company culture

3.8

Promotions

4.0

Work satisfaction

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