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Orange Business Service Desk Specialist Interview Questions, Process, and Tips
Top Orange Business Service Desk Specialist Interview Questions and Answers
- Q1. How to troubleshoot application issue from the Network proactive
- Q2. How to handle P1 case
- Q3. Describe ITIL process
Orange Business Service Desk Specialist Interview Experiences
3 interviews found
Selected
I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 3 interview rounds.
(1 Question)
- Q1. About work experience
(1 Question)
- Q1. Previous work experience
(1 Question)
- Q1. Salary negotiation and joining details
Interview Preparation Tips
- tehnical
Interview Questionnaire
4 Questions
- Q1. Live scenario based questions
- Q2. How to troubleshoot application issue from the Network proactive
- Ans.
To troubleshoot application issue from the Network proactive, follow these steps:
Check network connectivity
Verify DNS settings
Check firewall settings
Check for any recent changes made to the network or application
Use network monitoring tools to identify any issues
Check application logs for any errors or warnings
Try restarting the application or server
Contact the application vendor for support
- Q3. How to handle P1 case
- Ans.
Handling a P1 case involves immediate response and resolution to minimize impact on users.
Acknowledge the P1 case promptly and inform the user about the priority level.
Gather all necessary information from the user to understand the issue.
Escalate the case to the appropriate team or individual with the required expertise.
Provide regular updates to the user regarding the progress and estimated resolution time.
Ensure pro...
- Q4. BGP attributes
Skills evaluated in this interview
Selected
I applied via Recruitment Consulltant and was interviewed before Jan 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Current job tasks CCNA
- Ans.
My current job tasks include utilizing my CCNA certification to troubleshoot network issues and provide technical support to end-users.
Troubleshoot network issues
Provide technical support to end-users
Utilize CCNA certification
Maintain accurate records of service requests and resolutions
- Q2. Describe ITIL process
- Ans.
ITIL is a framework for IT service management that aims to align IT services with the needs of the business.
ITIL stands for Information Technology Infrastructure Library
It consists of five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement
ITIL processes include Incident Management, Problem Management, Change Management, Release Management, and S...
Interview Preparation Tips
Skills evaluated in this interview
Top trending discussions
Interview questions from similar companies
I was interviewed in Jan 2025.
(1 Question)
- Q1. Resume shortlisted
(1 Question)
- Q1. Networking basics, Network security
(1 Question)
- Q1. What is VPC in AWS?
1st round was aptitude
After 1 month there was a GD round .
(2 Questions)
- Q1. Introduction , Communication check
- Q2. Computer Networking questions
Mr Peja
Selected
I applied via Referral and was interviewed in Jul 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me a little bit about yourself
- Ans.
I am an experienced IT Engineer with a strong background in network administration and troubleshooting.
Experienced IT Engineer
Strong background in network administration
Skilled in troubleshooting
Proficient in various operating systems and software
Familiar with cybersecurity practices
Excellent problem-solving and communication skills
- Q2. Tell about your strength and weakness
- Ans.
My strength is problem-solving and my weakness is time management.
Strength: I have a strong ability to analyze complex problems and find effective solutions.
Strength: I am skilled in troubleshooting and resolving technical issues.
Weakness: I sometimes struggle with managing my time efficiently and prioritizing tasks.
Weakness: I am working on improving my time management skills by using productivity tools and setting cl...
- Q3. Why you make transition into IT
- Ans.
I transitioned into IT because of my passion for technology and problem-solving.
Passion for technology and problem-solving
Opportunity for growth and advancement
Interest in staying up-to-date with the latest advancements
Ability to contribute to the development of innovative solutions
Examples: Enjoying troubleshooting computer issues, building websites as a hobby
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed before Jan 2022. There were 4 interview rounds.
Basics of your working to check your confidence and knowledge.
(1 Question)
- Q1. Deep interview questions from your resume and according to required profile
(1 Question)
- Q1. Introduction and salary discussion
Interview Preparation Tips
Desktop Support Engineer Interview Questions & Answers
Sutherland Global Services
Anonymous
posted on 4 Mar 2024
Selected
I applied via Walk-in and was interviewed before Mar 2023. There were 2 interview rounds.
(1 Question)
- Q1. Self introduction
(1 Question)
- Q1. Troubleshooting steps for APIPA
- Ans.
APIPA stands for Automatic Private IP Addressing. It is a feature in Windows that allows a computer to automatically assign itself an IP address when a DHCP server is not available.
Check if the computer has an IP address in the range of 169.254.0.1 to 169.254.255.254
Verify if the computer is unable to obtain an IP address from a DHCP server
Ensure that the network cable is properly connected and the DHCP server is funct...
Skills evaluated in this interview
Service Desk Engineer Interview Questions & Answers
Publicis Sapient
Rohit Nagpal
posted on 7 May 2023
Selected
I applied via Naukri.com and was interviewed before May 2022. There were 4 interview rounds.
(2 Questions)
- Q1. Introduction and experience
- Q2. Skills that a candidate aquire
(1 Question)
- Q1. Technical, skills related questions
(1 Question)
- Q1. Diclscuss previous salary, offered salary and other perks
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Orange Business Service Desk Specialist Interview Process
based on 2 interviews
Interview experience
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Orange Business Service Desk Specialist Reviews and Ratings
based on 13 reviews
Rating in categories
|
Network Engineer
358
salaries
|  ₹2.4 L/yr - ₹9.5 L/yr |
|
Technical Consultant
301
salaries
| ₹2.8 L/yr - ₹10.5 L/yr |
|
Senior Technical Consultant
276
salaries
| ₹6 L/yr - ₹21.5 L/yr |
|
Software Engineer
230
salaries
| ₹5 L/yr - ₹16.7 L/yr |
|
Senior Software Engineer
230
salaries
| ₹9.1 L/yr - ₹31 L/yr |
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