9 Orange Business Service Desk Specialist Interview Questions & Answers | Complete Prep Guide 2025

Top Orange Business Service Desk Specialist Interview Questions and Answers

Q1. How to troubleshoot application issue from the Network proactive

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Q2. How to handle P1 case

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Q3. Describe ITIL process

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Orange Business Service Desk Specialist Interview Experiences

3 interviews found

Service Desk Specialist Interview Questions & Answers

Anonymous

posted on 5 Apr 2024

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 3 interview rounds.

Round 1 - One-on-one

(1 Question)

Q1. About work experience

Add your answer

Round 2 - Technical

(1 Question)

Q1. Previous work experience

Add your answer

Round 3 - HR

(1 Question)

Q1. Salary negotiation and joining details

Add your answer

Interview Preparation Tips

Topics to prepare for Orange Business Service Desk Specialist interview:

tehnical

Interview preparation tips for other job seekers - na

Service Desk Specialist Interview Questions & Answers

Anonymous

posted on 13 May 2021

Interview Questionnaire

4 Questions

Q1. Live scenario based questions

Add your answer

Q2. How to troubleshoot application issue from the Network proactive

Ans.

To troubleshoot application issue from the Network proactive, follow these steps:

Check network connectivity
Verify DNS settings
Check firewall settings
Check for any recent changes made to the network or application
Use network monitoring tools to identify any issues
Check application logs for any errors or warnings
Try restarting the application or server
Contact the application vendor for support

Answered by AI

Add your answer

Q3. How to handle P1 case

Ans.

Handling a P1 case involves immediate response and resolution to minimize impact on users.

Acknowledge the P1 case promptly and inform the user about the priority level.
Gather all necessary information from the user to understand the issue.
Escalate the case to the appropriate team or individual with the required expertise.
Provide regular updates to the user regarding the progress and estimated resolution time.
Ensure pro...

Answered by AI

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Q4. BGP attributes

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Skills evaluated in this interview

Service Desk Specialist Interview Questions & Answers

Anonymous

posted on 20 Jan 2023

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Technical

(2 Questions)

Q1. Current job tasks CCNA

Ans.

My current job tasks include utilizing my CCNA certification to troubleshoot network issues and provide technical support to end-users.

Troubleshoot network issues
Provide technical support to end-users
Utilize CCNA certification
Maintain accurate records of service requests and resolutions

Answered by AI

Add your answer

Q2. Describe ITIL process

Ans.

ITIL is a framework for IT service management that aims to align IT services with the needs of the business.

ITIL stands for Information Technology Infrastructure Library
It consists of five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement
ITIL processes include Incident Management, Problem Management, Change Management, Release Management, and S...

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident on your answers & don't try to bluff your interviewer.

Skills evaluated in this interview

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Interview questions from similar companies

Software Developer Interview Questions & Answers

TCS

Ashish Kumar

posted on 15 Dec 2021

I applied via Company Website and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire

1 Question

Q1. Questions on Java,SQL,some trending technologies(IOT,Big data),pattern questions, programming questions with different approaches.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basics of DSA, have knowledge about the databases, some common dml ,ddl statements, programming knowledge of a particular language like C,Java, python,etc...have good command on oops concepts... little bit of frameworks knowledge will also help

Software Developer Interview Questions & Answers

TCS

Anonymous

posted on 18 Jun 2022

I applied via Newspaper Ad and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - Aptitude Test

Round 2 - Technical

(1 Question)

Q1. Basic questions of java.

Add your answer

Round 3 - HR

(1 Question)

Q1. Intro and other hr related questions.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Cover the basic questions regarding the programming language.

Software Developer Interview Questions & Answers

Infosys

Anonymous

posted on 12 Apr 2022

I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Aptitude Test

Puzzles, Psychometric Test

Round 2 - One-on-one

(1 Question)

Q1. Some water in 3 Jars question, you had to measure out 5L correctly

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Make the interview interactive, I got this input from another Senior. Before i went into the interview room the volunteers were telling all those who goes into Room No 1 is screwed. I was praying i don't get room no 1. But fortunately for me I got room no 1 because when the interviewer gave me the puzzle and handed over pen and paper he went back to relax his posture and when i explained i will fill the 5L Jar first, he immediately came forward to listen to me, at that moment i knew i got the job because i felt the previous candidates never made their interview interactive and that's why he went back to relax his posture.

Software Developer Interview Questions & Answers

TCS

Anonymous

posted on 29 Jun 2022

I applied via Company Website and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Aptitude Test

First round was coding as well as aptitude done together went well I guess focusing on codes helps a lot.

Round 2 - Technical

(1 Question)

Q1. 2nd round included tr and mr round went quite enegritic

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Resume skills matters a lot don't fill resume the technologies you don't even aware of

Software Developer Interview Questions & Answers

Capgemini

Anonymous

posted on 5 Jun 2017

I was interviewed before Jun 2016.

Interview Questionnaire

4 Questions

Q1. Tell me something about yourself

Ans.

I am a passionate software developer with 5 years of experience in web development and a strong background in computer science.

5 years of experience in web development
Strong background in computer science
Passionate about software development

Answered by AI

Add your answer

Q2. Questions related to project I have worked on during college days

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Q3. Core Java concepts

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Q4. Why do you use two mobile numbers

Ans.

To separate personal and professional calls, and to ensure availability and accessibility.

Separate personal and professional calls
Ensure availability and accessibility
Maintain work-life balance
Avoid mixing personal and work-related contacts

Answered by AI

Add your answer

Interview Preparation Tips

Round: Test
Total Questions: 60

College Name: Watumull Institute Of Electronics Engineering And Computer Technology ( WIEECT )

Software Developer Interview Questions & Answers

Infosys

Anonymous

posted on 19 Jun 2017

I was interviewed in Sep 2016.

Interview Questionnaire

3 Questions

Q1. Tell me about yourself

Ans.

I am a passionate software developer with experience in Java, Python, and web development.

Experienced in Java, Python, and web development technologies
Strong problem-solving skills and ability to work in a team
Completed multiple projects including a web-based inventory management system

Answered by AI

Add your answer

Q2. Simple coding questions..Basically pattern.

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Q3. And also they will ask about your projects.

Add your answer

Interview Preparation Tips

Round: Test
Experience: 60 multiple choice questions so have to manage time carefully.
Tips: Have to give equal importance to all the sections..So try to do well in all section.
Duration: 1 hour 30 minutes
Total Questions: 60

Round: Technical + HR Interview
Experience: Don't panic...Only write those things that you know in your resume.

Skills: Smart Coding
College Name: Jaypee Institute Of Information Technology, Noida

Software Developer Interview Questions & Answers

Infosys

Anonymous

posted on 30 Jun 2017

I was interviewed in May 2017.

Interview Preparation Tips

Round: Test
Total Questions: 20

Round: Group Discussion
Duration: 1 hour

Skills: Coding Skills And Knowledge On Data Structures

Orange Business Interview FAQs

How many rounds are there in Orange Business Service Desk Specialist interview?

Orange Business interview process usually has 2-3 rounds. The most common rounds in the Orange Business interview process are Technical, Resume Shortlist and One-on-one Round.

How to prepare for Orange Business Service Desk Specialist interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Orange Business. The most common topics and skills that interviewers at Orange Business expect are customer support, Firewall, Service Desk, Operations and CCNA.

What are the top questions asked in Orange Business Service Desk Specialist interview?

Some of the top questions asked at the Orange Business Service Desk Specialist interview -

How to troubleshoot application issue from the Network proact...read more
How to handle P1 c...read more
Describe ITIL proc...read more

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Orange Business Service Desk Specialist Salary

based on 124 salaries

₹4 L/yr - ₹8.3 L/yr

7% more than the average Service Desk Specialist Salary in India

View more details

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