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Orange Business Service Desk Specialist Interview Questions, Process, and Tips

Updated 5 Apr 2024

Top Orange Business Service Desk Specialist Interview Questions and Answers

Orange Business Service Desk Specialist Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. About work experience
Round 2 - Technical 

(1 Question)

  • Q1. Previous work experience
Round 3 - HR 

(1 Question)

  • Q1. Salary negotiation and joining details

Interview Preparation Tips

Topics to prepare for Orange Business Service Desk Specialist interview:
  • tehnical
Interview preparation tips for other job seekers - na

Interview Questionnaire 

4 Questions

  • Q1. Live scenario based questions
  • Q2. How to troubleshoot application issue from the Network proactive
  • Ans. 

    To troubleshoot application issue from the Network proactive, follow these steps:

    • Check network connectivity

    • Verify DNS settings

    • Check firewall settings

    • Check for any recent changes made to the network or application

    • Use network monitoring tools to identify any issues

    • Check application logs for any errors or warnings

    • Try restarting the application or server

    • Contact the application vendor for support

  • Answered by AI
  • Q3. How to handle P1 case
  • Ans. 

    Handling a P1 case involves immediate response and resolution to minimize impact on users.

    • Acknowledge the P1 case promptly and inform the user about the priority level.

    • Gather all necessary information from the user to understand the issue.

    • Escalate the case to the appropriate team or individual with the required expertise.

    • Provide regular updates to the user regarding the progress and estimated resolution time.

    • Ensure pro...

  • Answered by AI
  • Q4. BGP attributes

Skills evaluated in this interview

Service Desk Specialist Interview Questions Asked at Other Companies

asked in Tietoevry
Q1. If your System is locked and don't know the password how you reco ... read more
asked in Astreya
Q2. What is customer service. Give an example of excellent customer s ... read more
Q3. How to troubleshoot application issue from the Network proactive
asked in Tietoevry
Q4. MS Outlook configuration at exchange level?
Q5. How to handle P1 case
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Current job tasks CCNA
  • Ans. 

    My current job tasks include utilizing my CCNA certification to troubleshoot network issues and provide technical support to end-users.

    • Troubleshoot network issues

    • Provide technical support to end-users

    • Utilize CCNA certification

    • Maintain accurate records of service requests and resolutions

  • Answered by AI
  • Q2. Describe ITIL process
  • Ans. 

    ITIL is a framework for IT service management that aims to align IT services with the needs of the business.

    • ITIL stands for Information Technology Infrastructure Library

    • It consists of five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement

    • ITIL processes include Incident Management, Problem Management, Change Management, Release Management, and S...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident on your answers & don't try to bluff your interviewer.

Skills evaluated in this interview

Interview questions from similar companies

Interview Questionnaire 

11 Questions

  • Q1. What is the difference between C and C++?
  • Ans. 

    C++ is an extension of C with object-oriented programming features.

    • C++ supports classes and objects while C does not.

    • C++ has better support for polymorphism and inheritance.

    • C++ has a standard template library (STL) which C does not have.

    • C++ allows function overloading while C does not.

    • C++ has exception handling while C does not.

  • Answered by AI
  • Q2. What is the difference between for and while loop?
  • Ans. 

    For loop is used for iterating over a sequence while while loop is used for iterating until a condition is met.

    • For loop is used when the number of iterations is known beforehand

    • While loop is used when the number of iterations is not known beforehand

    • For loop is faster than while loop for iterating over a sequence

    • While loop is useful for iterating until a specific condition is met

    • For loop can be used with range() functio...

  • Answered by AI
  • Q3. Write a program to add two numbers without using + operator
  • Q4. How to you reverse a string without using any looping and inbuilt functions?
  • Ans. 

    To reverse a string without using any looping and inbuilt functions, we can use recursion.

    • Create a function that takes a string as input.

    • If the length of the string is 0 or 1, return the string.

    • Otherwise, call the function recursively with the substring starting from the second character and concatenate the first character at the end.

    • Return the reversed string.

    • Example: reverseString('hello') returns 'olleh'.

  • Answered by AI
  • Q5. How many queues will you use to implement a priority queue?
  • Ans. 

    A priority queue can be implemented using a single queue or multiple queues.

    • One approach is to use a single queue and assign priorities to elements using a separate data structure.

    • Another approach is to use multiple queues, each representing a different priority level.

    • For example, if there are three priority levels, three queues can be used to implement the priority queue.

  • Answered by AI
  • Q6. Which datastructure would you use to implement an heteregenous array?
  • Ans. 

    An array of objects can be used to implement a heterogeneous array.

    • Each element in the array can be an object that represents a different data type.

    • The objects can have different properties and methods based on their respective data types.

    • For example, an element can be an object representing a string with a 'value' property and a 'length' method.

  • Answered by AI
  • Q7. Tell me about yourself?
  • Q8. Describe your project?
  • Ans. 

    Developed a web-based inventory management system for a retail company.

    • Used HTML, CSS, and JavaScript for the front-end development.

    • Implemented a RESTful API using Node.js and Express for the back-end.

    • Utilized a MySQL database to store and manage inventory data.

    • Implemented features like product search, order management, and reporting.

    • Ensured data security and user authentication using encryption and JWT.

    • Collaborated wi...

  • Answered by AI
  • Q9. You are given a match-box and two candles of equal size, which can burn 1 hour each. You have to measure 90 minutes with these candles. (There is no scale or clock). How do you do?
  • Q10. You have 8 balls which are identical(completely). You are given a weighing scale. How many times would you measure to get the odd ball out?
  • Q11. Three friends rent a room for Rs.30 by paying Rs.10 each. The owner decides to give them a discount Rs.5 and gives it to the broker. The broker who a cunning man takes Rs.2. and returns one rupee to each ...
  • Ans. 

    The missing rupee is not actually missing. The calculation is misleading and does not account for the total amount paid.

    • The initial amount paid by each person was Rs.10, totaling Rs.30.

    • The owner gave them a discount of Rs.5, so they paid Rs.25 in total.

    • The broker took Rs.2, leaving them with Rs.23.

    • When the broker returned Rs.1 to each person, they each received Rs.1 back, totaling Rs.3.

    • So, the total amount paid by the ...

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: Let me share my interview process with Sapient. As I did not find any helpful papers before attending interview.The initial test was amcat test, which consisted of aptitude, english comprehension(which was annoying because they ask a lot of unknown word meanings), C and C++ basic concepts. I cleared that test.

Round: Technical Interview
Experience: There are 2 interviews round
1) Technical
2) HR

General Tips: Bond: 1.5 yearEligibility Criteria : Greater than 6.5 CGPA
Skills: C++, Java, Algorithm
College Name: NA
Motivation: Sapient, Trust me it’s an awesome company .Be strong in technical area.

Skills evaluated in this interview

Interview Questionnaire 

13 Questions

  • Q1. Inheritence in java?
  • Ans. 

    Inheritance in Java allows a class to inherit properties and methods from another class.

    • Inheritance is achieved using the 'extends' keyword.

    • The class that is being inherited from is called the superclass or parent class.

    • The class that inherits from the superclass is called the subclass or child class.

    • Subclasses can access the public and protected members of the superclass.

    • Inheritance promotes code reusability and allow...

  • Answered by AI
  • Q2. Overloading and Overridding?
  • Q3. WAP to check if no is palindrom or not?
  • Ans. 

    A program to check if a given number is a palindrome or not.

    • Convert the number to a string.

    • Reverse the string and compare it with the original string.

    • If they are equal, the number is a palindrome.

    • If not, the number is not a palindrome.

  • Answered by AI
  • Q4. Primary key and Composite key?
  • Q5. Normalisation?
  • Ans. 

    Normalisation is the process of organizing data in a database to reduce redundancy and improve data integrity.

    • It involves breaking down a table into smaller tables and defining relationships between them.

    • Normalization helps to eliminate data inconsistencies and anomalies.

    • There are different levels of normalization, with each level having specific rules to follow.

    • For example, first normal form (1NF) requires that each t...

  • Answered by AI
  • Q6. Without lifting the pen meet 9 point arranged in squre of 3×3, using 4 lines?
  • Q7. If I am ready to relocate anywhere in India or Outside upon company needs
  • Ans. 

    Yes, I am ready to relocate anywhere in India or outside upon company needs.

    • I am open to exploring new locations and cultures.

    • I understand that relocation may be necessary for career growth and opportunities.

    • I am adaptable and willing to adjust to new environments.

    • I have experience working in diverse teams and can easily integrate into new settings.

  • Answered by AI
  • Q8. If I am ready to accept a project in Java, if Sapient had trained you in DotNet earlier
  • Ans. 

    I would be ready to accept a project in Java even if I was trained in DotNet earlier.

    • I have a strong foundation in programming principles and concepts, which can be applied to any language.

    • I am confident in my ability to quickly learn and adapt to new technologies.

    • I have experience working with multiple programming languages and frameworks.

    • I can leverage my knowledge of DotNet to understand similar concepts in Java.

    • I a...

  • Answered by AI
  • Q9. Why I want to join Sapient
  • Ans. 

    I want to join Sapient because of its reputation for innovative projects and collaborative work environment.

    • Sapient is known for working on cutting-edge projects that push the boundaries of technology

    • I value the collaborative work environment at Sapient, where team members support each other to achieve success

    • I am impressed by Sapient's commitment to professional development and growth opportunities for employees

  • Answered by AI
  • Q10. My Expectations from Sapient
  • Ans. 

    My expectations from Sapient

    • I expect Sapient to provide a challenging and innovative work environment

    • I expect Sapient to offer opportunities for professional growth and learning

    • I expect Sapient to have a collaborative and supportive team culture

    • I expect Sapient to provide competitive compensation and benefits

    • I expect Sapient to have a strong focus on quality and delivering excellent software solutions

  • Answered by AI
  • Q11. What is Counter Strike. ( I mentioned winning a couple of gaming events in my Resume)
  • Q12. What is Trading/Stocks/Exchange. (I had shown my interest in these things by mentioning the development of DalalStreet website by me)
  • Q13. What are you proud of apart from your website DalalStreet and a few more

Interview Preparation Tips

Round: Test
Experience: Vendor based online test consisting of 4 sections – Maths, Logical Reasoning, English and Technical(C/C++/DS/Debugging based Questions). This includes Sectional CutOff as well.

Round: Technical Interview
Experience: Another One on One Interview. Technical Questions on Languages/DataBases and Projects/Internships mentioned by you in your Resume. Lots of Puzzles.
In my case the Interviewer asked me questions on Database(3-4 queries),PHP,HTML,CSS,Internship,C/C++ Basics. Also I had 4 puzzles.

Round: HR Interview
Experience: Key : Just be yourself and be Confident in whatever you say. Show your eagerness to learn things (even if you don’t want to ). If you don’t know anything, Confidently speak up you don’t know. They hardly care, they only see if you are willing to learn.

General Tips: I would add here that SGM is majorly into developing Trading application. SGM – GlobalMarketInstitute would provide you with 6 months of training in technology(Java/DotNet) and Finance(Share/Exchange/Equities etc), which would be a great experience. Hence a knowledge and interest in Share Trading stuff is highly appreciated if you plan to grow your career in Sapient Global Markets.(Bond Agreement of 1.5 years which includes 6 months of Training Period)
Skills: PHP, Databases, C++, Java, .NET
College Name: MNIT Jaipur

Skills evaluated in this interview

Interview Questionnaire 

13 Questions

  • Q1. Indroduce yourself ?
  • Ans. 

    I am a software developer with experience in various programming languages and frameworks.

    • Proficient in Java, C++, and Python

    • Familiar with web development using HTML, CSS, and JavaScript

    • Experience with database management systems such as MySQL and MongoDB

    • Strong problem-solving and analytical skills

    • Worked on projects involving machine learning and artificial intelligence

  • Answered by AI
  • Q2. Difference between method overloading and methode overriding ?
  • Ans. 

    Method overloading is having multiple methods with the same name but different parameters. Method overriding is having a subclass method with the same name and parameters as a superclass method.

    • Method overloading is used to provide different ways of calling the same method with different parameters.

    • Method overriding is used to provide a specific implementation of a method in a subclass that is already defined in the su...

  • Answered by AI
  • Q3. Difference between switch case and if else statement?
  • Ans. 

    Switch case is used for multiple conditions while if else is used for binary conditions.

    • Switch case is faster than if else for multiple conditions.

    • If else can handle complex conditions while switch case cannot.

    • Switch case can only compare values of the same data type.

    • If else can handle null values while switch case cannot.

    • Example: switch (day) { case 1: console.log('Monday'); break; case 2: console.log('Tuesday'); brea...

  • Answered by AI
  • Q4. What is interface and abstract class?
  • Ans. 

    Interface and abstract class are both used for abstraction in object-oriented programming.

    • An interface is a collection of abstract methods that define a contract for a class to implement.

    • An abstract class is a class that cannot be instantiated and may contain abstract methods.

    • Interfaces are used to achieve multiple inheritance in Java.

    • Abstract classes can have non-abstract methods and instance variables.

    • An example of a...

  • Answered by AI
  • Q5. Whats is polymorphisom?
  • Ans. 

    Polymorphism is the ability of an object to take on many forms.

    • It allows objects of different classes to be treated as if they were objects of the same class.

    • It is achieved through method overriding and method overloading.

    • Example: A shape class can have multiple subclasses like circle, square, etc. and all can be treated as shapes.

    • Example: A method can have different implementations in different classes but with the sa

  • Answered by AI
  • Q6. What is inherritance ?
  • Ans. 

    Inheritance is a mechanism in object-oriented programming where a new class is created by inheriting properties of an existing class.

    • Inheritance allows code reusability and saves time and effort in writing new code.

    • The existing class is called the parent or base class, and the new class is called the child or derived class.

    • The child class inherits all the properties and methods of the parent class and can also add its ...

  • Answered by AI
  • Q7. Default case in switch case
  • Ans. 

    Default case in switch case statement

    • Default case is executed when no other case matches the switch expression

    • It is optional and can be placed anywhere in the switch statement

    • It is often used to handle unexpected input or errors

    • It should always be the last case in the switch statement

  • Answered by AI
  • Q8. Introduce yourself apart from resume?
  • Ans. 

    I am a passionate software developer with a strong background in web development and a love for problem-solving.

    • Experienced in HTML, CSS, JavaScript, and various web development frameworks

    • Proficient in backend development using languages like Java, Python, and Node.js

    • Familiar with database management systems such as MySQL and MongoDB

    • Strong problem-solving skills and ability to work well in a team environment

  • Answered by AI
  • Q9. What is your weaknesses ?
  • Ans. 

    I tend to get overly focused on details, which can sometimes slow down my progress.

    • I have a tendency to spend too much time on perfecting small details

    • I sometimes struggle with prioritizing tasks due to my focus on details

    • I am working on improving my time management skills to balance detail-oriented work with efficiency

  • Answered by AI
  • Q10. Do you have any offer from any other company ?
  • Ans. 

    Yes, I have received offers from two other companies.

    • Received offers from Company A and Company B

    • Currently evaluating all offers to make an informed decision

    • Considering factors like company culture, growth opportunities, and compensation

  • Answered by AI
  • Q11. Which company would you like to join apart from sapient ?
  • Ans. 

    I would like to join Google because of their innovative projects and work culture.

    • Google is known for its cutting-edge technology and innovative projects.

    • They have a strong focus on employee well-being and work-life balance.

    • Google offers opportunities for career growth and development.

    • The company has a diverse and inclusive work culture.

    • Google is a leader in the tech industry with a global presence.

  • Answered by AI
  • Q12. Have you ever worked in a team?
  • Ans. 

    Yes, I have worked in multiple teams in various projects.

    • Worked in a team of developers to create a new software application

    • Collaborated with designers, testers, and project managers to meet project deadlines

    • Participated in daily stand-up meetings to discuss progress and roadblocks

  • Answered by AI
  • Q13. 8 metals bolls are similar ?
  • Ans. 

    Yes, they are similar.

    • All 8 metal balls are of the same material.

    • They have the same size and weight.

    • They have the same physical properties.

    • They are interchangeable in any given situation.

  • Answered by AI

Interview Preparation Tips

College Name: NIT Meghalaya

Skills evaluated in this interview

Interview Preparation Tips

Round: Test
Experience: In the first round there was an online test. Questions were from aptitude, general English and a simple code( very simple if you have programming skills).
Tips: It was purely a knowledge based round so everything depends on your preparation level and a bit confidence.

Round: Technical Interview
Experience: In technical round interview the process was like this...
I entered in room and greeted interviewer and he asked me to sit down. I handed over my resume to him. His first question was tell me about yourself. Then my projects. After that he came on programming, He asked me very basic concept about C++. Questions were like what is polymorphism, What is encapsulation. He also asked program of fibonacci series. After all these question he again looked at my resume and asked me 'why your CGPA is low?' I said that when i was in my first year i had interest in electronics but later when i encountered with programming i decided to have my career in this field so i could not concentrate on my core subjects.
Tips: C++ is '''''must''''' for Virtusa if you are from electronics . I didn't know data structure but c++ was on my fingers. Answer question with confidence.

Round: HR Interview
Experience: HR interview was really cool. Interview asked me about myself, my family, real life applications of my project. After that he came on real stuff. He asked question like why do you want to join virtusa? I said virtusa is this .. virtusa is this.....and many more..and in last i said this is i want to join virtusa. Next question was ' what do think about dowry?'. At first i was surprised to hear this question but i realized that interview only want to check my ability to speak on random topic. I answered the question by criticizing dowry and he was pleased to hear my answer. After one or two general HR question like location preference , he told me that your interview is over please wait outside for result. It was really nice to meet you . Thank you.
Tips: Never stop speaking in HR interview. They only check your ability to speak on random topics and their general HR question. I was continuously speaking ...please do not bother about grammar while speaking ...just speak with confidence(relevant).

General Tips: prepare c , c++ and ability to speak in front of interviewer.
Skills: Basic Coding, Aptitude, 1)communication
College Name: NIT Jalandhar

Interview Preparation Tips

Round: Test
Experience: Quite easy..It contains mcq and one programming question. MCQ covers databases,sql,software testing,c++
Tips: You can easily pass the test,no need to worry

Round: Interview
Experience: Questions are among databases and java,they will ask u fav subj and asks questions in that
Tips: Through with ur fav subject..be confident, simple anad basic questions,try to solve secreening test question using java language

Round: Interview
Experience: Its better to say technical only,the hr also asks about test pattren.programming question.then normal HR questions
Tips: It better to do some research about the company,overall it's easy and cake walk for those who are strong in java and databases

General Tips: CSE guys can easily clear that test and interview..without any hesitattion
Skills: Java,databases, SQL, C, General Aptitude
College Name: NIT Warangal
Motivation: Virtusa is emerging company
Funny Moments: In interview they asked about my girl friend,her name andwhen ur are going to marry. answer them in a funny way with smile in your face

Interview Questionnaire 

1 Question

  • Q1. How and when API controller class instance generated in c#
  • Ans. 

    API controller class instance is generated when a request is made to the API endpoint.

    • API controller class is responsible for handling incoming requests and returning responses.

    • Instance of API controller class is generated by the ASP.NET Core framework when a request is made to the API endpoint.

    • API controller class instance is disposed of after the request has been processed.

    • API controller class can be customized and c

  • Answered by AI

Skills evaluated in this interview

I applied via Naukri.com and was interviewed before Sep 2019. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. IQ Test
  • Q2. Machine Test
  • Q3. Face To Face

Interview Preparation Tips

Interview preparation tips for other job seekers - basically there are 3 rounds:-
1. IQ Test
2. Machine Test
3. Face to Face

IQ Test is not so tough but prepare well Machine Test
Machine Test Question are like :-
Q.1 - We declare a variable in C++ like "is_this_a_variable" and in Java like "IsThisAVariable". There is underscore in between every word and first alphabet of every word is in lowercase in C++ and in Java first alphabet is in capital without underscore. Create a program in which if user input a string in a C++ variable format it will convert the input in java variable format.

Q2. Count the frequency of a string.
user input string - pqhphi
output-
p - 2
q - 1
h - 2
i - 1

Be strong in algorithms and data structure.

Orange Business Interview FAQs

How many rounds are there in Orange Business Service Desk Specialist interview?
Orange Business interview process usually has 2-3 rounds. The most common rounds in the Orange Business interview process are Technical, One-on-one Round and HR.
How to prepare for Orange Business Service Desk Specialist interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Orange Business. The most common topics and skills that interviewers at Orange Business expect are customer support, Firewall, Service Desk, Operations and CCNA.
What are the top questions asked in Orange Business Service Desk Specialist interview?

Some of the top questions asked at the Orange Business Service Desk Specialist interview -

  1. How to troubleshoot application issue from the Network proact...read more
  2. How to handle P1 c...read more
  3. Describe ITIL proc...read more

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Orange Business Service Desk Specialist Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
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Orange Business Service Desk Specialist Salary
based on 124 salaries
₹4 L/yr - ₹8.3 L/yr
8% more than the average Service Desk Specialist Salary in India
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based on 13 reviews

4.3/5

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3.8

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4.3

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