Upload Button Icon Add office photos

Orange Business

Compare button icon Compare button icon Compare

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern

Filter interviews by

Orange Business Service Desk Specialist Interview Questions, Process, and Tips

Updated 5 Apr 2024

Top Orange Business Service Desk Specialist Interview Questions and Answers

Orange Business Service Desk Specialist Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. About work experience
Round 2 - Technical 

(1 Question)

  • Q1. Previous work experience
Round 3 - HR 

(1 Question)

  • Q1. Salary negotiation and joining details

Interview Preparation Tips

Topics to prepare for Orange Business Service Desk Specialist interview:
  • tehnical
Interview preparation tips for other job seekers - na

Interview Questionnaire 

4 Questions

  • Q1. Live scenario based questions
  • Q2. How to troubleshoot application issue from the Network proactive
  • Ans. 

    To troubleshoot application issue from the Network proactive, follow these steps:

    • Check network connectivity

    • Verify DNS settings

    • Check firewall settings

    • Check for any recent changes made to the network or application

    • Use network monitoring tools to identify any issues

    • Check application logs for any errors or warnings

    • Try restarting the application or server

    • Contact the application vendor for support

  • Answered by AI
  • Q3. How to handle P1 case
  • Ans. 

    Handling a P1 case involves immediate response and resolution to minimize impact on users.

    • Acknowledge the P1 case promptly and inform the user about the priority level.

    • Gather all necessary information from the user to understand the issue.

    • Escalate the case to the appropriate team or individual with the required expertise.

    • Provide regular updates to the user regarding the progress and estimated resolution time.

    • Ensure pro...

  • Answered by AI
  • Q4. BGP attributes

Skills evaluated in this interview

Service Desk Specialist Interview Questions Asked at Other Companies

asked in Tietoevry
Q1. If your System is locked and don't know the password how you reco ... read more
asked in Astreya
Q2. What is customer service. Give an example of excellent customer s ... read more
Q3. How to troubleshoot application issue from the Network proactive
asked in Tietoevry
Q4. MS Outlook configuration at exchange level?
Q5. How to handle P1 case
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Current job tasks CCNA
  • Ans. 

    My current job tasks include utilizing my CCNA certification to troubleshoot network issues and provide technical support to end-users.

    • Troubleshoot network issues

    • Provide technical support to end-users

    • Utilize CCNA certification

    • Maintain accurate records of service requests and resolutions

  • Answered by AI
  • Q2. Describe ITIL process
  • Ans. 

    ITIL is a framework for IT service management that aims to align IT services with the needs of the business.

    • ITIL stands for Information Technology Infrastructure Library

    • It consists of five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement

    • ITIL processes include Incident Management, Problem Management, Change Management, Release Management, and S...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident on your answers & don't try to bluff your interviewer.

Skills evaluated in this interview

Interview questions from similar companies

I applied via LinkedIn and was interviewed in Nov 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. 1) General C# and Sql Questions.. some concepts in more depth
  • Q2. Joins, Union, Linq, Collections

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Prepared with basic C# questions like delegates, generics, events, interfaces, static classes with some examples

Sql Questions like types of Joins, Subquery, Union, view, stored proc, identity, indexes with some examples

Interview Questionnaire 

1 Question

  • Q1. Basic questions related to skillset

Interview Questionnaire 

2 Questions

  • Q1. Tell about you
  • Q2. What is computer networking
  • Ans. 

    Computer networking is the practice of connecting devices together to share resources and communicate with each other.

    • Computer networking involves the use of hardware and software to connect devices together, such as computers, printers, and servers.

    • Networking protocols, such as TCP/IP, are used to facilitate communication between devices.

    • Examples of computer networks include local area networks (LANs), wide area netwo...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - 1 round will be aptitude test and 2 nd round will be group discussion and finally there will be technical hr and general hr round

Skills evaluated in this interview

Interview Questionnaire 

2 Questions

  • Q1. Reverse linked list
  • Q2. Invert tree

I applied via Naukri.com and was interviewed in Aug 2020. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Aws vpc gateway questions, devops drawback
  • Q2. Interfaces in oops
  • Ans. 

    Interfaces define a contract for classes to implement certain methods and properties.

    • Interfaces allow for polymorphism and loose coupling.

    • Classes can implement multiple interfaces.

    • Interfaces cannot be instantiated on their own.

    • Interfaces can have default method implementations.

    • Interfaces can be used to enforce design patterns like the adapter pattern.

  • Answered by AI
  • Q3. Meta programing

Interview Preparation Tips

Interview preparation tips for other job seekers - Not at all good experience. Looks like the structure is baffled now after pandemic hit. First of all HR people, they have so much attitude that you can't even ask them any query regarding your JD or project. Secondly there are many rounds but it all depends upon the interviewer mood only and only. Because you are not hired for a direct project, so if the interviewer is egoistic and high attitude, then it's difficult to get positive feedback even if round well all well. Disappointing experience. Suggestion would be to put right people for talent selection. If people are kept in similar way, every new candidate might have negative experience.

I applied via Campus Placement and was interviewed in Dec 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Program for pattern printing ,bubble sort
  • Ans. 

    Program to print a pattern and implement bubble sort on an array of strings.

    • For pattern printing, use nested loops to print the desired pattern.

    • For bubble sort, compare adjacent elements and swap if necessary.

    • Use a loop to iterate through the array until no more swaps are needed.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Basics

Skills evaluated in this interview

Interview Questionnaire 

10 Questions

  • Q1. Sql command for creating a table
  • Ans. 

    SQL command for creating a table

    • Use CREATE TABLE statement

    • Specify table name and column names with data types

    • Add any constraints or indexes as needed

  • Answered by AI
  • Q2. Sql command for inserting details in table,changing them and deleting specifics ones
  • Ans. 

    SQL commands for inserting, updating, and deleting data from a table.

    • INSERT INTO table_name (column1, column2, column3) VALUES (value1, value2, value3);

    • UPDATE table_name SET column1 = new_value1 WHERE condition;

    • DELETE FROM table_name WHERE condition;

  • Answered by AI
  • Q3. Difference between truncate and drop
  • Ans. 

    Truncate and drop are SQL commands used to remove data from a table.

    • Truncate removes all data from a table but keeps the structure intact.

    • Drop removes the entire table and its structure.

    • Truncate is faster than drop as it only removes data.

    • Drop cannot be undone while truncate can be rolled back.

    • Truncate resets the identity of the table while drop does not.

    • Examples: TRUNCATE TABLE table_name; DROP TABLE table_name;

  • Answered by AI
  • Q4. Difference between c and c++
  • Ans. 

    C++ is an extension of C with object-oriented programming features.

    • C++ supports classes and objects while C does not.

    • C++ has better support for polymorphism and inheritance.

    • C++ has a standard template library (STL) while C does not.

    • C++ allows function overloading while C does not.

    • C++ has exception handling while C does not.

  • Answered by AI
  • Q5. Tell me abt yourself
  • Ans. 

    I am a software developer with experience in Java and Python.

    • I have a Bachelor's degree in Computer Science.

    • I have worked on various projects involving web development and data analysis.

    • I am proficient in Java and Python programming languages.

    • I have experience with frameworks such as Spring and Django.

    • I am familiar with databases such as MySQL and MongoDB.

  • Answered by AI
  • Q6. Why interest in IT line
  • Ans. 

    I have always been fascinated by technology and its ability to solve complex problems.

    • I enjoy problem-solving and logical thinking

    • I have a natural curiosity for how things work

    • I see the potential for technology to make a positive impact on society

    • I have experience in programming and find it rewarding

    • I am excited about the constant innovation and evolution in the IT industry

  • Answered by AI
  • Q7. What r ur strengths and weakness
  • Ans. 

    My strengths include problem-solving, adaptability, and teamwork. My weakness is public speaking.

    • Strengths: problem-solving, adaptability, teamwork

    • Examples: I have successfully solved complex coding problems, adapted to new technologies quickly, and collaborated effectively with team members.

    • Weakness: public speaking

    • Examples: I get nervous when speaking in front of large groups, but I am working on improving my present

  • Answered by AI
  • Q8. Why should we select you
  • Ans. 

    I have the technical skills, experience, and passion to excel in this role.

    • I have a strong background in software development, with expertise in multiple programming languages and frameworks.

    • I have experience working on complex projects and collaborating with cross-functional teams.

    • I am passionate about staying up-to-date with the latest technologies and trends in the industry.

    • I am a quick learner and adaptable to new ...

  • Answered by AI
  • Q9. Discussed abt my test results(positive and negatives)
  • Q10. He asked about my hometown,mathura and near around area

Interview Preparation Tips

Round: Technical Interview
Experience: technical interview was easy if u know basics of sql and c++.
Tips: try to achieve good marks in the test
sneek out for your marks in technical and aptitude test results in interviewer's hands it will help u make ur mind of the level u need to give to get the job, as few students with low scores also got the job but they had tough interviews

Round: HR Interview
Experience: experience of this round was very cool, interviewer started asking with basic questions . i focussed on my strengths, accepted my weaknesses, used the good result in test in conversation that helped, give an insight about hometown places when he asked. i was little bit nervous and my english was not sounding good enough at that time.
Tips: focus on your --1. communication skills
2. english
be calm,
be prepared for basic questions

Skill Tips: be smart enough to focus/direct the conversation in ur favour
some students with zero technical knowledge cleared the technical interview with this skill
Skills: communication skills, english fluency,
College Name: NIT AGARTALA

Skills evaluated in this interview

Orange Business Interview FAQs

How many rounds are there in Orange Business Service Desk Specialist interview?
Orange Business interview process usually has 2-3 rounds. The most common rounds in the Orange Business interview process are Technical, Resume Shortlist and One-on-one Round.
How to prepare for Orange Business Service Desk Specialist interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Orange Business. The most common topics and skills that interviewers at Orange Business expect are customer support, Firewall, Service Desk, Operations and CCNA.
What are the top questions asked in Orange Business Service Desk Specialist interview?

Some of the top questions asked at the Orange Business Service Desk Specialist interview -

  1. How to troubleshoot application issue from the Network proact...read more
  2. How to handle P1 c...read more
  3. Describe ITIL proc...read more

Tell us how to improve this page.

Orange Business Service Desk Specialist Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more

Interview Questions from Similar Companies

DXC Technology Interview Questions
3.7
 • 805 Interviews
Nagarro Interview Questions
4.0
 • 765 Interviews
NTT Data Interview Questions
3.8
 • 631 Interviews
Publicis Sapient Interview Questions
3.5
 • 623 Interviews
GlobalLogic Interview Questions
3.6
 • 599 Interviews
UST Interview Questions
3.8
 • 522 Interviews
CGI Group Interview Questions
4.0
 • 497 Interviews
View all
Orange Business Service Desk Specialist Salary
based on 124 salaries
₹4 L/yr - ₹8.3 L/yr
8% more than the average Service Desk Specialist Salary in India
View more details

Orange Business Service Desk Specialist Reviews and Ratings

based on 13 reviews

4.3/5

Rating in categories

3.8

Skill development

4.3

Work-life balance

4.2

Salary

4.5

Job security

4.3

Company culture

3.8

Promotions

4.0

Work satisfaction

Explore 13 Reviews and Ratings
Network Engineer
363 salaries
unlock blur

₹2 L/yr - ₹9.5 L/yr

Technical Consultant
335 salaries
unlock blur

₹2.2 L/yr - ₹10 L/yr

Senior Technical Consultant
270 salaries
unlock blur

₹5.7 L/yr - ₹23 L/yr

Software Engineer
232 salaries
unlock blur

₹4 L/yr - ₹16.4 L/yr

Senior Software Engineer
205 salaries
unlock blur

₹10.1 L/yr - ₹31 L/yr

Explore more salaries
Compare Orange Business with

Virtusa Consulting Services

3.7
Compare

Nagarro

4.0
Compare

Sopra Steria

3.8
Compare

Sutherland Global Services

3.5
Compare
Did you find this page helpful?
Yes No
write
Share an Interview