Astreya Service Desk Specialist Interview Questions and Answers

Listen actively, empathize, apologize, offer a solution, and follow up.

• Listen actively to the customer's complaint without interrupting.

• Empathize with the customer's frustration and acknowledge their feelings.

• Apologize for any inconvenience caused and take responsibility for the issue.

• Offer a solution or alternative to resolve the issue.

• Follow up with the customer to ensure their satisfaction and to prevent future issu

Customer service is the act of providing assistance and support to customers before, during, and after a purchase.

• Active listening and empathy towards customers

• Prompt and effective resolution of customer issues

• Going above and beyond to exceed customer expectations

• Personalization of service to meet individual customer needs

• Clear and concise communication with customers

• Example: A customer service representative who patie...read more