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Artech Infosystems Application Support Engineer Interview Questions and Answers
Artech Infosystems Application Support Engineer Interview Experiences
2 interviews found
Application Support Engineer Interview Questions & Answers
posted on 4 Jul 2024
(2 Questions)
- Q1. What is Salesforce
- Ans.
Salesforce is a cloud-based customer relationship management (CRM) platform that helps businesses manage their sales, customer service, marketing, and more.
Cloud-based CRM platform
Helps businesses manage sales, customer service, marketing, etc.
Provides tools for automation, analytics, and collaboration
Offers customizable solutions for different industries
Examples: Sales Cloud, Service Cloud, Marketing Cloud
- Q2. How to handle support cases
- Ans.
Support cases should be handled promptly and efficiently to ensure customer satisfaction.
Acknowledge the support case promptly to let the customer know their issue is being addressed.
Investigate the issue thoroughly to understand the root cause.
Communicate with the customer regularly to provide updates on the progress.
Resolve the issue in a timely manner to ensure customer satisfaction.
Document the resolution process f
Skills evaluated in this interview
Anonymous
I applied via Referral and was interviewed in Jun 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Scenario-based questions, knowledge of applications used, questions to gauge the overall attitude of the individual.
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
Interview Questionnaire
3 Questions
- Q1. Do u have done any work in appkication support
- Q2. How u can improve ur skills
- Q3. Are u able to speak english
Interview Questionnaire
2 Questions
- Q1. Database basic questions like select update joins cover all database in that
- Q2. Unix like question basic commands and file share,file handling permissions change almost basic cover in that
I applied via Recruitment Consultant and was interviewed in Feb 2018. There were 2 interview rounds.
Interview Preparation Tips
Skills: Communication, Body Language, Problem Solving, Decision Making Skills
Duration: 1-4 weeks
I applied via Referral and was interviewed in Oct 2021. There were 4 interview rounds.
Interview Questionnaire
4 Questions
- Q1. I was asked about technical questions regarding the work of which I need to provide application support ...
- Q2. WHAT YOU KNOW ABOUT CGST ?
- Ans.
CGST stands for Central Goods and Services Tax.
CGST is a tax levied on the supply of goods and services within a state.
It is a part of the Goods and Services Tax (GST) system in India.
The revenue collected from CGST is shared between the central and state governments.
CGST rates vary depending on the type of goods or services being supplied.
For example, the CGST rate for essential goods like food items is lower than tha
- Q3. What you Know about work of application support engineer
- Ans.
Application Support Engineers are responsible for troubleshooting and resolving technical issues related to software applications.
Provide technical support to end-users and clients
Identify and resolve software bugs and errors
Collaborate with development teams to enhance application functionality
Document and maintain knowledge base articles for troubleshooting
Monitor application performance and identify areas for improv
- Q4. What is experience in customer support services ?
Interview Preparation Tips
Application Support Engineer Interview Questions & Answers
HCLTech
OLadoyin Sanni
posted on 6 Jan 2025
(2 Questions)
- Q1. WHAT IS sage FRONT END PROGRAMMING LANGUAGE
- Ans.
Sage is not a front end programming language. It is a popular accounting software.
Sage is an accounting software used by businesses for financial management.
It is not a programming language, but rather a software application.
Front end programming languages include HTML, CSS, and JavaScript.
Sage may have APIs that allow integration with front end technologies.
- Q2. WHAT ARE THE REGULAR COMPLAINS USERS GET ON SAGE
- Ans.
Users commonly complain about slow performance, errors during updates, and difficulty in customization on Sage.
Slow performance when running reports or processing large amounts of data
Errors encountered during software updates or installations
Difficulty in customizing the software to meet specific business needs
Issues with integration with other software applications
Lack of user-friendly interface leading to confusion
I applied via Referral and was interviewed in Mar 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Which type of questions of the interview
- Q2. How many round off placement
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Feb 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Introduction, qualification, experience, and family background
Interview Preparation Tips
(2 Questions)
- Q1. Regarding application
- Q2. Regarding program
(2 Questions)
- Q1. Related to manage customer
- Q2. How to tackle end users
- Ans.
Tackling end users involves effective communication, patience, and problem-solving skills.
Listen actively to understand their issues
Communicate clearly and patiently
Provide step-by-step instructions or guidance
Empathize with their frustrations
Offer solutions or workarounds
Follow up to ensure the issue is resolved
How to write code regarding customer
Case study regarding related to project
(1 Question)
- Q1. HR manager one on one round
Application project management
Interview Preparation Tips
Artech Infosystems Interview FAQs
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