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Amazon Technical Support Associate Interview Questions and Answers

Updated 22 Apr 2024

Amazon Technical Support Associate Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Logical thinking and logical reasoning

Round 2 - HR 

(1 Question)

  • Q1. Previous experience questions and general knowledge
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about your memorable day
Round 3 - One-on-one 

(1 Question)

  • Q1. About myself and why I want to do this job
Round 4 - Technical 

(1 Question)

  • Q1. Process, E-commerce, Amazon, Technologies

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and keep smiling

Technical Support Associate Interview Questions Asked at Other Companies

Q1. What is a difference between router and modem?
Q2. What is the difference between hubs and switches?
Q3. What is Mac address and can we change the Mac address.
Q4. How to repair PST and how can you access mails in PST?
asked in Vedantu
Q5. What is DNS and how to change DNS IP address in windows and MAC c ... read more
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. If you pass the resume screening, an internal recruiter or HR member will contact you for a 45 minutes to 1 hour call. The goal in a screening interview is to assess your communication skills, motivation, ...
  • Q2. Resume screening, phone screening, hiring manager interview, writing test, loop interviews, and hiring committee reviews.

Interview Preparation Tips

Topics to prepare for Amazon Technical Support Associate interview:
  • Capital Goods
Interview preparation tips for other job seekers - Be proactive—market yourself as if you were marketing a business (brand you!). Take time to quantify your talents and learn to speak comfortably regarding accomplishments. Create a job search system for introducing, applying, and following up on leads/interviews. Plan your work, work your plan—a job search IS a job. Treat yourself to free or low-cost perks to reward effort, you earned it!” – Cindy

I applied via Company Website and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Assignment 

Assignment is of moderate level. It is easy if you put little efforts

Round 2 - HR 

(1 Question)

  • Q1. Basic HR related questions and an impromptu.

Interview Preparation Tips

Interview preparation tips for other job seekers - 2nd round was just a telephonic round in which recruiter checked my voice and command over English language over the call and then he immediately rolled out the offer.

Amazon interview questions for designations

 Technical Support Engineer

 (15)

 Technical Support Executive

 (6)

 Technical Support Manager

 (1)

 Seller Support Associate

 (82)

 Customer Support Associate

 (31)

 Associate/Senior Associate -(Technical)

 (1)

 Cloud Support Associate

 (10)

 IT Support Associate

 (2)

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Indeed and was interviewed before Feb 2023. There were 3 interview rounds.

Round 1 - Group Discussion 

Gave a common topic to debate upon to check communication skills

Round 2 - Technical 

(1 Question)

  • Q1. Typing skill test
Round 3 - One-on-one 

(1 Question)

  • Q1. Situation based questions regarding customer support, how would u handle them at that particular situation.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

Went well. Basic grammar assessment easy to crack

Interview Questionnaire 

1 Question

  • Q1. Only Self introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was smooth and simple.
But the work environment was really pathetic,no one helped us during our training,team managers were not cooperative

Amazon Interview FAQs

How many rounds are there in Amazon Technical Support Associate interview?
Amazon interview process usually has 2-3 rounds. The most common rounds in the Amazon interview process are HR, Resume Shortlist and Technical.
How to prepare for Amazon Technical Support Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Amazon. The most common topics and skills that interviewers at Amazon expect are Customer Service, Technical Support, Communication Skills, ITES and Spoken English.
What are the top questions asked in Amazon Technical Support Associate interview?

Some of the top questions asked at the Amazon Technical Support Associate interview -

  1. resume screening, phone screening, hiring manager interview, writing test, loop...read more
  2. Process, E-commerce, Amazon, Technolog...read more

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Amazon Technical Support Associate Interview Process

based on 4 interviews

1 Interview rounds

  • HR Round
View more

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Amazon Technical Support Associate Salary
based on 183 salaries
₹1.9 L/yr - ₹8.3 L/yr
12% more than the average Technical Support Associate Salary in India
View more details

Amazon Technical Support Associate Reviews and Ratings

based on 42 reviews

4.4/5

Rating in categories

4.1

Skill development

4.3

Work-life balance

4.4

Salary

4.2

Job security

4.4

Company culture

4.0

Promotions

4.0

Work satisfaction

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