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Amazon Technical Support Associate Interview Questions and Answers

Updated 22 Apr 2024

4 interviews found

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Technical Support Associate Interview Questions

user image Koushik Biswas

posted on 23 Sep 2023

Interview experience
5
 Excellent
Difficulty level
 -
Duration
 -
Result
 -

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

HR Round (1 Question)

  • Q1. Tell me about your memorable day
3

One-on-one Round (1 Question)

  • Q1. About myself and why I want to do this job
4

Technical Round (1 Question)

  • Q1. Process, E-commerce, Amazon, Technologies

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and keep smiling
Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Company Website and was interviewed in Mar 2024.

2 Interview Rounds

1

Aptitude Test Round

Logical thinking and logical reasoning

2

HR Round (1 Question)

  • Q1. Previous experience questions and general knowledge
Interview experience
5
 Excellent
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Recruitment Consulltant and was interviewed in Feb 2023.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

Technical Round (2 Questions)

  • Q1. If you pass the resume screening, an internal recruiter or HR member will contact you for a 45 minutes to 1 hour call. The goal in a screening interview is to a...read more
  • Q2. Resume screening, phone screening, hiring manager interview, writing test, loop interviews, and hiring committee reviews.

Interview Preparation Tips

Topics to prepare for Amazon Technical Support Associate interview:
  • Capital Goods
Interview preparation tips for other job seekers - Be proactive—market yourself as if you were marketing a business (brand you!). Take time to quantify your talents and learn to speak comfortably regarding accomplishments. Create a job search system for introducing, applying, and following up on leads/interviews. Plan your work, work your plan—a job search IS a job. Treat yourself to free or low-cost perks to reward effort, you earned it!” – Cindy

I applied via Company Website and was interviewed in Aug 2022.

2 Interview Rounds

1

Assignment Round

Assignment is of moderate level. It is easy if you put little efforts

2

HR Round (1 Question)

  • Q1. Basic HR related questions and an impromptu.

Interview Preparation Tips

Interview preparation tips for other job seekers - 2nd round was just a telephonic round in which recruiter checked my voice and command over English language over the call and then he immediately rolled out the offer.

Amazon interview questions for designations

 Technical Support Engineer

 (15)

 Technical Support Executive

 (6)

 Technical Support Manager

 (1)

 Seller Support Associate

 (82)

 Customer Support Associate

 (29)

 Associate/Senior Associate -(Technical)

 (1)

 Cloud Support Associate

 (10)

 IT Support Associate

 (2)

Interview questions from similar companies

Interview experience
5
 Excellent
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Naukri.com and was interviewed in Mar 2024.

1 Interview Round

1

HR Round (1 Question)

  • Q1. Tell me about your self
Interview experience
4
 Good
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Referral and was interviewed before Jun 2023.

4 Interview Rounds

1

Group Discussion Round

Asked about the advantages and disadvantages of online shopping

2

Aptitude Test Round

Language proficiency and other aptitude

3

One-on-one Round (1 Question)

  • Q1. Basic questions related to cs and previous roles and responsibilities
4

HR Round (1 Question)

  • Q1. Salary discussions and further procedures
Interview experience
1
 Bad
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Walk-in and was interviewed in Aug 2023.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

One-on-one Round (2 Questions)

  • Q1. Knowlesge about IT
  • Q2. Experience required

Interview Preparation Tips

Interview preparation tips for other job seekers - All are fake first they hire treat you like a dog then they blame you for there own faults

Interview Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was smooth and simple.
But the work environment was really pathetic,no one helped us during our training,team managers were not cooperative
Interview experience
4
 Good
Difficulty level
 -
Duration
 -
Result
 -

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

Aptitude Test Round

Aptitude includes time and distance 30 minutes

3

Group Discussion Round

General topics for 15 minutes

4

One-on-one Round (2 Questions)

  • Q1. Previous experiences
  • Q2. Experience about the customer satisfaction
Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Indeed and was interviewed before Feb 2023.

3 Interview Rounds

1

Group Discussion Round

Gave a common topic to debate upon to check communication skills

2

Technical Round (1 Question)

  • Q1. Typing skill test
3

One-on-one Round (1 Question)

  • Q1. Situation based questions regarding customer support, how would u handle them at that particular situation.

Amazon Interview FAQs

How many rounds are there in Amazon Technical Support Associate interview?
Amazon interview process usually has 2-3 rounds. The most common rounds in the Amazon interview process are HR, Resume Shortlist and Technical.
How to prepare for Amazon Technical Support Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Amazon. The most common topics and skills that interviewers at Amazon expect are Customer Service, Technical Support, Communication Skills, ITES and Spoken English.
What are the top questions asked in Amazon Technical Support Associate interview?

Some of the top questions asked at the Amazon Technical Support Associate interview -

  1. resume screening, phone screening, hiring manager interview, writing test, loop...read more
  2. Process, E-commerce, Amazon, Technolog...read more

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People are getting interviews through

based on 3 Amazon interviews
Company Website
67%
33% candidates got the interview through other sources.
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

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Amazon Technical Support Associate Salary
based on 188 salaries
₹1.9 L/yr - ₹6.5 L/yr
11% more than the average Technical Support Associate Salary in India
View more details

Amazon Technical Support Associate Reviews and Ratings

based on 41 reviews

4.3/5

Rating in categories

4.0

Skill development

4.2

Work-Life balance

4.4

Salary & Benefits

4.2

Job Security

4.3

Company culture

3.9

Promotions/Appraisal

4.0

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