Amazon Technical Support Associate Reviews

Likes

Likes

It is waste of time to even discuss about it. No growth, no job satisfaction....ticketing team can't resolve the tickets, cx problems which have no reasonable solution and metrics without any logic...even if cx's problems are resolved and in cases where cx contacts Amazon through an email thanking and appreciating the support, the metrics would drop drastically compared to when cx gives a no..and the Ops and Grpms expect any call to be resolved in 7 mins even though if the cx at the other end is an old man/women who don't even know what a router is.....and they don't want cx to be rushed through the call to achieve 7 mins goal. To manage this goal, you need to pull emails parallelly and keep resolving them quickly while the call would be going on.....greater multitasking....also, to be in top place for the week or month, the Ops or Grpms would not expect agents to transfer calls even if they are not from that skill, and even if the relevant team is available..unhealthy work culture.....what you talk and listen outside is different from you see inside the organization......worst site leaders and management with unhealthy competition.....no surprise if 24 Grpms left the organization last year....and every day it's normal to see 3 emails atleast from agents that it's their last working day..great internal politics ...internal Jon promotions which would never happen...Read More

Dislikes

Worst place to work...waste of time

Work Details

Worst

Work days: Rotational Shift (Strict Timings)

Likes

Work environment

Dislikes

Nothing such

Likes

Only Salary

Dislikes

Overwork all the time

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Great work culture. Everyone was supportive and helpful and company polices are good. Company is genuinely employee oriented as they provide great support and appraisals to there employees.

Dislikes

Contract doesn't extended

Work Details

Great!!

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Everything is good

Dislikes

Nothing much

Work Details

Work days: Rotational Shift

Work related travel: This is a desk job.

Likes

Great company to work in Hyderabad

Dislikes

No promotions in d2ts

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Customer obessesion

Dislikes

Work life balance is not there

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Perks are good. Leave policy is also good. Shift rotation takes place after 2 months. Ample time for body and mind to adjust to a routine.

Dislikes

Workload is high at times.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

It's pretty great as I'm working from home so manger is supportive and I do get recognised for my efforts it's pretty great start to give to your career

Dislikes

Well like every company there are ups and downs the main thing I was disappointed at start was maintaining goals which was quite hard tbh when I was sme for new batches I saw many freshers struggling because of this and apet from that I think you have to get use to business requirements

Likes

Here are 5 reasons to work at Amazon. 1. Work Environment More than 21% of the employees believe that the work environment of Amazon is amazing to work in. Many employees claim it to be a good place to start a career in. 2. Brand Name If you depend upon the brand name then it is best to jump on the offer of Amazon right away. The brand name holds a lot of value for the employees that are cited by 18% of the employees. 3. Quality of Work Out of 720 employee’s reviews, 17% of the employees believe that the quality of work at Amazon is good to go. Some of the employees have given feedback saying that skill-oriented jobs are essential for the seekers. 4. Salary The employees working at Amazon states that the salary of the company is as per the market and industry standards. Along with this, some gave feedback that Amazon is a good place to grow and learn. 5. Work-Life Balance More than 17% of employees believe that Amazon offers a work-life balance. The company offers flexibility and only extends the hours in case of emergency and the profile type of the professionals....Read More

Dislikes

No comments

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Remote job

Dislikes

Lot of pressure and pips

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.